Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Beautiful beach. Average property.

Posted Mar 30, 2015
Pros: nice beach good food mostly friendly staff not crowded Cons: ants in room beds not comfortable for 2 area seems to get LOTS of rain other property far away with no shuttle for night activities one grouchy employee sweeping steps, yelling to stay out of sand! We have stayed at Riu Palace in Punta Cana and expected more options for entertainment and dining at connecting resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wyoming

Awesome hotel, great location.

Posted Mar 13, 2015
Pros: Clean rooms, friendly staff, great location, beautiful grounds & beautiful beach.
Cons: television...I know you don't go to Jamaica to watch television, but winding down at night & news in the morning is a must.
Location: We enjoyed the beach & watersports, a tour to the shopping square and Ricks Café on the cliffs was a nice change of scenery.
This was our first trip to Jamaica and it was a wonderful trip & the RIU Palace was a beautiful place to stay. We had a great room & great service. Good food & a good location. The food we had was delicious, we ate at the buffet for lunch as well as the jerk chicken on the beach & then we dined off site once, did the buffet once for dinner & ate at the Italian Restaurant & the Steak House. Both were very good the lobster at the Steak House was awesome. The service in all the restaurants was absolutely fabulous as well as the front desk & maid service. We would definitely return to this exact location & felt it was well worth the money. We attended a wedding at Sandals nearby & thought the RIU was a much prettier resort & had much more room to spread out. We also enjoyed all of the activities on the beach as well as watching all of the people.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago

Great beach and good food

Posted Mar 13, 2015
Pros: beach, rooms, food, good vibe
Cons: Nightly entertainment, add more top shelf alcohol
Location: Bars, sunset criuses
If you are looking for a relatively quiet all inclusive with a great tranquil beach and good food, this is your choice. Located on Bloody Bay just north of Negril's 7 mile beach, the Riu Palace has a great beach where the water is flat enough to water ski and the sand is just great. Food is rather good compared to many other all inclusives (skip the Japanese though). Pool is below average but with such a great beach and laid back vibe you won't miss the mega pool experience you get elsewhere. We recommend an ocena front junior suite, request 2nd or 3rd floor to avoid direct line of site into your room. Plan to spend most of your time at the resort, not much to do except a few popular bars, namely Margaritaville and RIck's Cafe. Nighltly entertainment at the Riu is predictably hockey, Do not rent a car, was a waste and the roads are terrible. For a really fun afternoon of drinking and meeting new friends,pile into the One Love Bus Bar Crawl which stops at most Negril hotels and drives a crowd of roughly 30 "new friends" to 5-6 no-name bars. Buy your own drinks and tip the driver well at the end.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Garner, NC

Aaaaaah~Mazing!!!!

Posted Mar 11, 2015
Everything was Excellent condition.. They will Spoil you Rotten!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, NY

Great resort and beach!

Posted Mar 8, 2015
This was my 4th stay at this resort. It has one of the best beaches in the world. Things are very organized and the staff are very friendly and hard working.
5 out of 5
Recommended
for Families
by A verified travelerfrom Canada

Great for children or people who can't swim!

Posted Feb 28, 2015
Pros: The hotel was great. Liked most was the surprise birthday cake we received in our room after dinner. That was very thoughtful.
Cons: The air conditioning is a bit weak for North American standards. Even at 18C it was still very hot and humid for us.
Location: It is a great location for a beach vacation. Nothing major nearby.
Just got back from one of the nicest beaches I've been to. The water is crystal clear, warm, shallow & has beautiful white sand. It is smooth - no rocks. It is also very shallow and stays that way about 100 feet from shore, perfect for young children or people who can't swim. A little bit of snorkeling - saw small schools of fish, starfish and a ray. Not a lot,you had to really look because there isn't any coral. Walked around the bay and this is nicest stretch of beach in this area compared to other hotels. There is no shortage of lounge chairs and lots of sun. Most amount of sun is early morning until noon. After noon, the sun becomes less intense and it gets cloudy. So best time to be at the beach is morning. The food wasn't bad, there was lobster, fresh shrimp, lots of exotic tropical fruit and great steak. Coconut cart came around every other day where they chopped a fresh coconut just for you to drink out of the big green shell. The restaurants are not bad either, a bit of variety from the buffet. Only thing is you have to get up a tiny bit early before 8am to wait in line to get what you want for a spot 2 days out. Taxi cost from hotel isn't bad when compared to other taxi services, but extremely expensive overall. For 5 adults it cost 50US for a 15 min return trip to a little tourist mall/trap called Times Square. Cons: Lots of mosquitoes, 2 double beds pushed together as king - slides apart, weak A/C
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Deming, Wa

Posted Feb 25, 2015
Great hotel! The staff are first class beautiful calm beach.
3 out of 5
by A verified travelerfrom Colorado

Outstanding food is the best part

Posted Feb 19, 2015
Pros: The food. Delicate, light, lots of variety, including local dishes. Desserts - a 10!
Cons: Service in the rooms. Provide earplugs for blocking sound from noisy neighbors!!
The food was the highlight of our stay here - really outstanding. Unfortunately the walls of the rooms are paper thin, so we didn't sleep well. The quiet Bloody Bay was often more windy than the seven mile beach area, which meant we couldn't take the kayaks out. One day we had to use hand towels after our shower since our towels had been removed, and the refrigerator wasn't attended to. But these are all first world problems, right - Negril is still our favorite place to hang out and swim, and we love the Jamaican people and the laissez-faire vibe. Next time we'll stay on the seven mile beach at a more rustic place; our expectations will be lower ;)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati area

Third time not the charm

Posted Feb 16, 2015
Pros: Great beach and location on Bloody Bay. Most rooms have good views and are very comfortable. Front desk staff is great.
Cons: Need to do a little more training with some of the food and bar staff. Improve and expand room service menu and include wine.
Location: On Bloody Bay so walk to Riu Negril and check it out. Fun place to visit.
This was our third time in past three years to visit Riu Tropical and it was a bit disappointing. We had great weather and the front desk staff (especially, Andrew) did a fantastic job for us. However, the food and bar staff were not anywhere near as pleasant as in the past. We found several to almost ignore us or forget to bring us our request or had to be reminded. In the past the food and bar staff were very accommodating. We tried room service one night and were disappointed with the quality and quantity of the food. The selection was poor also and we could not even get them to bring us a glass of wine with the skimpy amount of food. Also our room phone did not work at all and apparently nothing could be done to fix it while we were there. We will probably go back next year because we love the beach and setting but we will have to lower our expectations a bit. Did go to Black River and YS Falls tour...long bumpy ride...can't recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New hampshire

Buffet food is great.

Posted Feb 15, 2015
But do not reserve japanese restaurant. It is Imitation of japanese food. Only staffs are nice.