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Reviews of Grand Arden Monaco Nelson

3.5 out of 5
Grand Arden Monaco Nelson
6 Point Road Stoke, Nelson, South Island

Reviews

9.0

Wonderful

Rating 10 - Excellent. 496 out of 805 reviews" "
Rating 8 - Good. 227 out of 805 reviews" "
Rating 6 - Okay. 62 out of 805 reviews" "
Rating 4 - Poor. 15 out of 805 reviews" "
Rating 2 - Terrible. 5 out of 805 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great facilities and location Staff amazing Restaurants within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Ned, Rockville

Liked: Cleanliness, property conditions & facilities
Other than the room is small and we never meet the host, all else are very well, elegently built and decorated, the backyard with the pond is exquisite! We really enjoyed it.
Stayed 1 night in Apr 2024

8/10 Good

Arna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our short stay
Stayed 1 night in Apr 2024
Response from Rohan, Reception, Grand Arden Monaco on Apr 10, 2024
Thank you very much for your valuable feedback.

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and comfortable, just older style. Bathroom was more modern which was nice. The reception area has limited hours but we were able to get our key when we arrived late in the evening. There is a wonderful restaurant next door
Stayed 2 nights in Mar 2024

10/10 Excellent

Glynnis

Liked: Cleanliness, staff & service, property conditions & facilities
It was attractive and the staff were great
Stayed 1 night in Mar 2024

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the top 2nd floor & only accessible by stairs. It wasn't a concern for us, but might be for some. We had a room with a view over the lake which was great.
Stayed 1 night in Mar 2024
Response from Rohan, Reception, Grand Arden Monaco on Apr 10, 2024
Thank you very much for your valuable feedback.

6/10 Okay

Shelley and Craig

Traveled with partner
Liked: Cleanliness
We stayed for nearly a week and did not once see anyone at reception, even at 9am in the morning when we checked out. Bed was extremely uncomfortable, with springs digging into you. The room was clean, tidy. The window looked out into a stunning courtyard with a beautiful sitting area but you had to leave the room and walk around the building to sit in the yard.
Stayed 5 nights in Mar 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was a different experience Nice though

4/10 Poor

anita

Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rohan, Reception, Grand Arden Monaco on Mar 11, 2024
Hi DavidThank you very much for your valuable feedback.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively easy to find and a quick drive into the city. Ability to have perculated coffee was an extra bonus. Clean & suited the needs for a one night stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Craig and Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rohan, Reception, Grand Arden Monaco on Feb 28, 2024
Thank you very much for your valuable feedback.

6/10 Okay

Steen, McLean

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not available after 5 pm. Lounge in the picture is now used as reception and locked after 5 pm, blocking access to garden and pond area. No laundry, no concierge or room service as advertised sRooms small but OK, I discovered a small kitchenette, that staff didn't bother to tell us about.
Stayed 1 night in Feb 2024

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgrade was awesome
Stayed 1 night in Feb 2024
Response from Rohan, Reception, Grand Arden Monaco on Feb 28, 2024
Thank you very much for your valuable feedback.

2/10 Terrible

Owen

Stayed 1 night in Jan 2024

4/10 Poor

luke

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is not really a hotel. It is more like a dormatory. No staff on site. We had a fire alarm go off at midnight and we had to make a phone call ourselves.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I checked into the hotel for a two-night stay, with check-in on Saturday, 30th December, and check-out on Monday, 1st January. The reservation was for two adults in a single room. Upon reviewing my credit card transactions, I discovered that I was charged three times during my stay: 30th Dec: $838.00 NZD (Correct) 30th Dec: $498.00 NZD (Incorrect) 1st Jan: $589.00 NZD (Incorrect) This indicates an overcharge of $498.00 NZD on the 30th Dec transaction and $589.00 NZD on the 1st Jan transaction. Despite my repeated attempts to rectify this issue, including daily calls and emails to the hotel, the management has been unresponsive. After numerous attempts, I managed to get a reimbursement of $589.00 NZD on 1st January. However, I am still owed $498.00 NZD, and the hotel has since ceased communication. The lack of cooperation and communication from Grand Arden Monaco Nelson is highly concerning, and I believe this matter warrants a thorough investigation.
Stayed 2 nights in Dec 2023
Response from Rohan, Reception, Grand Arden Monaco on Jan 28, 2024
Sorry for the inconvenience caused. and we have already refund to your credit card.

6/10 Okay

Patricia, Boulder

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no staff accessible on property during most of our stay. The daily room cleanings were not thorough and the attention to quality was lacking - especially for the price. The rooms were small and mattress/pillows were not that comfortable. No top sheet on our bed.
Stayed 3 nights in Dec 2023

6/10 Okay

David

Stayed 1 night in Dec 2023

8/10 Good

Weiching K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Peter Franz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Duncan

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023

6/10 Okay

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not informed of the facility’s on offer The fridge was on the carpet as if trying to cover a stain There was makeup stains on the sheets There was hair on the bed as if someone had cut their hair
Stayed 3 nights in Jul 2023

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Welcoming, Top notch
Great stay. Hotel got us best room for the rate and were so obliging.
Stayed 4 nights in Jul 2023

6/10 Okay

Kane

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beautiful grounds and facilities great location. Place could do with a good clean. Also shower was cold
Stayed 1 night in Jul 2023

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, lots of personality, would definitely stay again
Stayed 2 nights in Jul 2023

10/10 Excellent

Ted

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Awsome place... very vintage & classy
Stayed 3 nights in Jun 2023

6/10 Okay

Warwick

Stayed 3 nights in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend anyone to stay at the Grand Arden Monaco Resort when in Nelson. Our stay of 2 nights in Room 8 Seaview King was excellent and clean with daily room service. Our host Vanessa who checked us in was very welcoming, friendly and helpful with local knowledge & suggestions for places to eat, shop and visit in and around Nelson. The on-site Brick Eatery Restaurant & Bar was also an outstanding venue to have dinner with fantastic food and service from the staff who welcomed and served us. We will definitely return to this venue when visiting Nelson again!
Stayed 2 nights in Jun 2023

8/10 Good

Tahu

Stayed 1 night in Jun 2023

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic I would stay again!
Great place to sta! It has everything you could need for a couples night although one side of the mattress was a bit worn/ springs so an update on bed could improve overal comfort.
Stayed 1 night in Apr 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not cheap and cold showers
Being Seniors we asked for low floors got put upstairs without a lift. So my husnadvhad to carry all suitcases up stairs wirh a bad shoulder. Had 2 rooms both had cold water showers.
Stayed 2 nights in Mar 2023

4/10 Poor

Kimberly, Portland

Traveled with partner
Disliked: Amenities, property conditions & facilities
I really wanted to like this place as it looked beautiful on arrival and our room looked great at check in with a private patio looking out onto the bay. However, bathroom had no shelving at all and sink too shallow to fill a water bottle. Closest was tiny and shared its space with the refrigerator and coffee service. Tried to do laundry but no change machine and food vending machine would not accept bills so no change and no place on property to get change and no stores close by to get change. Restaurant on property was closed from Sunday afternoon until Wednesday at 5:00, so was closed whole time during our stay. Restaurant across the street was good. Very limited staff on property. I loved Nelson but can’t recommend staying at the Grand Arden Monaco.

8/10 Good

Duncan

Stayed 1 night in Mar 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice decor, lovely restaurant next door.
Stayed 2 nights in Feb 2023

10/10 Excellent

Murray

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Neil

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Elsehere Next Time
A very average motel. Sadly lacking in service and maintenance. Very small and lacking - not even a shelf in shower for shampoo etc will stay elsewhere next visit to Nelson region
Stayed 2 nights in Feb 2023

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located quite a distance from downtown. Restaurant was closed Monday and Tuesday which were the 2 days we were there.
Stayed 3 nights in Jan 2023

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Not sure what its trying to be, didnt feel like a hotel, or motel. The hotel the lounge in your picture is no longer there, and we had to walk out of the building and onto the access road to get to the sitting area.

4/10 Poor

Kozett

Stayed 1 night in Jan 2023

4/10 Poor

Trish

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Thought it was very expensive for what we received. No coffee. No facecloths Ultra noisy fridge

6/10 Okay

Shania

Traveled with partner
Liked: Cleanliness
Lovely pool and buildings. Our room was not available when we tried yo check in at before 3pm. Check in is from 2pm. The restaurant and bar on site was closed.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Russ

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The so called "King" room was ok if you were a small single person who only had a equally small ruck-sack who didn't have any clothes to hang up and didn't mind putting your clothes on the floor due to lack of chair/table... I could go on but suffice to say it has gone downhill and the accommodation is looking tired. Pity... we really liked the place. We will be looking elsewhere for better value and better accommodation for our $249.
Stayed 1 night in Nov 2022

10/10 Excellent

Maha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to check in and out. We didnt spend much time in the accommodation as we were mostly on the go visiting tourist locations but room however would be nice to have some cutlery available in the room for early morning and night snacks :-)
Stayed 3 nights in Sep 2022