Helpful staff when all else failed!
I got locked out of my running rental vehicle through no fault of my own. I got out to brush some snow off the vehicle & it locked as I closed the door. The problems were several: 15-20 cm of snow overnight in Ottawa, National's roadside response was 600 minutes, my flight was leaving in 3 hrs., I was trying to say good-bye to an ill 98 yr. old aunt before I departed & I was 35 minutes from the airport. No one appeared to care at National & nor were they able to provide any kind of resolution for my dilemma & I was frantic! Their roadside assistance was located in Florida & the person had no idea where Ontario was, couldn't spell it & had no idea the kind of issues that 15-20 cms of snow create. Lana at the hotel desk, assisted by her partner Christine, called CAA & asked for emergency service. A technician arrived within 20 minutes, opened my door & I was on my way - able to say good bye to my dear aunt & make my flight to Edmonton. I will be forever grateful to these two young women. They were kind & helpful in spite of the fact that I was past being rationale! They went above & beyond my expectations & I will be forever grateful to them. My experience with this hotel was excellent but this experience made it total perfection. Thank you and a very Merry Christmas to you both.
Marj from Edmonton, AB
This family-friendly hotel is located in Ottawa (West End), close to Queensway Carleton Hospital and Andrew Haydon Park. Area …More