Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Posted Jul 14, 2015
The staff was fantastic. Anything we need the quickly accommodated us. My brother's friend arrived for the deck party. Once we explained to the front desk that there were no handicap parking spaces the front desk attendant moved her own car without hesitation.
4 out of 5
Recommended
for Everyone
by A verified traveler from VA.

Posted Jul 13, 2015
The staff at the hotel was friendly and willing to help. But the hallways were hot the rooms were showing age and the elevator seem to have some problems.
3 out of 5
by A verified traveler from New York

Disappointing

Posted Jul 13, 2015
Pros: Great view. Great location. Peaceful and relaxing being on the marina.
Cons: Working air conditioners. Screens on terrace doors. Adequate details like shower curtains.
Location: Right in the heart of down town New Bern Proper (historic district). Walk right into shops, dining,entertainment.
The marina view created a peaceful and inviting environment. The hotel itsellf is placed ideally at the water end of the historic district. We booked two rooms with a terrace and got one on either side, both pleasing to the eye. Be warned however that there are shockingly no screens on the terrace doors to allow the door to be opened or chair to sit out there with. Definitely not a child safe environment! We arrived earlier than expected (appx. 11am) and could not get in or even purchase an additional day to get in and get some rest. We were made to wait outside until 3pm. It was quite evident and even expressed later that there were rooms available. Perhaps no one cleans the rooms until right before? Two out of three of the women at the front desk could use a lesson in 'Southern Charm' but the rest of the staff was friendly and accommodating. The keys were temperamental. We were also knowingly (we discovered later) given a room with a malfunctioning air conditioner which was eventually replaced with a barely competent one.... and we could not open the terrace for air! The rooms were modestly clean. The room with the king size bed offered more 'accommodations' like soaps, tp, etc. but strangely, no shower curtain... at least that air conditioner worked. ... and no continental breakfast. While you can't beat its location, I felt that given the circumstances, we would look for another option next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York state

In an excellent town to walk around in.

Posted Jun 17, 2015
Pros: The employees and the quiet surroundings.
Cons: I really can not think of anything.
Location: I just enjoyed the walking, shops and the good food.
I was in New Bern for a very exciting event, the graduation of my Grandson. The DoubleTree Inn gave me the perfect place to relax and unwind when I had to. The town of New Bern is a wonderful town to just walk around and relax. The Hotel was very clean and comfortable but most of all the employees were so very curious and seem so very happy, which makes me believe that the company give them reason to be happy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Right on the water

Posted Jun 6, 2015
Pros: Hotel was very nice, nice location right on the marina. Staff was very nice and food was good. Check in and check out was very easy.
Cons: Rug in room was ready to be updated along with tub. Other than that beds were very comfortable and view was excellent, had a great stay.
Location: Pepsi was invented there and you could visit the pharmacy where that took place. Alot of places to eat and shops. Nice marinia and river walkway
Great visit, New Bern is a very nice town with alot of great shops and resturants. Everyone wemet was very friendly and we were right on the water with great views. We would go back again tomorrow.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

1 persons excellent service

Posted Jun 3, 2015
Pros: great location in the downtown area, walking distance to everything, restaurant was good and reasonably priced
Location: Tryon palace is 2 blocks a way.
Marquis saved our trip. We spent 2 nights at the Double Tree and on our first night discovered an issue with the bed causing my husband and I to both constantly roll towards the middle. We reported the issue the next morning to the front desk and no action was taken even though they said someone would check it out while we were gone. We discovered nothing had been done after returning from a day of sightseeing and went back to the front desk. Marquis was at our room before my husband made it back from the front desk and had us moved to a new room in less than 30 min as the bed fix would take much longer. This was a perfect example of excellent customer service!
5 out of 5
Recommended
for Couples
by A verified traveler from Hamburg

Komfortables & bezahlbares Hotel direkt am Wasser

Posted May 28, 2015
Pros: Die Ausstattung des Zimmers, das zuvorkommende Personal, das Frühstücksbuffet und der Fitnessraum.
Cons: -
Location: Direkt am Wasser, schön gelegen.
Ich war mit meinem Freund (beide 27 Jahre alt) auf der Durchreise für zwei Tage im Doubletree Hotel in New Bern. Das Personal war sehr zuvorkommend, auffallend freundlich. Keine Wünsche sind offen geblieben. Das Hotel ist sehr zentral, schön gelegen direkt am Wasser und nur einige Gehminuten von Restaurants und kleinen Geschäften entfernt. Ausreichend Parkmöglichkeiten vorhanden.
3 out of 5
Recommended
for Everyone
by A verified traveler from Carson Va

Nice hotel.Wonderful views.

Posted May 11, 2015
Front Desk staff neglected to tell us our room was in different building. Wandered around til housekeeper told us where it was.
3 out of 5
by A verified traveler from Georgia

Posted May 4, 2015
Pros: Location
Cons: Service
Little help finding room..took three trips carrying luggage to get directions. When leaving at 5 am the shuttle driver wanted me to get a cup of coffee to go and desk clerk didn't want me to have one...after much debate I got a cup of coffee. Room very noisy till late. Ordered pancakes for room service...no syrup, little butter...took 20 minutes to get and by then they were very cold.
5 out of 5
Recommended
for Couples
by A verified traveler

New Bern

Posted Apr 27, 2015 on Hotels
Nice Location and River Walk.