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Reviews of Springhill Suites by Marriott New Bern

3 out of 5
Springhill Suites by Marriott New Bern
300 Hotel Drive, New Bern, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 532 out of 827 reviews" "
Rating 8 - Good. 201 out of 827 reviews" "
Rating 6 - Okay. 55 out of 827 reviews" "
Rating 4 - Poor. 22 out of 827 reviews" "
Rating 2 - Terrible. 17 out of 827 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highway and short drive o to New Bern center. Great rooms and friendly staff.
Stayed 1 night in Apr 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, roomy and beds were comfortable. The shower was very pleasing to actually have a decent amount of water come out of shower head. A little disappointed in the breakfast buffet, was expecting a step up from the usual items found on the lower tier hotels.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and very nice and comfortable room!
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
It was a safe area and convenient for dining.
Stayed 9 nights in Mar 2024

10/10 Excellent

Gwendolyn

Liked: Staff & service
Very clean and Beautiful Service
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to historical New Bern.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024

6/10 Okay

Maricely

Stayed 4 nights in Mar 2024

4/10 Poor

David

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We had 4 rooms in 2 days. Heat didn't work, shower was filthy, bathroom upstairs toilet leaked into our bathroom on our toilet and bed was hard. Seems like this property needs some upkeep and updates. Staff handled it well but too many issues for our short stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott and lori

Liked: Cleanliness, staff & service, property conditions & facilities
Springhill suites is an excellent place to stay. Super clean , very friendly staff and excellent rooms. The breakfast had everything you could want and started the day off right. I recommend this hotel highly . You wont be disappointed. This is my go to when i come to new bern
Stayed 1 night in Feb 2024

10/10 Excellent

Eddie

Stayed 2 nights in Feb 2024

10/10 Excellent

Robert, Indian Land

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Brett

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place. Excellent staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Walt

Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable accommodations
Stayed 2 nights in Dec 2023

10/10 Excellent

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
I loved this hotel. Everything was very clean. The staff were friendly and helpful. The kitchen manager, Miss Lily, is an absolute gem. I had a question and she not only answered it, but gave me a tour of the kitchen. (Which was immaculately clean, by the way). She was the highlight of our stay. The hot breakfast is very good and items are different each day. I loved the room, the bed was very comfortable, and the layout was excellent. It had everything we needed. The hotel was quiet. I really enjoyed being able to get coffee anytime i wanted, and it was GOOD coffee. I'm in New Bern a few times a year and will stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m just grateful that I can always feel taken care of when I stay here!
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet the breakfast was really good as well!!
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a great location central to everything New Bern has to offer
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

W Clarke, Riverside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient, friendly staff. Outstanding breakfast offered every morning. Best I have ever seen. Comfortable beds. Rooms have small kitchenette.
Stayed 6 nights in Nov 2023

6/10 Okay

Robert

Stayed 5 nights in Nov 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is tucked away but minutes away from shopping and only 5 minutes from downtime New Bern. Comfy beds and quiet to sleep in!
Stayed 5 nights in Nov 2023

2/10 Terrible

Schrita Hall

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sal

Stayed 3 nights in Nov 2023

2/10 Terrible

MARY

Traveled with family and small children, Traveled with pets
Disliked: Amenities, property conditions & facilities
The hotel was clean inside and they had a good breakfast but i give it a one star because we had our puppy along as they said they are pet friendly, however i took hik outside to go potty and he apparently tasted the Holly bushes they have planted on the property because he got very sick and i had to take him to the ER Vet where i had a hefty bill. Vet said he likely tasted something poisonous to dogs such as the holly bushes this hotle has on the property.
Stayed 1 night in Nov 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Every time I entered or exited the hotel I was cheerfully greeted with respect. Other guests at the hotel were also friendly and polite. I never once felt unsafe while traveling alone.
Stayed 7 nights in Oct 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the heated pool for the kids. Also the lobby was spacious and had lots of open seating for our large family. Loved watching the football game on the big screen tv in the lobby. Staff were very friendly
Stayed 1 night in Oct 2023

10/10 Excellent

willie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities
I love the large, warm, heated, swimming pool for exercise. The complementary breakfast were delicious and hot and satisfying. The carpeting could stand to be replaced. Some of the cabinetry was destroyed in the Room It smelled clean, and we left a tip for house cleaning. That’s extremely hard work and it was much appreciated, when you’re traveling to have a clean room - that smells good. Please don’t ever let people smoke in your building, there’s nothing worse than nicotine smell when you’re non-smoker. Thanks
Stayed 3 nights in Sep 2023

10/10 Excellent

Carole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near a main highway but in a quiet area. Plenty of shops and restaurants around. Our room was upgraded and was very nice, clean and well-appointed. It was a very good experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Harini

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, spacious and clean room.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Saranne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So quiet and comfortable
We enjoyed two nights here. The room was very clean. The amenities were really nice. The room was so quiet! We enjoyed a great night's sleep. Breakfast was a nice hot meal. Eggs, sausage, waffles, great coffee, juice and more. Check-in and check-out was quick and easy
Stayed 2 nights in Aug 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
Wonderful stay. We would definitely stay here again. When we first arrived our room was not clean but it was only a short wait. They provided bottles of water for all of us. The room was clean and comfortable. The kids loved the trundle bed/couch. Breakfast was great. It was very busy, but the staff kept everything full. We also loved the noon checkout time!
Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Rooms clean and comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time. I would love to stay again someday.
Stayed 1 night in Jul 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was wonderful
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off highway, clean, safe, informative and friendly staff.
Stayed 1 night in Jul 2023

6/10 Okay

Yezid

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jul 2023