Exterior

Reviews of Best Western Inn & Suites

2.5 out of 5
Best Western Inn & Suites
1493 N I-H 35, New Braunfels, TX

Reviews

7.4

Good

Rating 10 - Excellent. 272 out of 852 reviews" "
Rating 8 - Good. 260 out of 852 reviews" "
Rating 6 - Okay. 144 out of 852 reviews" "
Rating 4 - Poor. 90 out of 852 reviews" "
Rating 2 - Terrible. 86 out of 852 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Liked: Amenities
Everyone was very helpful enjoyed the stay
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 10, 2024
Hello Doug, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 17, 2024
Hello Hailey, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Larry

Liked: Amenities, property conditions & facilities
Every thing was good
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 28, 2024
Hello Larry, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Lydia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At first glance it’s a nice hotel. Employees were great. Hotel room hadn’t been vacuumed. Dried up fried rice in the bed sheets along with black hair multiple. Pub hairs on the toilet, and no body wash. Then in the morning I used the laundry services. Washer worked no problem. I ran the dryer through 2 cycles and couldn’t get them dry. I had to go to a laundry mat instead of relaxing.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 28, 2024
Hello Lydia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Carol

Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Carol, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

AARON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 24, 2024
Hello Aaron, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Carlos, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terrible

Candace

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
UNHAPPY GUESTS
this is a MOTEL. The front desk girl that checked us in was extremely RUDE.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 21, 2024
Hello Candace, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Esther

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We stayed here two nights, overall we had a pleasant stay, rooms were clean, staff were nice, it was quiet, only thing would be the door to the restroom didn’t shut. Other than that it was pretty great.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Esther, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Priscilla

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Priscilla, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place very quiet and relaxing.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 3, 2023
Hello Ernest, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Conveniently right off the highway. Front desk staff was very friendly and helpful. Hotel was clean, room was comfortable and quiet. Pool was very nice, the jacuzzi was not heated but the kids didn't mind.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Emily, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff Mary was very helpful and very friendly she welcomed me to the Best Western. and my check in was great and a great Breakfast. Keep up the great work.👍😃
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 10, 2023
Hello Victor, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Betty, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Breakfast delicious. Pool was nice also
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 10, 2023
Hello Nancy, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Raul

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 27, 2023
Hello Raul, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Leonor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok the property coffe 24/7, also orange and apple juice and bottles of water
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 4, 2023
Hello Leonor, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 Poor

Raul

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Raul, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Raul

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Raul, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Elias

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique, air conditioning was nosy we couldn’t sleep
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 3, 2023
Hello Elias,We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Kara, Wichita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floor was extremely dirty, we killed quite a few bugs during our stay. There was bad wear and tear through the room and we generally felt unsafe. The door barely shut.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on Sep 3, 2023
Hello Kara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Rodolfo

Disliked: Cleanliness, amenities, property conditions & facilities
Sofa mattress had piss stains.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 9, 2023
Hello Rodolfo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Ninfa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 9, 2023
Hello Ninfa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Arnol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 14, 2023
Hello Arnol, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from MP - Guest Relations Manager on Aug 5, 2023
Hello Joel, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Logan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello Logan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Mark, WINTERS

Traveled with family
Liked: Staff & service
The check-in was smooth and quick. Once we got to the room it was humid and the sheets felt damp. This dampness never went away our whole stay there, 3 nights. The wall where the headboards are was covered in dust. If i could upload a pic I would show.
Stayed 3 nights in Jul 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello Mark, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck!
So we wanted a simple hotel to stay in after a long day at the water park, and ugh, it was terrible. First off the front desk clerk seemed to care less that we were there. Then, there is no elevator, so we hauled our bags and coolers up the stairs. The whole placed smelled musty and mildewed. The wall paper was dingy and the carpet ragged. Then we got to the room and good lord! It was filthy. There was dust on the TV and bathroom counter (like it had been stuck in time for a while), and everything was just a bit off. Finally we unfolded the couch bed and there was, I kid you not, a big red stain. I think it was juice or ketchup, I hope, but that was the final straw. We packed up and left to stay somewhere else. I spent a good chunk of my life going to different hotels in different price ranges, and it's hard to ick me out, but I do not recommend staying here unless there is literally no other option.
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 25, 2023
Hello Ryan, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Sheilah

Traveled with family
Liked: Cleanliness, staff & service
There is no elevator. Pool doesn't seem too clean. Rooms are on the outside. Seemed clean. We had a fly that tormented the hell out of us but we didn't mentioned it. Not a 200.00 room. Maybe for the location, New Braunfels but any other place maybe 85.00/night
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 11, 2023
Hello Sheilah, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 8, 2023
Hello Joe, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Dawn

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 8, 2023
Hello Dawn, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
When I booked the room nothing was mention about the room been outside with a door to to outside - when we asked to be moved inside they charged a up grade fee when we went to the room the air conditioner did not work - moved rooms - in the “up grade” there were NO towels - the rooms smelled like mold - there was a order to the room - the cards keys did not work when we outside and tried to come back inside -on Sunday the hotel ran out of breakfast -drinks - they people at the front desk were unfriendly-it was NOT a very good experience at this hotel-will NOT recommend this hotel-absolutely NOT -I would not stay at this hotel again -
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 8, 2023
Hello Valued Customer, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Tammy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The restroom and floors in hotel were not cleaned, they had a lack of clean towels for rooms and pool area. We were also placed next to a smoking room and we are not smokers. The breakfast was great and the customer service was good!
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 8, 2023
Hello Tammy, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean room.
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jul 8, 2023
Hello Paul, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience overall. The only down fall is we could hear the people next door and it was hard to fall asleep with such chaos. Don’t get a room with the door to enter another room as you can hear all the noise.
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on Jun 19, 2023
Hello Omar, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Kendria, Longview

Stayed 3 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 8, 2023
Hello Kendria, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the Schlitterbahn Water park. Besides the phone not working and the room service not coming when it was requested, I enjoyed my stay.
Stayed 3 nights in May 2023
Response from MP - Guest Relations Manager on May 31, 2023
Hello Brandon, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 29, 2023
Hello Jessica, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
It was an easy location to get to, the service was wonderful an everyone was great. The pool was the highlight of the trip loved it!
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 24, 2023
Hello Robert, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Clint

Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on May 31, 2023
Hello Clint, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Valeria

Liked: Staff & service
Disliked: Property conditions & facilities
There were people drinking outside of our room. They photos do not represent the property at all. We thought the rooms were inside not outside.
Response from MP - Guest Relations Manager on May 9, 2023
Hello Valeria, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything is good. Will stay here again in the future. I requested for an indoor access room but the check in staff gave me an outdoor access room, that is accessed through the indoor corridor of the building and out the back door, to the back, to the room. That was her understanding of “indoor accessed room” . Too funny!!
Stayed 3 nights in Apr 2023
Response from MP - Guest Relations Manager on Apr 30, 2023
Hello Valued Customer, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

Lisa

Liked: Staff & service, property conditions & facilities
Reception desk clerk very friendly and professional. Hotel itself is next to the highway so is noisy. Room itself is a bit musty.
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on Apr 22, 2023
Hello Lisa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Tami

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on Apr 18, 2023
Hello Tami, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
OK
We were surprised and disappointed that our room was an outside entry. It was OK, but probably wouldn't have chosen if we knew ahead. I found out later that we could have requested an inside entry, but didn't know ahead of time.
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on Apr 17, 2023
Hello Valued Customer, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Kim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, smelly and generally unfriendly staff
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on Apr 17, 2023
Hello Kim, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to stay
The room was nice and clean. This is a small hotel, so there was not a problem finding parking or getting the breakfast before it ran out. Nice and friendly staff.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 25, 2023
Hello Steven, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Okay

Vania

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not worth it
Bed very uncomfortable & thin sheets
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 21, 2023
Hello Vania, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Jerry

Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Apr 9, 2023
Hello Jerry, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk ladies were AMAZING in accommodating me with what i needed. Very blessed for them!
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on Mar 21, 2023
Hello Cathy, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!