Exterior

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3013 N Hwy 123 Byp, Seguin, TX

Reviews

7.8

Good

Rating 10 - Excellent. 218 out of 630 reviews" "
Rating 8 - Good. 223 out of 630 reviews" "
Rating 6 - Okay. 99 out of 630 reviews" "
Rating 4 - Poor. 58 out of 630 reviews" "
Rating 2 - Terrible. 32 out of 630 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Thank you for your feedback

2/10 Terrible

Bianca

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property smelled like sewer when you first walk in to the lobby, got in to the room only to discover it smelled just as bad. The bathroom smelled like wet sour towels along with it being gross. Bed room was also gross. Booked for 2 nights only stayed 1 and booked somewhere else for the rest of our trip.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
We apologize for the inconvenience caused to you.

6/10 Okay

Erica

Traveled with family
.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you for your feedback

4/10 Poor

Pricilla

Traveled with group
We had to move rooms 1st room the wall in restroom had a hole and the room they moved us to smelled really musty
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Thank you for your feedback

6/10 Okay

Adriana, Houston

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our room smelt of mildew, had to buy Febreze to make the room smell better. But I think it may have been the curtains.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 18, 2024
Thank you for your feedback.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite facality.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 18, 2024
Thank you for your feedback

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 18, 2024
Thank you for your feedback

8/10 Good

Jessika

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property itself need a good cleaning a little bit of a musty smell. We had booked an accessible room but definitely you need to ask if the room is a true handicap accessible for roll in shower or if the room just have a bar in the shower because the tub was very high. Not all the outlets and ports worked to charge phones but we figured it out. Definitely a great location for travelers and the breakfast is we okay the pancake batter tasted a bit sour.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 22, 2024
Thank you for your feedback

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities
Like that it was close to highway. Didn’t like that place everywhere was dirt, toilet seat with feces Didn’t like giving credit card for “incidental” charges (in case room was vandalized) and didn’t like that the clerk said she couldn’t print a receipt or tell me total owed, had to get that from Expedia will never stay at comfort inn again
Stayed 1 night in Dec 2023
Response from Manager on Jan 1, 2024
Thank you for your feedback. Please note that we always collect a credit card from the guest id their reservation has been prepaid by a third party company (as was your case). Also in regards to your bill, this should have been sent to by the third party with whom you made your reservation.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Comfortable beds and GREAT shower!!
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Thank you for your feedback

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from Manager on Jan 7, 2024
Thank you for your feedback

8/10 Good

ROSE

Comfortable bed, great shower, but striking plate was missing, making the door difficult to close. Carpet very stained in hallways. It was a good value for the price because the important things like the bed and the shower were very nice.
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Thank you for your feedback

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Service was decent, beds were comfy, room was spacious. But the place was run down. The carpet in front if the room was stained. The walls had tears in the room and in the hallway.
Stayed 2 nights in Nov 2023

8/10 Good

Christina

Stayed 1 night in Nov 2023

10/10 Excellent

Thelma M

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Thank you for your feedback

4/10 Poor

Mayra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Regena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 5, 2023
Than you for your feedback

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clear and convenient
Stayed 2 nights in Nov 2023
Response from Manager on Dec 4, 2023
Thank you for your feedback

10/10 Excellent

Shari

Stayed 1 night in Nov 2023

10/10 Excellent

Raul Olivarez

Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 4, 2023
Thank you for your feedback

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in service and nice hotel I would recommend them
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Thank you for feedback.

10/10 Excellent

Vicente

Stayed 3 nights in Nov 2023
Response from manager on Nov 20, 2023
Thank you for your feedback.

8/10 Good

Robbie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was good for a one night stay. Our room had a funny smell to it and there was hair in the refrigerator but the beds were comfy The breakfast was good but the apple and orange juice were not.
Stayed 1 night in Nov 2023
Response from manager on Nov 6, 2023
Thank you for your feedback

2/10 Terrible

martha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty walls, bed sheets and restrooms.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Thank you for your feedback. Please note that the head housekeeper checked the room and found that there were no issues with the linen or the bathroom. If you had requested a room on the second floor we would have assigned your accordingly.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was nice, but the humidity was high and the room was damp.
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
We value your feedback

4/10 Poor

Tad

Traveled with family
Needs serious renovation. Room smelled bad. Black mold in bathroom.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
We value your feedback

8/10 Good

Joe

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Thank you for your feedback

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Texas shaped waffles during breakfast.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Thank you for your feedback

8/10 Good

patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive housekeeping. Possibly the ugliest reception area i have ever seen. Good bed. Good linnens & towels. Some repairs needs in the bathroom. Breakfast needed attention. The staff tried her best, but it was too busy. She needed help.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Thank you for your feedback

2/10 Terrible

Stephanie

Stayed 4 nights in Sep 2023
Response from Manager on Nov 5, 2023
We value your feedback

2/10 Terrible

Monica

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms still had hair on the beds. Toilet problems. Doors don’t shut all the way without slamming them. Had friends and family at this same place and each room had the same issues. Toilet paper in my ex husband’s room had clearly been wet and they stuck it on the roll anyway. It was only half of the rill like it had falling into something. Staff was calling rooms before check out time to tell people it was time to check out already. Had a knock at the door before 1030 when check out is at 11am. She hadn’t waited even 3 seconds before entering our room where I had children sleeping still. Management did absolutely nothing but tell me he had already talked to her about it but she was still standing in the hall way 3 doors down from my room. All other house keeping staff was standing in the hallway of the 3rd floor gossiping.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Thank you for your feedback. Please note that we were not aware any problems/issues with other rooms as mentioned by you in your review.

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very clean for a little older hotel. Perfect for what we needed and responsible cost. Breakfast was good
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Thank you for your feedback

2/10 Terrible

Diannete

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
We value your feedback. Please let us know what were the issues with your room so that we can address them with our housekeeping staff.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfortable place
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Thank you for your feedback.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 5, 2023
We appreciate your feedback

6/10 Okay

Jason

Stayed 2 nights in Aug 2023
Response from Manager on Sep 23, 2023
Thank you for your feedback.

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Thank you for your feedback.

10/10 Excellent

Bobbie M

Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Thank you for your feedback

10/10 Excellent

Gary, Fredericksburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient place to stay.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 20, 2023
Thank you for your feedbcak.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bed, good breakfast, clean room, friendly personnel.
Stayed 1 night in Aug 2023
Response from Manager on Aug 6, 2023
Thank you for your feedback

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Serenity
Was in town for a softball tournament.. The stay was delightful.. Definitely Would stay again..
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Thank you for your feedback

8/10 Good

Donald

Stayed 5 nights in Jul 2023
Response from Manager on Aug 3, 2023
Thank you for your feedback.

6/10 Okay

Carol

It was an okay place to shower and sleep and that’s mainly what we needed. The Sunday breakfast was closed a little before 9:30. The door had to be slammed when you went outside or it wouldn’t close. Carpet was frayed in areas and there was dirt in areas like by the elevators. Maybe they didn’t have enough workers. Housekeeping workers were real hard workers it seemed. Overall. It was okay but not great. We had stayed there some years ago and it was nicer so we were disappointed.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 29, 2023
We value your feedback

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The service desk was unprofessional and the room was not very clean.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
We value your feedback.

10/10 Excellent

Carmelina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here, it was clean and comfortable and loved the indoor pool with pool towels
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Thank you for your feedback.

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Thank you for your feedback

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was in semi disrepair. Closet doors to big for their frame; dirty bathroom floor; carpet filthy; carpet wall base coming off; furnishings loosing veneer. Overall I thought the room was trashy - won't stay at a Quality Inn again - I'll spend more money to get a better room.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 15, 2023
Please note that our guest rooms do not have closet doors and we are not a Quality Inn. You did not stay at our hotel.

10/10 Excellent

Adbeel

Stayed 1 night in Jul 2023
Response from manager on Jul 30, 2023
Thank you for your feedback.