Desk, blackout drapes, iron/ironing board, free WiFi
Check availability

Reviews of Comfort Suites - New Braunfels

2.5 out of 5
Comfort Suites - New Braunfels
1489 I 35 N, New Braunfels, TX

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 962 reviews" "
Rating 8 - Good. 300 out of 962 reviews" "
Rating 6 - Okay. 170 out of 962 reviews" "
Rating 4 - Poor. 71 out of 962 reviews" "
Rating 2 - Terrible. 57 out of 962 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Deidre

Stayed 3 nights in Apr 2024

10/10 Excellent

Jonny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient right off of i-35 and 12 minutes to the funeral location.
Stayed 1 night in Apr 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Latisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good hot breakfast. Everything was great guys. Thanks for a nice peaceful stay for our little weekend getaway!
Stayed 1 night in Feb 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. They had a good breakfast.
Stayed 2 nights in Feb 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service
Inexpensive with comfortable bed. Hard pillows. When you are on a tight budget, it will do in a pinch. It’s a typical workman’s housing hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Heath

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis, Leon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People very kind, good room
Stayed 3 nights in Jan 2024

2/10 Terrible

Luis A

Stayed 1 night in Dec 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location and the room and the bed were very comfortable!
Stayed 1 night in Dec 2023

10/10 Excellent

jaime

Traveled with partner
Liked: Amenities
Everything
Stayed 2 nights in Dec 2023

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great only draw back was the pillows were flat.
Stayed 2 nights in Dec 2023

10/10 Excellent

newton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable but I was disappointed to see only a simple fitted sheet below the comforter and sheet instead of a waterproof mattress cover. The room was sufficiently clean. Deep cleaning such as behind the beds and furniture should probably be done more often. The tub, toilet, and sink were very clean with no stains. We didn't use the sofa bed but it appeared to need some deep cleaning.
Stayed 2 nights in Nov 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Business traveler
Liked: Cleanliness, staff & service, room comfort
good value
Could have been a little cleaner.
Stayed 1 night in Oct 2023

10/10 Excellent

Vicki

Traveled with partner
Friendly service. Clean facility. Very quiet. Perfect for the night we stayed.
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Tracey

Stayed 1 night in Oct 2023

6/10 Okay

Andrea

Traveled with group, Business traveler, Traveled with family
Liked: Amenities
The room was in quite poor condition. There was cracks in the shower and one of the lights didn’t work. The blankets we were given for the pull out couch stunk.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristi

Stayed 1 night in Oct 2023

6/10 Okay

Amber

Traveled with family
Liked: Staff & service
Room had a very strong smell of mold.
Stayed 2 nights in Oct 2023

4/10 Poor

Tiffany

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was clean but run down and although the lobby looked reasonably clean, it didn’t smell like it I almost walked out. The parking lot is poorly lit, the TVs did not work, and worst of all, they gave us 5 incredibly lumpy tiny pillows. I’m talking, 8x12 balls of river stone. Absolutely ridiculous. Additionally we arrived maybe 20 minutes early, most places will let you go ahead and check in if you’re polite about it. Nope not here, they’ll charge you for an entire extra night. I’m not precious about hotels as long as it’s clean and relatively safe, we stayed and it was fine but would not recommend and will certainly not be back.
Stayed 1 night in Sep 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Haley

Weird Smells, poor Air Conditioning
Whole hotel had a strange smell, lobby and hall ways were at least 80 degrees in august. AC in the room never did cool very well. Woke up at 3AM so sweaty I couldn't sleep. They were able to move me to a different room, which smelled terrible and the AC was no better. I'm 5.5 months pregnant and it was terribly uncomfortable.
Stayed 1 night in Aug 2023

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very nice and room was out of date, but clean. The rooms had AC that worked well, but the halls, lobby, and breakfast areas had no AC. These areas were uncomfortably hot!
Stayed 2 nights in Aug 2023

2/10 Terrible

Judith

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
There’s no AC in the halls or in the lobby. You’re not allowed to take your very limited breakfast to your room even though it’s literally 90 degrees in the breakfast area. The Pool wasn’t very clean.
Stayed 1 night in Aug 2023

6/10 Okay

CHRISTINA

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was great. The lobby, elevator, halls, etc. are HOT. I’m not sure if they just don’t have ac or what. I’m not usually someone who sweats a lot, but within the distance between my room and catching my Uber, my makeup was ruined and I felt like I just trudged through a swamp. Gross. I have no idea how the staff functions.
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Alexandra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

brenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel furniture was old, there was mold on the A/C vent, the pillows were a 1/4 of the size of a regular pillow, and the bathroom had a bad smell.
Stayed 1 night in Jul 2023

6/10 Okay

Tammy

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location/ fair prices
Overall it was a decent stay for the price and location. The 🏨 is a bit outdated but it was convenient for our stay. Checkin guy was friendly, but the lobby was very warm! The room was okay as far as cleanliness, the mattress wasn’t pushed back all the way back so you could see whatever debris was built up back there, dust and hair. Also there was a bench or something and I had to get down on the floor when I dropped an earring and found empty water bottles/ trash from a previous guest. The towel rack in the bathroom had mold on the wall I’m assuming from all the wet towels that get hung there. It just needed a deep cleaning of cracks and corners but other than that the room was comfortable and cool.
Stayed 3 nights in Jul 2023

10/10 Excellent

Xaymara

Great location and friendly staff
Stayed 1 night in Jul 2023

4/10 Poor

Lauren

Liked: Staff & service, room comfort
Some of the plugs and lights in our room didn’t work. The breakfast area was too hot to comfortably eat in.
Stayed 2 nights in Jul 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The bed was comfortable and Tom very clean. The light fixture in the bathroom was missing the diffuser. The night clerk was efficient and supplied sheets for the sofa when asked. Breakfast was very good.
Stayed 1 night in Jul 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be our second time staying at this location and we will be back next summer as well! Everything is great! Always clean!
Stayed 3 nights in Jul 2023

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undesirable
Stains and dust and dirt are not to be slept in, especially when you’re paying $265 for a $90 room!
Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast crew was very welcoming. She made sure everyone had what they needed. She was super friendly. I have no complaints at all with our entire stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Carlos F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Refrigerator was dirt and bucket ices lid was dirt sofa bend was missed blanket and pillow
Stayed 1 night in Jul 2023

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Friendly staff.
Stayed 2 nights in Jul 2023

6/10 Okay

Aide

Traveled with family
Liked: Cleanliness, staff & service
It was a convenient area
Stayed 1 night in Jul 2023

2/10 Terrible

Diana

Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Stayed 1 night in Jul 2023

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds & great breakfast
This place was the second place I had stayed in this weeks period and It is nothing compared to the first one The service was great not to mention the bed was so comfy and I can't complain about the air conditioner being super cold for the hot Texas days we stayed. I highly recommend this place
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and spacious, clean room.
Stayed 1 night in Jul 2023