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Reviews of Courtyard by Marriott New Braunfels River Village

3 out of 5
Courtyard by Marriott New Braunfels River Village
750 IH 35 North, New Braunfels, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 395 out of 657 reviews" "
Rating 8 - Good. 147 out of 657 reviews" "
Rating 6 - Okay. 54 out of 657 reviews" "
Rating 4 - Poor. 39 out of 657 reviews" "
Rating 2 - Terrible. 22 out of 657 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean. We had a very comfortable stay.
Stayed 1 night in Mar 2024
Response from Kaitlyn A. on Mar 21, 2024
Thank you so much for taking the time to provide us with feedback from your recent stay. I am so happy to hear that you enjoyed your stay! We look forward to seeing you again.

8/10 Good

Sonji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice.
Stayed 3 nights in Mar 2024
Response from Kaitlyn A. on Mar 21, 2024
Thank you for taking the time to provide us with feedback from your stay. We look forward to seeing you again soon!

10/10 Excellent

ARTURO

Stayed 1 night in Mar 2024
Response from Kaitlyn A. on Mar 15, 2024
We are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views.
Stayed 2 nights in Feb 2024
Response from Kaitlyn A. on Feb 27, 2024
I am so happy to hear that you enjoyed your stay! We look forward to seeing you again soon.

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from Kaitlyn A. on Mar 21, 2024
I am so sorry to see that we failed to meet your expectations during your stay with us. We would love the chance to welcome you back and provide us with the opportunity to provide you with a truly great stay!

8/10 Good

Scott

Stayed 1 night in Feb 2024
Response from Kaitlyn A. on Mar 21, 2024
Thank you for taking the time to let us know about your recent stay with us. We look forward to the opportunity to welcome you back soon!

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, with nice grounds by the water. Im sure summer time is busier with the water access, live music etc.
Stayed 1 night in Feb 2024
Response from Kaitlyn A. on Feb 12, 2024
I am so pleased to hear that you enjoyed the property during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, centrally locatedd
Stayed 3 nights in Jan 2024
Response from Kaitlyn A. on Feb 11, 2024
We are so happy to hear that you enjoyed your stay with us! We hope to see you again soon.

4/10 Poor

Juliana

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a really bad experience with the check in. They gave me a key and the key wasn’t working. I spoke with the receptionist for 2 times. I stayed more than 40 minutes to get into the room. I am really upset about it, I was tired after a long flight and I expected more kindness and empathy.
Stayed 1 night in Jan 2024
Response from Kaitlyn A. on Jan 15, 2024
Hello, Thank you so much for taking the time to provide us with feedback on your stay. I apologize that you experienced these inconveniences during your stay. We will definitely address this with our maintenance team to get this resolved as soon as possible to prevent issues like this from occurring in the future. We hope you will choose to stay with us again in the future and give us the opportunity to provide you with a great stay.

10/10 Excellent

Alex, Ciudad de mexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kaitlyn on Jan 3, 2024
Thank you so much for your feedback. I am so happy you enjoyed your stay. We hope to see you back soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kaitlyn A. on Feb 9, 2024
I am so glad that you enjoyed your stay with us! We hope to welcome you back very soon.

10/10 Excellent

Alvaro, Houston

Stayed 1 night in Dec 2023
Response from Kaitlyn on Jan 2, 2024
I am happy to hear you enjoyed your stay! We hope to welcome you back soon!

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, rooms were clean and very comfortable, will definitely stay here the next time I'm in town.
Stayed 2 nights in Nov 2023
Response from Kaitlyn A. on Dec 5, 2023
Hello! Thank you so much for your kind words about your recent stay with us. I am so happy that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kaitlyn A. on Dec 5, 2023
I am happy to see that you enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kaitlyn on Jan 2, 2024
We are so happy to see that you enjoyed your stay! Come back and see us soon!

8/10 Good

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good and Bad
Housecleaning was very disappointing. 2x during 6 night stay was fine, frequency wasn't the problem. The bed wasn't "made" or even tucked in, just covers pulled up. Not sure if a sheet change was supposed to happen but it didn't. 1st clean the counters weren't clean. The one by the ice bucket had a spill that wasn't wiped. Room not vacuumed, at least not thoroughly if at all. Our plastic drink cups weren't replaced either of the 2 cleanings. Whatever product used to clean the tub was extremely slippery, I did slip and bang my calf on tub. Definitely a hazard. The sub needs a mat or non-slip strips. The handle on the toilet didn't function as it should, we made do, and I notified the front desk on departure. The bathroom needed major updating. No sink plug either. Which is helpful if the traveler, like me, wants to rinse out a few things during a long stay. The housecleaners name was Crystal, at least the 1st clean. We were in room 441. The room wasn't up to the standard we expect at Marriott Courtyard. On the plus side, the property is beautiful! The front desk staff, and all other staff were wonderful and friendly. The food offered in the bistro for breakfast was fantastic. We had three breakfasts there. Super nice lady cooking. Check in and out super easy. Parking was great. We will be staying here again, just hope they up the game regarding housecleaning. These are meant to be helpful hints, not cause for dismissal of housecleaner.
Stayed 6 nights in Nov 2023
Response from Kaitlyn A. on Nov 27, 2023
Hello, Thank you so much for taking the time to provide us with feedback from your recent stay. I truly apologize that the housekeeping service was not up to standards. We appreciate you letting us know so we can address this with the team and continue to improve. Thank you so much for your kind words about the staff and the Bistro- I will share this with the team as we love to celebrate all wins with the team as well as work together to improve in our opportunity areas. I hope you choose to stay with us again when you are in the area and give us the chance to provide you with a great stay!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I lived the view of the river. The rooms were spotless and ample. I checked in Saturday 10/28 and the lady at the front desk was so helpful. They were all helpful but this person went above and beyond ensuring my stay was comfortable.
Stayed 1 night in Oct 2023
Response from Kaitlyn A. on Oct 30, 2023
I am so happy to hear that you enjoyed your stay! I will share your kind words with the front desk team- we love to celebrate these moments. We look forward to welcoming you back soon.

10/10 Excellent

Nevada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Will always stay here
Stayed 1 night in Oct 2023
Response from Kaitlyn A on Oct 30, 2023
Thank you so much for your kind words. We look forward to welcoming you back for your next stay!

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Kaitlyn A on Oct 30, 2023
Thank you so much for choosing the Courtyard River Village. We look forward to seeing you back soon!

10/10 Excellent

Janine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaitlyn A on Oct 17, 2023
Hello! I am so glad that you enjoyed your stay with us! We look forward to the opportunity to welcome you back soon!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kaitlyn A on Oct 2, 2023
Hello! I am so happy that you enjoyed your stay with us! We hope to see you back again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that there was no breakfast included (and pricey what there was!)
Stayed 1 night in Sep 2023
Response from Kaitlyn A on Oct 1, 2023
Good morning! Thank you so much for taking the time to provide us with feedback from your stay! I apologize that there was confusion on breakfast not being included. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Julie

Stayed 2 nights in Jun 2023
Response from Kaitlyn A on Sep 22, 2023
Hi! I am so happy to see you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

Serapio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing! From the hospitality, cleanliness, and amenities, we highly recommend this location!
Stayed 1 night in Sep 2023
Response from Kaitlyn A on Sep 20, 2023
I am so glad that you enjoyed your stay! We always appreciate feedback from our guest- I will share this with the team as well!

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kaitlyn Albrecht on Sep 5, 2023
Thank you for taking the time to let us know about your experience while staying with us. I am so glad that you enjoyed your stay!I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kaitlyn Albrecht on Sep 5, 2023
We truly appreciate you taking the time to let us know about your experience while staying with us. I am so happy to hear that you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Waterview was nice, beds were ok, mostly nice location with spacious parklike environment.
Stayed 1 night in Aug 2023
Response from Kaitlyn Albrecht on Sep 5, 2023
Hello, Thank you so much for taking the time to share feedback on your experience with us! I am so glad that you enjoyed your stay and were able to enjoy the beautiful backyard. We look forward to seeing you soon!

4/10 Poor

Ivan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Was expecting something more luxurious for the price i paid. I would pay 160 tops for this place again totally not worth the 280
Stayed 1 night in Aug 2023
Response from Kaitlyn Albrecht on Aug 21, 2023
Hello,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area and give us the opportunity to provide you with a wonderful stay!

10/10 Excellent

Collin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River Rendezvous
The hotel was clean and spacious, and the staff was very kind and helpful.
Stayed 1 night in Aug 2023
Response from Kaitlyn Albrecht on Aug 21, 2023
Hello, Thank you for taking the time to let us know about your experience while staying with us. I am so thrilled to hear that you enjoyed your stay! I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Kaitlyn on Sep 22, 2023
Hello, I am thrilled to see that you enjoyed your stay with us! We hope to see you again next time you are in town!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay…. Convenient location
Landscaping outdoors by pool needed attention as it was all dead and weedy…. The hot tub had algae in it but when I asked I was told it’s legal bc the chlorine level was good( algae is not something that should be ok in pool or hot tub. Rest of the stay was AMAZING…
Stayed 3 nights in Aug 2023
Response from Kaitlyn Albrecht on Sep 5, 2023
Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Rigoberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Hotel
Relaxing time from home with family, great place to enjoy
Stayed 3 nights in Aug 2023
Response from Kaitlyn A on Sep 20, 2023
Hello! I am so happy to hear that you had a relaxing stay with us! We look forward to seeing you soon!

8/10 Good

Anthony

Traveled with family
Liked: Property conditions & facilities, room comfort
Decent hotel
The hotel was nice but the restaurant employees were very unfriendly to us. Also are room was never cleaned until I begged the maid to straighten out our room. The front desk wouldn’t give us a river view because I used hotels.com and she said I don’t get the same privileges.
Stayed 3 nights in Aug 2023
Response from Kaitlyn Albrecht on Sep 5, 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team for us to address these issues and use them as a training opportunity for the team to improve. I hope you choose to stay with us again when your travels bring you back to the area and allow us the chance to provide you with a truly great stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and friendly staff,
Stayed 1 night in Jul 2023

10/10 Excellent

Danielle

Stayed 2 nights in Jul 2023

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Donna L

Traveled with family
Disliked: Room comfort
Not Happy
The beds were extremally hard. I didn't expect to not have breakfast and would have to pay it extra. For the amount f money spent wasn't really acceptable. I was already there with the kids and didn't want to fight about the issue so we stayed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rubilio Saldivar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s slightly more expensive than the surrounding hotels but worth the stay. Beautiful scenery and friendly staff. Just wish they had breakfast included.
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Traveled with family
Great hotel. Friendly staff. Beautiful property with wonderful views. There’s a lot to do at the hotel for families. It’s centrally located near activities and adventures. We would definitely stay again.
Stayed 2 nights in Jul 2023

8/10 Good

Alyssa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniella, Conroe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I went with my kids and their grandmother for a weekend. We had an amazing time. The hotel is great for kids and they have a good breakfast to get your morning started. When we got breakfast the line was long to order and it was early. Though by 9am it kind of died down, not a big deal the breakfast was good and they were very apologetic of the wait. Great place for families with small children. My kids are 4 and 1 and the little beach area they have going into the river was perfect for them. So was the pool. Very relaxing place. As others have said the walls are paper thin though, you can hear and feel the floors when people walk above you. My son was crying when I left the room, I could hear him clearly from the elevators about 100 ft away from our room and about 4 rooms in between my room and the elevator. If you are childless and not looking to be bothered by the sounds of families and thumping on your ceiling from the pitter patter of feet, this may not be the place for you. However if you have a family, it's a great place and you feel comfortable knowing your kids can cry and run around the room because everyone is doing the same thing :)
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Stayed 1 night in Jun 2023

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

misty

Liked: Staff & service, property conditions & facilities
Wonderful!! Lovely little dock and river cove. Rooms and views amazing. Staff was over the top for service and ideas to do in the area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yessi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool and the river on the back of the property
Stayed 2 nights in Jun 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Room was great area was great staff was great, could use some updates. Had old microwave that didn’t work right and old mini fridge that was left open and was dripping the first couple hours inside. Also stairwell had a funny gas smell.
Stayed 1 night in Jun 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is kind of hard to get to. If you are not really looking for it you will miss the driveway. Food and drinks are expensive for what you get. A good place for a family vacation with river access and a great pool and deck
Stayed 2 nights in May 2023

8/10 Good

Carol

Stayed 1 night in May 2023