Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and very friendly staff.

Posted Jul 22, 2014
Pros: Location was great. Very clean and felt very safe.
Cons: Only issue was how loud the highway was in our room. Could of been difficult to sleep had I not brought a fan that helped block the noise.
Location: Great location to Gruene, Schliterboughn and all the river tubing locations.
It was very convenient to Schliterbaughn and Gruene. We really enjoyed our stay and would recommend it to everyone.
5 out of 5
Recommended
for Families
by A verified traveler from Houston

Close to everything

Posted Jul 18, 2014
Pros: I have found that the beds in the Marriott Fairfield are like mine at home, and this makes staying away from home a better experience.
Cons: Check in at the desk bothered me. The lady preferred to only use the credit card I booked the stay with, and I was told I could not use my AAA card.
Location: Downtown New Braunfels, Gruene, Canyon Lake, Schlitterbaun, and the river are all very close by to this hotel.
We found the Marriott Fairfield to be in the center of our vacation experience, restaurants, shopping, and fun. The hotel was very nice. The breakfast was wonderful, and our stay was very comfortable.
3 out of 5
by A verified traveler from Texas

Mediocre.

Posted Jun 26, 2014
Pros: Location
Location: Close to San Antonio, Sea World, River floating, Canyon Lake, Outlet Mall.
Our room was not very clean. One of the trash receptacles in our room never had a liner. We never had facial tissues stocked. Our mini fridge went out which was supposed to be keeping the milk for our 20 month old twins cold. Breakfast was exactly the same everyday - zero variety. I assume they are used to accommodating drunk college kids who come to float the river. There was not a lot of attention to detail. That being said, the front desk staff was very friendly and polite.
Comment from Hotel Management
Aug 6, 2014 by Cynthia, Hotel Management
Hi Philip, Please accept my apologies for the lateness in my response and for everything that went wrong with your last stay with us! I have taken care of the issues you mentioned. My housekeeping staff is very sorry and my maintenance person has assured me that everything is in working order. I would also like to let you know that we are looking at making changes to the the breakfast items. I hope you give us chance to make things right! I am glad to hear that my front desk staff was polite and friendly! Thank you for your comments and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2014
My stay at this hotel was excellent. Very clean, very friendly staff, excellent customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to schlitterbahn.

Posted Jun 3, 2014
The room was nice and clean. Great breakfast in the morning. Indoor Pool and fitness room was a little too small. Staff at front desk was ok. They didn't seem to put effort in making changes or paying cash instead of credit card. Overall it was good!
Comment from Hotel Management
Jun 6, 2014 by Cynthia, Hotel Management
Hi Verified Traveler :) Thank you for staying with us during your visit to New Braunfels! I am glad to hear you like the rooms and the breakfast! Sorry about the size of fitness center and pool. I hope to see you again soon! Have a great day.!
5 out of 5
Recommended
for Everyone
by evan from houston

Great place

Posted May 31, 2014
Great location right off interstate. Very nice and helpful front desk clean rooms.
Comment from Hotel Management
Jun 2, 2014 by Cynthia, Hotel Management
Thank you Evan from Houston! I am glad you enjoyed your stay! We hope to see you again soon!! have a great day!
3 out of 5
by hush from Dallas

Last minute booking

Posted May 29, 2014
Room was clean but bathmat was not provided. Basic breakfast buffet provided. Would have rated visit higher but carpet in elevator was filthy so first impression was not a good one.
Comment from Hotel Management
May 30, 2014 by Cynthia, Hotel Management
Hi Hush from Dallas! Thank you for stay with us during your visit to New Braunfels TX. Thank you for your comments. I would to apologize about the carpet in the elevator. We do clean them daily and shampoo them quite often and I am sorry you had to see them that way. Regarding our bathrooms; All our king rooms have a show only and our rooms with 2 queen beds have tub and shower. So if you prefer to have a tub we can accommodate that request on your next visit! We hope to see you again soon! Have a great day!
4 out of 5
Recommended
for Getaway With Friends
by kathy from Houston

Good Location

Posted May 20, 2014 on Hotels.com
Location relative to our points of interest was great. Hotel is near a very busy hiway so a little noisy at times
Comment from Hotel Management
May 25, 2014 by Cynthia, Hotel Management
Hi Kathy from Houston, Thank you for staying with us! some rooms can be a little noisy and for that I am sorry. During your next visit let us know that you would like a room away from of the highway. I hope you enjoyed your stay and we hope to see you again soon!
4 out of 5
Recommended
by A verified traveler

Posted May 18, 2014 on Hotels.com
Comment from Hotel Management
Jul 19, 2014 by Cynthia, Hotel Management
Thank you for staying with us. By the score you gave us it looks like you enjoyed your stay!! Hope to meet you on your next visit! Have a great day!
4 out of 5
Recommended
for Everyone
by Bill

Good Place

Posted May 17, 2014
Pros: All in good condition
Cons: Breakfast
Location: Location is OK
Breakfast good, but not great. Need more varity. What else can I say
Comment from Hotel Management
May 19, 2014 by Cynthia, Hotel Management
Hi! Sorry about our breakfast... I will see what we can add or maybe change up for your next visit! Thank you for staying with us, and I hope the rest of your stay was enjoyable. :)