Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

I would highly recommend this place

Posted Jun 18, 2015
Pros: Everything.
Cons: Nothing.
Location: I loved the shopping, restaurants, and movies. Didn't have time to do any outdoor stuff, but there are plenty of things to do.
This is a great facility with very friendly staff. Unfortunately, due to the latest tropical storm, I had to modify my plans. The staff and manager were super nice, and helped me navigate going through Expedia to change my plans. (Expedia was also super nice!) the staff treated me as a valued customer, and not just a wallet. I would definitely come back here!
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria, TX

Friendly staff

Posted May 4, 2015
Nice hotel, very friendly staff. Will visit again if I am in the area
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great location, close to Outlet Stores and River

Posted Apr 27, 2015
Overall nice hotel, close to shopping and New Braunfels river activities! Hotel is newly remodeled and serves a hot breakfast. Most of the patrons at breakfast were families. Staff very friendly and used our name upon checking in and out. King bed was comfortable with soft pillows, sheets were crisp and clean! Free Wi-Fi in the hotel. Only negatives were in the bathroom; there was mold along the shower pan, stripping along shower door coming loose, only provided a small bar of soap and tiny bottle of shampoo and conditioner. And there was no makeup mirror, which is not a major deal but certainly a nice to have for this hotel brand.
Comment from Hotel Management
May 1, 2015 by Cynthia Villalobos, GM, Hotel Management
Thank you for staying with us during you visit to New Braunfels and thank you for your feedback. I am glad to hear you enjoyed your stay. I would like to apologize for your shower. I have maintenance and my head housekeeper taking care of the issues you mentioned. Your next visit with us will be perfect! We hope to see you again soon and you have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Everything was good

Posted Apr 27, 2015
Pros: the coldness of the room when i walked in it.. no need to adjust the temperature. The bed was very comfy and relaxing.
Cons: Nothing really that I can think of... everything was perfect
Location: Location for me was awesome... i went to a wedding and the church was on five minutes away and the venue from the hotel about twenty minutes. Great
Everything was wonderful. I was very comfortable, room was cold , wonderful comfy bed and excellent pillows. I wish i could've stayed longer. Will definitely stay there again when i am in need of a hotel in that area. Thank you, and every staff member that helped me or that i spoke to was very nice.
Comment from Hotel Management
May 1, 2015 by Cynthia Villalobos, GM, Hotel Management
Thank you for staying with us at the Fairfield Inn & Suites New Braunfels, TX. I am glad you enjoyed your stay and everything was wonderful!! We hope to see you again soon and have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Apr 21, 2015
Pros: Clean and easy acsess to mall, resturants etc.
Cons: Bigger breakfast area.
Location: Gruene,texas boutiques, outlets, dance hall and schlitterbaun.
Last minute decision turned out perfect. Short drive to Gruene market days, boutiques and great resturants from this hotel. Hot breakfast was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

The smell of bacon

Posted Apr 13, 2015
Location: the hotel is on a oneway street so getting out was no problem, but returning could be tricky. It took a couple of days to get it down.
Nice hotel. The breakfast was good. We stayed on the fourth floor and as soon as we walked out of our room in the morning we were hit with a strong smell of cooked bacon. Yum. So if you don't like bacon don't book at this hotel.
2 out of 5
Recommended
for Getaway With Friends
by Carrie from Beaumont, TX

Won't stay again

Posted Mar 31, 2015 on Hotels
The hotel was nice and clean. The problem was one of the beds was horrible! There was a noticeable difference from one to the other. We discovered this at 10:00 pm and felt it was too late to try to switch rooms. We told the girl at the front desk the next morning at checkout. She seemed sorry and apologized but nothing was done to try to rectify the situation. Not that I expected a discount or anything, but this wasn't a $59 a night room. Very disappointed and will not stay at this hotel again. Coming from someone in the service industry keeping your customer happy is priority number 1!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Great place to stay

Posted Mar 24, 2015
Pros: Everything
Cons: Maybe add a restaurant .
Location: Close to all the shopping and Texas state university isn't to far
Had a wonderful stay here. Very clean!!! Super friendly staff and super easy check in.
4 out of 5
Recommended
for Everyone
by A verified traveler from new braunfels, TX

Nice quiet spot. Clean rooms and friendly staff.

Posted Mar 23, 2015
It was a nice stay. The staff was friendly and the rooms were clean. Also the breakfast was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Van TX

Great nights sleep.

Posted Feb 27, 2015
Pros: Cleanliness.
Cons: Can't think of anything.
Location: Lots to do nearby. Nice restaurants. The caverns rate high on our list. San Antonio river walk was also a highlight.
Was pleasantly surprised by the decor, comfort and cleanliness. Staff was exceptional and breakfast was very good.
Comment from Hotel Management
Mar 6, 2015 by Cynthia, Hotel Management
Good morning! Thank you for your comments about our Fairfield Inn & Suites New Braunfels, TX. We hope to see you again soon and have a great day.