Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom victoria, TX

Friendly staff

Posted May 4, 2015
Nice hotel, very friendly staff. Will visit again if I am in the area
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Great location, close to Outlet Stores and River

Posted Apr 27, 2015
Overall nice hotel, close to shopping and New Braunfels river activities! Hotel is newly remodeled and serves a hot breakfast. Most of the patrons at breakfast were families. Staff very friendly and used our name upon checking in and out. King bed was comfortable with soft pillows, sheets were crisp and clean! Free Wi-Fi in the hotel. Only negatives were in the bathroom; there was mold along the shower pan, stripping along shower door coming loose, only provided a small bar of soap and tiny bottle of shampoo and conditioner. And there was no makeup mirror, which is not a major deal but certainly a nice to have for this hotel brand.
Comment from Hotel Management
May 1, 2015 by Cynthia Villalobos, GM, Hotel Management
Thank you for staying with us during you visit to New Braunfels and thank you for your feedback. I am glad to hear you enjoyed your stay. I would like to apologize for your shower. I have maintenance and my head housekeeper taking care of the issues you mentioned. Your next visit with us will be perfect! We hope to see you again soon and you have a great day.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Everything was good

Posted Apr 27, 2015
Pros: the coldness of the room when i walked in it.. no need to adjust the temperature. The bed was very comfy and relaxing.
Cons: Nothing really that I can think of... everything was perfect
Location: Location for me was awesome... i went to a wedding and the church was on five minutes away and the venue from the hotel about twenty minutes. Great
Everything was wonderful. I was very comfortable, room was cold , wonderful comfy bed and excellent pillows. I wish i could've stayed longer. Will definitely stay there again when i am in need of a hotel in that area. Thank you, and every staff member that helped me or that i spoke to was very nice.
Comment from Hotel Management
May 1, 2015 by Cynthia Villalobos, GM, Hotel Management
Thank you for staying with us at the Fairfield Inn & Suites New Braunfels, TX. I am glad you enjoyed your stay and everything was wonderful!! We hope to see you again soon and have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Apr 21, 2015
Pros: Clean and easy acsess to mall, resturants etc.
Cons: Bigger breakfast area.
Location: Gruene,texas boutiques, outlets, dance hall and schlitterbaun.
Last minute decision turned out perfect. Short drive to Gruene market days, boutiques and great resturants from this hotel. Hot breakfast was awesome.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

The smell of bacon

Posted Apr 13, 2015
Location: the hotel is on a oneway street so getting out was no problem, but returning could be tricky. It took a couple of days to get it down.
Nice hotel. The breakfast was good. We stayed on the fourth floor and as soon as we walked out of our room in the morning we were hit with a strong smell of cooked bacon. Yum. So if you don't like bacon don't book at this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Great place to stay

Posted Mar 24, 2015
Pros: Everything
Cons: Maybe add a restaurant .
Location: Close to all the shopping and Texas state university isn't to far
Had a wonderful stay here. Very clean!!! Super friendly staff and super easy check in.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new braunfels, TX

Nice quiet spot. Clean rooms and friendly staff.

Posted Mar 23, 2015
It was a nice stay. The staff was friendly and the rooms were clean. Also the breakfast was great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Van TX

Great nights sleep.

Posted Feb 27, 2015
Pros: Cleanliness.
Cons: Can't think of anything.
Location: Lots to do nearby. Nice restaurants. The caverns rate high on our list. San Antonio river walk was also a highlight.
Was pleasantly surprised by the decor, comfort and cleanliness. Staff was exceptional and breakfast was very good.
Comment from Hotel Management
Mar 6, 2015 by Cynthia, Hotel Management
Good morning! Thank you for your comments about our Fairfield Inn & Suites New Braunfels, TX. We hope to see you again soon and have a great day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Easy access to I-35 and to New Braunfels

Posted Feb 18, 2015
Cons: Better ventilation for breakfast preparation. The smell of the microwaved bacon was very unpleasant. We were there 3 mornings, and it never changed.
Overall nice hotel with friendly front desk personnel.
4 out of 5
Recommended
for Couples
by Frank

This traveler left a rating score only Posted Feb 14, 2015 on Hotels.com