Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Houston

Close to everything

Posted Jul 18, 2014
Pros: I have found that the beds in the Marriott Fairfield are like mine at home, and this makes staying away from home a better experience.
Cons: Check in at the desk bothered me. The lady preferred to only use the credit card I booked the stay with, and I was told I could not use my AAA card.
Location: Downtown New Braunfels, Gruene, Canyon Lake, Schlitterbaun, and the river are all very close by to this hotel.
We found the Marriott Fairfield to be in the center of our vacation experience, restaurants, shopping, and fun. The hotel was very nice. The breakfast was wonderful, and our stay was very comfortable.
3 out of 5
by A verified traveler from Texas

Mediocre.

Posted Jun 26, 2014
Pros: Location
Location: Close to San Antonio, Sea World, River floating, Canyon Lake, Outlet Mall.
Our room was not very clean. One of the trash receptacles in our room never had a liner. We never had facial tissues stocked. Our mini fridge went out which was supposed to be keeping the milk for our 20 month old twins cold. Breakfast was exactly the same everyday - zero variety. I assume they are used to accommodating drunk college kids who come to float the river. There was not a lot of attention to detail. That being said, the front desk staff was very friendly and polite.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2014
My stay at this hotel was excellent. Very clean, very friendly staff, excellent customer service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to schlitterbahn.

Posted Jun 3, 2014
The room was nice and clean. Great breakfast in the morning. Indoor Pool and fitness room was a little too small. Staff at front desk was ok. They didn't seem to put effort in making changes or paying cash instead of credit card. Overall it was good!
Comment from Hotel Management
Jun 6, 2014 by Cynthia, Hotel Management
Hi Verified Traveler :) Thank you for staying with us during your visit to New Braunfels! I am glad to hear you like the rooms and the breakfast! Sorry about the size of fitness center and pool. I hope to see you again soon! Have a great day.!
5 out of 5
Recommended
for Everyone
by evan from houston

Great place

Posted May 31, 2014
Great location right off interstate. Very nice and helpful front desk clean rooms.
Comment from Hotel Management
Jun 2, 2014 by Cynthia, Hotel Management
Thank you Evan from Houston! I am glad you enjoyed your stay! We hope to see you again soon!! have a great day!
3 out of 5
by hush from Dallas

Last minute booking

Posted May 29, 2014
Room was clean but bathmat was not provided. Basic breakfast buffet provided. Would have rated visit higher but carpet in elevator was filthy so first impression was not a good one.
Comment from Hotel Management
May 30, 2014 by Cynthia, Hotel Management
Hi Hush from Dallas! Thank you for stay with us during your visit to New Braunfels TX. Thank you for your comments. I would to apologize about the carpet in the elevator. We do clean them daily and shampoo them quite often and I am sorry you had to see them that way. Regarding our bathrooms; All our king rooms have a show only and our rooms with 2 queen beds have tub and shower. So if you prefer to have a tub we can accommodate that request on your next visit! We hope to see you again soon! Have a great day!
4 out of 5
Recommended
for Everyone
by Bill

Good Place

Posted May 17, 2014
Pros: All in good condition
Cons: Breakfast
Location: Location is OK
Breakfast good, but not great. Need more varity. What else can I say
Comment from Hotel Management
May 19, 2014 by Cynthia, Hotel Management
Hi! Sorry about our breakfast... I will see what we can add or maybe change up for your next visit! Thank you for staying with us, and I hope the rest of your stay was enjoyable. :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Apr 26, 2014
Pros: Quiet with good fitness room. Staff is helpful.
I was very impressed by this Fairfield Inn. I am a light sleeper, so noise can be a problem for me. My room was very quiet, except for some light traffic noise coming from the Interstate early in the morning. But the A/C fan masked the traffic noise. The room was very clean and cool, and the bed was new and comfortable. The staff is friendly and helpful, and the fitness room was better than usual for a hotel this size. I did not use the pool, but it is small and indoors. Small children would have fun there.
Comment from Hotel Management
May 19, 2014 by Cynthia, Hotel Management
HI! Thank you for staying with last month! I am glad you enjoyed your stay! Our housekeeping team dose a great job with the cleanliness of the rooms and its great when our guest recognize it! Hope to see you again soon! Have a great day!
4 out of 5
Recommended
for Everyone
by Chris from Texas

Nice super clean comfortable hotel located ideally

Posted Apr 23, 2014
Pros: Comfort and cleanliness
Cons: See original description of my experience
Location: See original description of my experience
Really enjoyed my stay. Was midway between excellent shopping in San Marcos outlet mall (approx 10 miles) and San Antonio. Very near Schlitterbahn water park. Restaurants were just around the corner and it was easy access on and off IH 35. The beds were extremely comfortable, the room was clean upon arrival and the housekeeping staff did an excellent job. The front desk people were very courteous and made my stay very pleasant. My only negative and it is not really a negative is that the room had no microwave to heat restaurant leftovers, and the hallways were a little warm. Maybe I'd suggest kicking them AC down one knotch before summertime so the halls are not so humid. Over all and excellent hotel to stay at. I would stay there again and probably will at some point.
Comment from Hotel Management
May 25, 2014 by Cynthia, Hotel Management
thank you Chris from Texas, Thank you for you comments! sorry about the hallways being warm. I will have my maintenance person lower the temperature just a bit. We have Microwaves in our Suites and your always welcome to warm up food in our lobby microwave. But I am glad to hear your enjoyed your stay. See you on your next visit to our area!
3 out of 5
Recommended
for Families
by A verified traveler

pool down

Posted Mar 13, 2014 on Hotels.com
I understand stuff happens but we reserved this hotel so the kids could play in the pool. We get there and the chemicals are not balanced and they are waiting for pool service.
Comment from Hotel Management
Jun 14, 2014 by Cynthia, Hotel Management
Hi A verified traveler :) sorry our pool was down! I hate when that happens and our guests can't enjoy or relax in the pool. Please except my apologies for the pool being closed and my delay in commenting to your comments. The issue has been fixed and I invite you to come visit us again! It will be better next time I promise! Have a great day!