Ratings based on 249 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Santo, TX
Excellent HotelPosted Jul 8, 2014
Cons: The waitresses in the restaurant were very dry and unfriendly. But the last day we were waited on by a gentleman who was absolutely awesome!
Location: Close to all fun things, like Gruene and tubing the guadeloupe and Buc-ees and the outlet mall.
This very nice hotel was in a great spot to get quickly to Gruene and all the New Braunsfel fun. The beds were extremely comfortable and the rooms were very big. The clerk at the front desk was very friendly and lenient on the pool times.
by A verified traveler from Houston, TX
No free breakfastPosted Jul 7, 2014
I was assuming that this hotel offers free breakfast as the other one I once stayed at Dallas. I spent $170 for one night, but had to find somewhere for breakfast. The hotel does offer breakfast at $9.95 per person. It will cost us more than $200 a night to get breakfast included. I regret I did not check this before I book. I would have booked other similar hotel but with free breakfast included.
for Everyoneby A verified traveler from Dalla
Close to SchlitterbahnPosted Jul 3, 2014
Pros: Everything except restaurant facilities.
Cons: Provide breakfast in cost of room. Train restaurant employees to answer phone and provide room service in a timely manner.
Location: Very close to Schlitterbahn.
Everything about our three day stay was good until we tried to order room service. No one would answer the phone. Finally went down to get take out orders and there was only one customer in the restaurant. I had thought maybe they were too busy to answer the phone. Wrong.
for Everyoneby A verified traveler from Georgetown
My stayPosted Jun 23, 2014
Cons: Free breakfast.
Location: Close to everything.
Everything was awesome! Clean room, everything was very clean.
for Everyoneby Ms B from La Porte, Texas
Very comfortable suite, quiet, and clean.Posted Mar 30, 2014
Pros: The cleanliness was nice. Pillows were nice and hypoallergenic. We had plenty of room for four people in a Jr suite. It wasn't far from Gruene.
Cons: Breakfast buffet, breakfast room service, and more than one trashcan. A better entrance sign would be helpful.
Location: The location is great for getting anywhere in the area. There is construction on 306, so it was easy to get to Gruene from town.
Our suite was nice. The beds are comfortable if you use the adjusting knob on the side of the bed. The pillows were so nice that my sister wants me to find some online to purchase. My only con was breakfast. The buffet was a surcharge, and not appetizing according to my husband. We were under the impression that room service was available. It was for lunch, and dinner. We were at Gruene Hall till very late. That breakfast room service would have been great!
by mike from new braunfels, texas
The disappearing breakfastPosted Feb 23, 2014
Will never stay at another Hilton again! Long story short, the website is very misleading. Gives the impression that there is a complimentary breakfast and a heated pool! There was neither! Lobby and entrance was filthy! Had to ask management to pick up garbage so as not to be embarrassed when friends arrived. Lots if nicer and less expensive places close by!
for Everyoneby A verified traveler
Nice and easyPosted Feb 10, 2014
Good stay here in new braunfels. Nice staff abcdefghijklmnopqrstuvwxyz
for Couplesby Jim from San Angelo
Clean and great breakfast optionsPosted Jan 28, 2014 on Hotels.com
Very clean and easy to get to. Close to Gruene. Beds were a little hard but rooms were otherwise very nice and roomy.
by NANCY from MARIETTA, OK
NICE HOTEL CLOSE TO TOWN.Posted Jan 26, 2014
Pros: VERY CLEAN AND GOOD LOCATION
Cons: BETTER BEDS AND TRY TO DO SOME SOUND PROOFING
Location: EDGE OF TOWN. CLOSE TO SHOPPING
WE STAYED 3 NIGHTS. THE BEDS WERE EXTREMELY HARD. THE THIRD NIGHT THEY LET US KNOW THAT THE BEDS ARE ADJUSTABLE. HELPED A VERY SMALL AMOUNT. STILL VERY FIRM. THE PEOPLE WERE VERY FRIENDLY. VERY CLEAN. TO MUCH NOISE LEVEL THE SECOND MORNING WE COULD HEAR THE MAN IN THE NEXT ROOM ON THE PHONE GRIPING ABOUT HOW HARD THE BEDS WERE. HE WAS UP AT 5 A.M. AND LEFT.
for Everyoneby Lulu from Texas
Very clean and comfyPosted Jan 15, 2014
The staff was very nice and the room was very clean. The breakfast was fantastic.