Ratings based on 168 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

Average hotel

Posted Jul 27, 2015
Pros: Close to Schiltterbahn and good price.
The hotel is near the highway, but did not hear noise in room. It is close to Schlitterbahn. The beds were average. There was some mold in the shower and the tub dripped. We had two queens to sleep 4. Only 3 towels. Had to get extra towels both days, even after maid service. The breakfast was good. Hotel staff friendly and helpful.
3 out of 5
by A verified traveler from Houston,TX

Close to Schlitterbahn

Posted Jul 17, 2015
It wasn't terrible but I wouldn't recommend it to anyone. If I'm paying $140 a night, I expect more. The cleanliness was subpar. I kept seeing hair all over the place.....tub, on towels, etc. That's nasty. Also, when my room was "serviced" while we were out, we arrived later in the evening, we discovered that no clean towels were left in our bathroom. Again, if I'm paying $140 a night, someone should have brought towels upon request. I was asked to come get them from the front desk. The toilet also stopped working. I was told that maintenance would not be in until 9am and I would have to wait. $140 a night. That's unacceptable. The pool area was so drab looking and the hot tub had cigarette butts in it. The breakfast was super cheap with only ONE waffle maker. The line was long and when you are waiting for ppl to fix 3&4 waffles at a time, it just isn't worth the wait. I will not return to this facility nor will I recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2015
Pros: Staff and cleanliness was exceptional
The staff was friendly and very professional. The rooms were exceptional nice and clean.
2 out of 5
by A verified traveler

Our stay

Posted Jul 6, 2015
Pros: NOTHING!
Cons: Cleaning, customer service, care and interest for the people staying in the hotel. I have never been treated with such disregard in a hotel before.
We were very disappointed in the hotel. The sheets felt wet to the touch. Our room did not get cleaned on the Saturday that we stayed over. The sheets were not changed, the bed was not made, we had no clean towels. The person at the front desk was not able to give us directions when we asked for them. He did not even seem interested in helping us at all. There were times when no one was available at the front desk. I will NEVER stay here again and probably not at any other La Quinta!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 25, 2015
Hotel is nice, just a little old, but you can tell it has been remodeled. Good location though and staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from texas

Close to river

Posted Jun 23, 2015
Great nights sleep, bad smell in the stairwell the entire trip
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Convenient Location

Posted Jun 8, 2015
Pros: Location and cleanliness
Location: Close to everything in New Braunfels
Very nice stay. Hotel was clean and staff friendly. Easy to locate coming from Houston.
3 out of 5
by A verified traveler

Posted May 26, 2015
Bathroom was not clean and room had a smell to it. Not a happy stay
2 out of 5
by A verified traveler

Not the best experience

Posted May 4, 2015
No cable or internet for 3 days, dirty tables in breakfast area. Dog poo smell lingering for hours in stairwell and by elevator. Dirty lobby floors. Bucky the bug (a big bug) laid dead by entry doors for over 2 days. Had to have card keys reprogram all but 1 day.
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Good location

Posted May 3, 2015
This hotel was in a very convenient location for us. Staff was professional and great. The room itself though had a musky scent to it that wasn't very comforting. Restroom lacked a little more cleanliness. Tub needed to be cleaned with more bleach. Bed was pretty hard and the pillows were too soft. Breakfast was mediocre. We waited a long time to have the waffle batter ready. Another waffle maker is definitely needed, waiting in a line for one is ridiculous. Oj dispenser wasn't working either, other option was Apple juice or milk. I wasn't very pleased. Only thing that was excellent about this stay was the service and location. Everything else needs some work.