Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hotel by Schiltterbahn

Posted Aug 9, 2014
We arrived after a long day at Schlitterbahn on 8/6/14 and the front desk rep was very rude. We booked through Expedia but apparently the hotel did not receive any of the additional request (ie extra pillows and a roll out bed for one of the room we booked). The rep was bothered with the request and was rude about accommodating. The hallways to the rooms felt like a heater was on...very hot and muggy. I would never stay nor recommend this hotel to anyone.
3 out of 5
Recommended
for Everyone
by A verified traveler from Abilene, TX

some issues

Posted Aug 2, 2014
Pros: It was close to Schlitterbaun which is why we were there. The beds were very comfortable. Room was spacious and had extra seating.
Cons: Evening front desk staff could be friendlier. The door to our room was out of alignment, there was at least a half inch gap at the top of the door.
The lady who checked us in was not friendly and not very welcoming. We had to ask for an additional wash cloth, the room was reserved for 4 and there were 4 bath towels but only 3 wash clothes. We stayed 3 nights and had to get additional wash clothes every day. The air conditioning did not seem to cool to the temperature we set the temperature to, we put it on 60 and high but the room was never any where near 60 (we had some very hot natured people in the room that is why we had to have the room so cool). The breakfast staff was VERY FRIENDLY and working hard at keeping plenty of food out for the guest, it was very busy every morning. Guest on our floor were throwing towels out into the middle of the hall and no one including housekeeping were picking them up or moving them, we twice had to kick them out of the middle of the hall to get around them.
4 out of 5
Recommended
for Everyone
by A verified traveler from Round Rock, Tx

Great hotel in excellent location!

Posted Jul 30, 2014
Pros: Size and location
Cons: -the free breakfast -hotel staff said that they did not have access to the floor with extra pillows
Location: New Braunfels, Schlitterbahn
My husband and I stayed here with our toddler and infant in late July. The hotel was nice and clean and our room size was pleasantly big. There was plenty of space to help keep the little ones entertained during the bouts of down-time we had. The hotel is VERY CLOSE to Schlitterbahn, New Braunfels, and there's a Buccees a minute away.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Room had a slight odor but was very clean.

Posted Jul 19, 2014
Pros: Promo was spotless. Linens were nice
Cons: Breakfast
Location: It was right bear where we were going. Should be great once construction on road is done
Breakfast was not as nice as Hampton Inn but it was free! Ice machines were not on every floor, but every other. We're only there one night
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
My home A/C went out for two days. the stay was almost as nice as home. Quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2014
Clean room! Room was just as expected on website! Great location for Wimberley, Canyon Lake, and Gruene.
2 out of 5
by A verified traveler from Texas

Some good, some bad

Posted Jul 7, 2014
Pros: The efforts made by the front desk to put all of our extended family together in rooms close by.
Cons: The housekeeping!!! Towels were taken but not replaced. My 85 year old parents had to clean their own room after numerous calls went unanswered.
Location: A little tricky to get in and our of.
This hotel was chosen for the out of town guests of a wedding, partially because its location was close to the venue. Other than being close to the venue, its location was so-so, north of town and a little bit tricky to get in and out of. To start--high praise for the hotel desk staff. We had called to see if we could arrange to have all the extended family rooms close together in the hotel, and they came through beautifully. All of our rooms were next door or across the hall from each other. We so appreciated that!! Apart from that, the room was pretty standard--two queen beds (comfortable), flat screen TV, etc. and we always appreciate when there is a mini refrigerator and microwave in the room. Same for the rest of the hotel, standard free breakfast in the morning (waffle machine, scrambled eggs, various breads) and a small indoor pool with hot tub. The big disappointment came in housekeeping. When our rooms were cleaned all the used towels were taken, but not replaced! And the small bottles of shampoo, etc. were not replenished. This happened in every room of our family. We had to call downstairs to the desk, then go down and pick up the towels, etc. which should have been part of normal housekeeping. In my parents' case (both 85 years old)--their room was never cleaned. After multiple calls downstairs--my 85 year old mother made up the beds, and cleaned the room/bathroom. That was unacceptable. I don't believe I would choose to stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping and Schlitterbahn!

Posted Jun 19, 2014
We really enjoyed our stay, but the staff wasn't really friendly and the continental breakfast was a total joke. Other than that, we would stay there again because it was really affordable, clean, and close to everything!
4 out of 5
Recommended
for Everyone
by sheryl from texas

Luke at front desk was great he was always nice

Posted May 25, 2014
Pros: Location and pet friendly
Cons: Better breakfast
Location: Family
We have stayed there on several occasion because they are pet friendly and it is great for the price and Luke at the front desk made our stay very nice ... We will stay again .
5 out of 5
Recommended
by john from Bedford

Posted May 14, 2014 on Hotels.com
was nice needs a better breakfast