Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
80% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Families
by florian from poindimié

rapport qualité/prix déplorable...

Posted Apr 22, 2015 on Hotels
nous sommes des habitues car les prix sont attractifs même si l'hôtel est vieillot mais là les tarifs ont pris 60% dans les dents. donc au vu de l'état de l'hôtel c'est désormais du vol!!
2 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

hotel as expected for cost, effectively no wifi

Posted Apr 14, 2015 on Wotif
Pros: reasonable cost
Cons: the internet connection is appalling. available reception and rooms but so slow its impossible to use. 20 minutes to load one page, often no access
Location: on anse vata beach, very good location. 5 minutes walk from multiple restaurants in bai des citrons
no real problems, adequate service, did not use restaurant. hotel smells musty and is age-stained. wifi internet is advertised as available in the lobby but can also connect from the room. however once connected it is useless. it is so slow as to be effectively nonexistent. 2-3 am is the only time it is possible staff ok but not particularly friendly.
Comment from Hotel Management
Apr 29, 2015 by FM, Hotel Management
Dear Cathy, First of all we wanted to thank you so much for taking the time to share a so positive review. Le Surf Hotel Noumea offers effectively an amazing location between Noumea’s two main beaches : l’Anse Vata and La Baie des Citrons (Lemon Bay). Opened in 1983, it is one of the oldest properties of the city, offering as you mentioned an old-fashioned colonial style and budget accommodation.
2 out of 5
Recommended
for Couples
by A verified traveler

etat vieillissant

Posted Apr 4, 2015 on Hotels
Une nuit après un bon apero au bar
2 out of 5
Recommended
for Couples
by A verified traveler

décus

Posted Mar 29, 2015 on Hotels
chambre avec vue sur lagon à + de 14 000 fcp, heureusement payé la moitié (promo) car en temps normal rapport qualité/prix nul ! douche fendue (propreté douteuse, résultat pas de bain), lavabo fendu, rideau décousu, toile d'araignée derrière meuble, séparation en bois cassé, batis en bois cassé, abat jour taché.
Comment from Hotel Management
Jun 6, 2015 by FM, Hotel Management
Merci beaucoup pour votre avoir pris le temps de nous faire un retour sur votre récent séjour dans notre hôtel. Vos commentaires sont très précieux pour nous, et nous permettent d'améliorer service et son suivi au quotidien. Pour nous, toutes les évaluations sont utiles, et nous nous excusons sincèrement si votre récent séjour ne correspondait à vos attentes en termes d'expérience, néanmoins l'Hôtel Le Surf, est l’un des hôtels les plus anciens de la ville, et offre un confort simple allié à une décoration coloniale au charme désuet. Sa tarification est parmi les moins élevées de celles proposées sur Nouméa.
5 out of 5
Recommended
for Couples
by Pierre from FREJUS

LA VRAIE DETENTE

Posted Mar 21, 2015 on Hotels
Excellent accueil, la 1ère impression du sourire chaleureux est la meilleure carte de visite avec l'image du souvenir que l'on rapporte avec nous et l'envi de revenir. Les prix justifiés. Simplicité et facilité dans les contacts, de quoi nous mettre à l'aise dans une position confortable et agréable. Remerciements pour le respect, la politesse et l'amabilité du personnel ****
Comment from Hotel Management
Jun 6, 2015 by FM, Hotel Management
Cher Pierre, Merci d 'avoir pris le temps de laisser un commentaire. Toute l'équipe du Surf hôtel se tient à votre disposition et nous sommes ravie de savoir que notre accueil vous a plu. En espérant vous revoir prochainement,
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Noumea stay

Posted Mar 20, 2015
Pros: Price, views
Cons: Reception, got locked out in patio 2. Internet Wifi iffy.
Location: Aquarium, museums, snorkelling, market, cuttural center. Cheers
Excellent view, good price. Internet variable and took me 4 hrs to book a flight arrangement once. Some staff don't speak einglish and not very good. Good for value. Clean. Need American Flag put up . All good. Cheers Jon
Comment from Hotel Management
Apr 1, 2015 by FM, Hotel Management
Dear Jon, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if your recent stay did not match your expectation in terms of experience. We take good notes about your comments, and we assure you that all necessary actions will be taken immediately to correct the weaknesses you mentioned. With much appreciation,
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 19, 2015 on Hotels
Comment from Hotel Management
Jun 6, 2015 by FM, Hotel Management
Merci d 'avoir pris le temps de laisser un commentaire. Toute l'équipe du Surf hôtel se tient à votre disposition et nous sommes ravie de savoir que notre accueil vous a plu.
3 out of 5
Recommended
for Couples
by A verified traveler

bof bof

Posted Mar 19, 2015 on Hotels
Hotel vieux qui meriterait d'étre raffraichi Assez loin des commodités mais a 2 pas de la plage et des taxis boat Restaurant, petits dej et "brunch" de cantine et hors de prix
Comment from Hotel Management
Jun 6, 2015 by FM, Hotel Management
Merci beaucoup pour votre avoir pris le temps de nous faire un retour sur votre récent séjour dans notre hôtel. Vos commentaires sont très précieux pour nous, et nous permettent d'améliorer service et son suivi au quotidien. Cordialement
2 out of 5
Recommended
for Couples
by Laurent

This traveler left a rating score only Posted Mar 17, 2015 on Hotels
2 out of 5
by A verified traveler from NZ

Le Surf

Posted Mar 16, 2015
The hotel is very old and wifi never work. The excuse is always many people use it even though I didn't see many people and no matter how many people it should work. The staff is friendly and nice. If you just want to stay near beach with budget money then it is fine to stay there
Comment from Hotel Management
Apr 1, 2015 by FM, Hotel Management
Dear Rosa, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if your recent stay did not match your expectation in terms of experience. However Le Surf Hotel Noumea offers an amazing location between Noumea’s two main beaches: l’Anse Vata and La Baie des Citrons (Lemon Bay). Opened in 1983, it is one of the oldest properties of the city, offering an old-fashioned colonial charming and budget accommodation. We take good notes about your comments, and we assure you that all necessary actions will be taken immediately to correct the weaknesses you mentioned. With much appreciation