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Reviews of Comfort Inn New Glasgow

2.5 out of 5
Comfort Inn New Glasgow
740 Westville Rd, New Glasgow, NS

Reviews

8.0

Very Good

Rating 10 - Excellent. 139 out of 357 reviews" "
Rating 8 - Good. 122 out of 357 reviews" "
Rating 6 - Okay. 62 out of 357 reviews" "
Rating 4 - Poor. 25 out of 357 reviews" "
Rating 2 - Terrible. 9 out of 357 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

jeannette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay there comfort inn
Stayed 1 night in Mar 2024

8/10 Good

Darlene

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for staying with us

2/10 Terrible

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Geoffrey, Stephenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on Jan 4, 2024
Thank you!!

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2023

6/10 Okay

MacKenzie

Traveled with partner
The room smelled like urine whenever we first arrived, and underneath the beds, we found a used ear plug as well as other pieces of garbage. In my opinion, it was overpriced for the quality that we experienced.
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice economical place to stay. The rooms with double beds are a little small for more than 2. The breakfast was very nice.
Stayed 2 nights in Dec 2023
Response from Tracy on Jan 4, 2024
Thank you!

2/10 Terrible

Michelle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent stay.
Convenient location. The room was clean and tidy. But there was an odd smell, maybe from the heater. The only other complaint would be the bed, there were 2 beds and mine was hard has a rock, the other one was a little better.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Laurie

Stayed 3 nights in Nov 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Pictou Wellness Center
Stayed 2 nights in Nov 2023

8/10 Good

basil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
The hotel was very nice, clean, friendly staff, comfortable bed and very good shower. The things I always look for in a hotel. The included breakfast was very nice and prepared you for the day. Good variety of food.
Stayed 1 night in Nov 2023

6/10 Okay

Nichole

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bugs in unit. Olga at front desk was pretty rude regarding our credit card on file & even after filling out the appropriate form she still wanted the whole number on file.
Stayed 1 night in Nov 2023

10/10 Excellent

Trudy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
easy to find
Stayed 2 nights in Oct 2023

10/10 Excellent

Carolyn, Abbotsford,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with how clean the unit was. There was a fresh clean smell. The heating system was very responsive and a chilly room warmed up immediately. I would definitely recommend this to my friends.
Stayed 1 night in Oct 2023

8/10 Good

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Traveled with partner
We loved our stay in New Glasgow. The staff were friendly and helpful. The rooms were clean and beds comfy. It was very hectic trying to get breakfast with so few places to sit and eat. People were also smoking cigarettes and weed in rooms or halls or outside the side door and the smell was apparent upstairs in the halls. We would come back!
Stayed 3 nights in Sep 2023
Response from Tracy Farrell FOM on Sep 20, 2023
Deborah, I am so sorry for the smell of cigarette and weed smoke. We ask people to walk away from the building so it doesn't come inside. But sometimes people don't listen or follow the rules. I am happy to hear you will come back again. Thank you so much.

6/10 Okay

Lorinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price was a little high for location and hotel
Stayed 2 nights in Aug 2023
Response from Tracy Farrell FOM on Sep 14, 2023
Thank you for staying with us. We hope to see you again.

6/10 Okay

Christine

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Tracy Farrell FOM on Sep 14, 2023
Thank you for staying with us!!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sub par experience at prenium rate
There was no elevator to bring up our bags, had to drag them upstairs and I have arthritis. The downstairs hallways had smell and so did the air coming out of the AC unit so we were pretty hot. I was excited to take a bath in what looked like a great tub but it had hair all in it. The beds weren't very comfortable and the food in the tiny eatery was not good. The positives were the front desk staff was friendly and there were lots of towels available. I am usually not so picky but we paid a premium rate for a hotel that should be economy.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you!

6/10 Okay

Garry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very hard but overall everything was ok
Stayed 2 nights in Aug 2023

10/10 Excellent

Henry

Stayed 1 night in Sep 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you!!

6/10 Okay

Tejal

Traveled with family and small children
Liked: Staff & service
There was this weird smell that was all around in the rooms and hall ways. There was no ventilation whatsoever.
Stayed 1 night in Aug 2023
Response from Tracy Farrell on Sep 5, 2023
I will pass along your comments to our housekeeping department to address the issue. I apologize for the odor.

8/10 Good

Harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located.
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon, Eden

Stayed 1 night in Aug 2023

10/10 Excellent

Ron

Stayed 1 night in Aug 2023

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities
I was really disappointed that the breakfast area only had three tables for everyone in the hotel. There was a large sofa in the area and it could have been taken out and three more tables could have been opened up. There was also a waisted area by the front desk that held a large water jug that could have had three chairs as well. The breakfast area is just too small to cover the number of guest. People were taking food to their room. Very inconvenient. Over the week I spent over $1,400.00 in accommodations at your hotel. It doesn’t seem like there is any thought to the breakfast logistics.
Stayed 4 nights in Aug 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you for your comments. The breakfast area expansion is in the works with renovations.

4/10 Poor

Blake

Stayed 1 night in Aug 2023

8/10 Good

Sheldon

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you!

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, staff & service
Wifi and cell service was poor/nonexistent in the room. It’s a busy hotel so it was longer lineups for breakfast and the pool was full all the time. Not very peaceful but close to the highway.
Stayed 1 night in Jul 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thanks. Overall fine.
Stayed 1 night in Aug 2023

6/10 Okay

Noelle

Traveled with partner
Disliked: Property conditions & facilities
Propery is under renovations. Rooms are average but buildings are in need of repair and upgrades. Seems like a rough place so far.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt right at home. Loved staying here.
Stayed 2 nights in Aug 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you so much!!

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Stephanie L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Stephanie, St. Albert

Traveled with family
Liked: Cleanliness, staff & service
Tracy checked us in and she was super friendly and helpful! The breakfast was modest but covered the basics and was good. The room was very small - only double beds - was a little small for 4 people of average size.
Stayed 1 night in Aug 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you for your comments.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tracy Farrell on Sep 5, 2023
Thank you so much!!

4/10 Poor

Raya

Disliked: Cleanliness, property conditions & facilities
Such a let down- Our room smelled strongly of BO, and we needed to air it out before sleeping. Found alot of rocks in the carpet when we arrived that our child kept finding. For the price we paid for a summer getaway, this location is a disappointment, rooms need upgrading. Their wasnt a cook for the 2 days we were there, so the maid was doing both jobs. she was overwhelmed and no other staff member was assisting her. So she was running around from rooms and back to the kitchen, very unclear if hand washing occurred as she was in the kitchen and right to the oven for the food.
Stayed 2 nights in Jul 2023

8/10 Good

Vida

Stayed 1 night in Jul 2023

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not wheelchair accessible
I use a wheelchair, there are no automatic doors, so it was hard to get into the hotel and my room. There was a tube that I could not climb into and the toilet was so low I could not pull myself up. Had to go and buy a toilet raiser seat. The staff are all very friendly, but not accessible. I also found three bugs the first day, so that put me off. The air-conditioner upstairs rattled in my room. Was there for three days.
Stayed 3 nights in Jul 2023

2/10 Terrible

Tyler

Stayed 2 nights in Jul 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, organized and hot breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Cathane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bit expensive but otherwise quite nice
Stayed 1 night in Jul 2023

10/10 Excellent

Jo-Anne

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room price.
Stayed 1 night in Jul 2023