Lobby
Check availability

Reviews of Best Western Executive Hotel Of New Haven - West Haven

2.5 out of 5
Best Western Executive Hotel Of New Haven - West Haven
490 Saw Mill Rd, West Haven, CT

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1003 reviews" "
Rating 8 - Good. 280 out of 1003 reviews" "
Rating 6 - Okay. 172 out of 1003 reviews" "
Rating 4 - Poor. 98 out of 1003 reviews" "
Rating 2 - Terrible. 88 out of 1003 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Tianna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, the rooms were cleaned daily.
Stayed 2 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay but the walls are too thin, you can hear if having loud sex. Smells like Marijuana in the elevator. Parking can be hard to find it’s not a big parking area. You get what you pay for, it’s an ok place to stay if for a quick stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is a little dated but overall very clean. Parking was an issue.
Stayed 1 night in Apr 2024

4/10 Poor

Lejla

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Angal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 1 night in Apr 2024

2/10 Terrible

Lawrence

Liked: Cleanliness, property conditions & facilities
Early check in did not occur smoothly
Stayed 1 night in Apr 2024

10/10 Excellent

Prashanth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Ok
Stayed 4 nights in Jan 2024

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To write a nice review about your experience, you could say something like:"I had a fantastic experience at this hotel. The staff, especially the cleaning lady, went above and beyond to make sure I had a memorable stay. I accidentally left my Apple Watch in the room, but thanks to her honesty and kindness, I was reunited with it. I truly appreciate their outstanding service and attention to detail.
Stayed 1 night in Apr 2024

4/10 Poor

De-Maurier

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
You hear traffic all night. Floor in room wasn't vacuumed. Tub looks like paint is chipped
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with a walk to several options from food to shopping
Stayed 1 night in Mar 2024
Response from AO on Apr 4, 2024
Thank you for staying With us.

6/10 Okay

Aguirre

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was cold. An only one elevator worked.
Stayed 8 nights in Mar 2024

6/10 Okay

Aguirre

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from AO on Apr 4, 2024
Thank you for staying With us.

8/10 Good

brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. Staff was friendly. The noise from the interstate was so loud all night, even with every fan (bath fan, hvac unit on full speed, personal fan). I imagine the rooms facing the other side towards town are significantly quieter. Try to book an even number room which should put you on the quieter side of the hall.
Stayed 1 night in Mar 2024

8/10 Good

Carmen

Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from AO on Apr 4, 2024
Thank you for staying With us.

6/10 Okay

Valia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool is cold. It disappointed me a lot, I chose this hotel because of the warm pool
Stayed 5 nights in Mar 2024

10/10 Excellent

Jeniffer

Stayed 2 nights in Mar 2024

6/10 Okay

Sheryl, Wauwatosa

Traveled with group
Liked: Cleanliness, staff & service
The electrical plugs were all loose and wouldn't hold our charging blocks or any other plug in, so there were only 2 usable outlets on the desk. The water temp of the shower was crazy to adjust, with the lever all the way to hot the water was luke warm. Friends we were traveling with figured out the lever had to be almost off. Annoying Room was a nice size and the bed was comfortable 1 mat in the fitness center looked like it had been chewed up
Stayed 2 nights in Mar 2024
Response from Kristine on Mar 26, 2024
We apologize for the inconvenience. We will address these issues with our maintenance department.

10/10 Excellent

Glav

Business traveler
Liked: Amenities, property conditions & facilities
It does the job staff is great
Stayed 3 nights in Mar 2024
Response from Kristine T. on Mar 26, 2024
Thank you for your review.

10/10 Excellent

Lokesh

Liked: Cleanliness, property conditions & facilities
It was pretty quite and clean
Stayed 1 night in Mar 2024
Response from Kristine on Mar 26, 2024
Thank you for the review. We hope you enjoyed your stay with us.

8/10 Good

Lauren

Stayed 1 night in Mar 2024

6/10 Okay

Kurt

Disliked: Property conditions & facilities
They need to do some upgrade
Stayed 1 night in Mar 2024
Response from Kristine on Mar 26, 2024
We apologize for the inconvenience.

8/10 Good

Ana

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The help provided for check-in was great; however, the pool did not look appealing (dirty). The elevator was poor. The breakfast options were great! Overall, I would give this hotel a 4-star review.
Stayed 1 night in Mar 2024
Response from Kristine T. on Mar 20, 2024
We apologize for the inconvenience.

4/10 Poor

virginia, New Haven

Traveled with family
Disliked: Amenities
Was denied clean towels
Stayed 1 night in Mar 2024
Response from Kristine on Mar 26, 2024
We apologize for the inconvenience.

10/10 Excellent

ADARSH, campbell

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique
Stayed 1 night in Mar 2024
Response from Kristine T. on Mar 26, 2024
Thanks for the rating.

2/10 Terrible

Cornelius

Disliked: Cleanliness, staff & service, property conditions & facilities
Never will stay there
Stayed 1 night in Mar 2024
Response from Kristine T. on Mar 26, 2024
We apologize for the inconvenience.

10/10 Excellent

Mustafa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good property
Stayed 1 night in Mar 2024
Response from Kristine T. on Mar 20, 2024
Thank you…We hope you enjoyed your stay with us!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristine T. on Mar 20, 2024
Thank you for the rating.

4/10 Poor

Jonathan

Traveled with partner
Disliked: Cleanliness, amenities
The bed sheet didn't fit one of the beds we where in a room with two queens also there was noise all night it also took them about a hour to bring more towels to the pool area i wasn't the only one waiting people there befor me waiting for towels
Stayed 1 night in Mar 2024
Response from Kristine on Mar 26, 2024
We apologize for the inconvenience. We will address this matter with the staff.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at the BW, which has the same initials as my dad. 😉
Stayed 2 nights in Feb 2024
Response from Kristine T. on Mar 20, 2024
Thank you!! We hope you enjoyed your stay with us.

10/10 Excellent

Sergio

Business traveler
Liked: Cleanliness, amenities
Good
Stayed 1 night in Feb 2024
Response from Kristine on Feb 28, 2024
Thank you!

6/10 Okay

monika

Traveled with family
Disliked: Amenities, property conditions & facilities
I seriously doubt the hotel was full, but we were put in a room next to the elevator, so we got to listen to it rumble up and down all night. Pool was also out of commission for some reason.
Stayed 1 night in Feb 2024
Response from Kristine on Feb 28, 2024
We apologize for the inconvenience.

10/10 Excellent

Limary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristine on Feb 28, 2024
Thank you for the rating.

10/10 Excellent

Holly

Business traveler, Traveled with partner
Everything was Great
Stayed 1 night in Feb 2024
Response from Kristine on Feb 28, 2024
Thank you for the rating.

8/10 Good

Ramonita

Disliked: Property conditions & facilities
Pool heater broken water cold Bathroom drainage issue
Stayed 1 night in Feb 2024
Response from Kristine on Feb 28, 2024
We apologize for the inconvenience.

2/10 Terrible

vignesh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The breakfast was terrible
Stayed 1 night in Feb 2024
Response from Kristine on Feb 25, 2024
We apologize for the inconvenience.

2/10 Terrible

Angie

Stayed 1 night in Feb 2024
Response from Kristine on Feb 22, 2024
We apologize for the inconvenience.

6/10 Okay

Jessica

Affordable but Average hotel. Stayed twice in one week two different stays and both rooms had barely Luke warm water in the showers. The indoor pool was freezing cold as well. The free breakfast is mediocre at best.
Stayed 1 night in Feb 2024
Response from Kristine on Feb 16, 2024
We apologize for the inconvenience that you experienced during your stay with us. Thank you for the feedback.

8/10 Good

Glav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant as usual but neighbors was obviously smoking in bathroom
Stayed 3 nights in Feb 2024
Response from Kristine T. on Feb 16, 2024
We apologize for the inconvenience.

10/10 Excellent

Nathan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice hotel! Was just hard to get to
Stayed 1 night in Feb 2024
Response from Kristine T. on Feb 16, 2024
We apologize for the inconvenience when you were trying to reach the hotel.

4/10 Poor

Woo Min

Business traveler
Disliked: Staff & service, property conditions & facilities
The swimming pool cloesd. I selected this hotel for indoor swimming pool, but closed. Gym was dirty, and no maintenance,,, I strongly asking compensation refund against closed swimming pool...
Stayed 1 night in Jan 2024
Response from Kristine on Feb 28, 2024
We apologize for the inconvenience.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kristine T. on Feb 16, 2024
Thank you for the rating!

8/10 Good

Kristin

Liked: Cleanliness, staff & service
T
Stayed 1 night in Feb 2024
Response from Kristine on Feb 16, 2024
Thank you!

8/10 Good

Glav

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was great for the price
Stayed 2 nights in Feb 2024
Response from Kristine on Feb 16, 2024
Thank you!

6/10 Okay

GERRY

Stayed 2 nights in Feb 2024
Response from Kristine on Mar 26, 2024
We apologize for the inconvenience.

8/10 Good

Raina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a quick stay 😁
Stayed 1 night in Feb 2024
Response from Kristine T. on Feb 16, 2024
Thank you!

8/10 Good

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was much bigger and better than expected! Only con was that the pool was not open the entire stay.
Stayed 3 nights in Jan 2024
Response from Kristine on Feb 16, 2024
We apologize for the inconvenience.

8/10 Good

Fenique

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kristine on Feb 16, 2024
Thank you for the rating.

6/10 Okay

Tiffany, Norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
I like how convenient the property was to the stores. The room I was in was decent but I had the nosiest neighbors and children running up and down the hallway. I’m surprised no one had came upstairs to say something. I was only on the second floor.
Stayed 1 night in Jan 2024
Response from Kristine on Feb 25, 2024
We apologize for the inconvenience.