Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from C
Needs a little TLC....Posted Aug 16, 2014
Staff was extremely friendly but the room up keeping needs a little tlc. Very disappointed with the cleanliness of the bathroom dirty towels that seemed to be rolled up as if it was just replaced and the chairs could use a steam cleaning. They were filthy.
for Personal Eventby A verified traveler
Posted Jun 30, 2014 on Hotels.com
Staff was friendly and very helpful.
for Everyoneby A verified traveler from Puerto Rico
Nice hotel, good location.Posted Jun 19, 2014
I went with my family to attend the graduation of my nephew. The hotel is in a good location and is generally clean, but the room furniture is very dated and broken. The hall rugs where dirty needs more TLC. The bathroom, and the bed sheets where very clean and the personal very nice and diligent. I would recommend it for a short time stay!
for Personal Eventby A verified traveler
A bit disappointedPosted Jun 12, 2014 on Hotels.com
I will stay there again, but... we were there for a 2 night stay while my daughter was at QU orientation. After a long day (driving, etc.), I went to make up the pull out sofa and could not find any sheets in the room. I called the front desk/no answer..walked down to front desk (10:45pm) and was told by the attendant at the front desk, that he would have sheets sent to my room in 15 minutes..40 minutes later, the attendant himself arrived with the sheets (after his shift). Same thing happened 2nd night of our stay..this time, no one answered my calls (requesting sheets) at front desk.
Recommendedby A verified traveler
Posted Apr 30, 2014 on Hotels.com
for Everyoneby shawn from new york
great place to relaxPosted Mar 30, 2014
we found the hotel and staff to be very kind and helpful, we were there for ncaa final four womens hockey tourn. we were not from familiar with the area staff was very helpful with are needs. rooms were clean and comfortable . would highly recommend this place to stay when in the area. very close to a lot of restaurants and the collage.
by Alan from Rochester, NY
Functional, but costlyPosted Mar 24, 2014
Pros: Location, it was close to where we needed to be.
Cons: The rooms should be updated, they are fairly old.
We booked a room with a king sized bed. On checkin, we were given a room with two queen size beds. They were not able to find a king sized bed for us. This hotel is OK, but it seems a bit old. The rate is high but probably matches others in the area. However I have stayed in MUCH nicer, newer hotels in other locations, and paid a lot less.
by A verified traveler
A bit wornPosted Feb 23, 2014
Staff very pleasant; corridors a bit worn; pool out of order due to low chlorine. Diner staff extra friendly but diner itself is dark and needs some Febreze.
for Everyoneby Kathy from Boston, MA
Convenient for visiting friends in HamdenPosted Jan 21, 2014
The front desk staff were very friendly and helpful. They provided toothbrushes to those in my group that forgot them. It's not a luxury hotel by any means, but perfectly pleasant.
for Everyoneby Sonia from D.C.
Thanksgiving at ClarionPosted Dec 1, 2013
Arrived on Thanksgiving after long drive from DC Ophelia was super friendly and accommodating. Unfortunately our bathroom was not clean (hair) and no staff to clean it (obviously, it was Thanksgiving). Also, we had two adults and a child and needed a room with two beds, but all these room options were sold out that night. Everything else seemed clean and the beds were comfortable. I think it is time to do some detailing on this hotel: change the white curtains (obviously dirty); clean the walls (some man-made stains), smooth down the wall paper, make sure the door to the balcony is sealed properly especially for cold nights. I stayed at Clarion Hamden once before, and I would stay there again. But, I would like to see more care to the rooms.