Ratings based on 1,428 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
85% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
My overall stay was good. The room was large and clean and the service was good. It is very close to the French Quarter so if you want to go out for drinks or dinner it is only a 5min. walk away.
3 out of 5
by A verified travelerfrom Kansas City, MO

Too little, too often

Posted May 22, 2015
Pros: The staff was great.
Cons: Because of the recent remodeling, the flaws lie in the design of the rooms. Style is the concept this hotel is promoting, not comfort.
The AC by Marriott Bourbon/French Quarter is newly remodeled. That being said, style seems to have been substituted for comfort. The hotel has a great staff, and our check in was smooth. Because of sewage maintenance, the hotel has pumped in some heavy, thick air freshener into the lobby and elevator (there only being one very slow elevator from the lobby to the rooms). The rooms were designed for appearance and not overly concerned with promoting a refuge (examples - no tubs, only showers, dim, unappealing lighting) The hotel is located off the main drag, which isn't a problem, but the restaurants and attractions require a walk through a few "questionable" blocks, with little lighting for reassurance.
Comment from Hotel Management
May 23, 2015 by General Manager, Hotel Management
We appreciate your feedback and apologize that your overall experience did not meet your expectations. Your concerns regarding the look of our rooms have been shared with our Management team and we are redoubling our efforts to correct these issues going forward. We take comments like yours to heart to help us continuously improve our facilities. However, I am glad my front desk associates were able to provide you with an early check-in and that my entire team went above and beyond with their great service. We sincerely hope to have another chance to welcome you back the next time that you are in New Orleans. All the best, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
The location was fine, close enough to the CBD and other hotels/restaurants/bars for professional activities, although a little too close to Bourbon street, AKA the most annoying place in the world. The room was fine. The gym and laundry machines were a nice touch.
Comment from Hotel Management
May 18, 2015 by Hotel Manager, Hotel Management
Thank you for staying at our new, European inspired AC Hotel New Orleans Bourbon with very modern and upscale features. We are happy that we met all of your expectations with our accommodation, many amenities and facilities we have to offer. We appreciate you pointing out our close proximity to Bourbon Street, restaurants and other outlets. We hope to see you again the next time that you are in New Orleans! All the best, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tampa Florida

Exceeded expectations. Hotel staff warm welcome!

Posted May 15, 2015
Pros: The hotel staff
Cons: Exterior room noise. Inform guest upon checking in. Doors Just heard it during am. The lounge chairs more comfy. Tables level.they wobble.
Location: All French market ,bourbon,canal,
I stayed at 3 hotels while staying in New Orleans,I have to say AC hotel Marriott went above and beyond of my stay. Upon checking in the front desk ,they recognized my birthday with a gift of bottle of wine and appetizer at the lounge. The rooms are very modern ,shower is great with spray and rain head. Although room does not have sitting area. Has a small desk with free wifi. The flat screen tv is ample size and offers Netflix,pandora and other apps on TV if you have accounts. Beds and linen very comfortable. Room has a safe as well. If your staying as a couple the closet space may be challenging. Elevators are ample no wait. Breakfast in the morning is minimal but nice. The room has a small refrigerator with two waters. I did unplug refrigerator at night because of the compressor noise. Hallway noise can be heard ,door closing noise is heard but typical to most hotels. Hotel is close to bourbon but away from the noise. Parking a car is costly ,but did not use garage. The street car is literally right in front of hotel. I would definitely stay here again.
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
We appreciate you taking the time to write a review about your recent stay at our beautiful new, European inspired AC Hotel. It was a pleasure to read that we were able to make your stay a pleasant one with our comfortable facilities and helpful staff. We are glad that you liked our special touches for the great occasion. We will be waiting to welcome you back on your next visit to New Orleans. All the best, Hotel Manager
1 out of 5
by A verified travelerfrom Chicago

Worst experience ever

Posted May 15, 2015
No service of any kind, mysteries charges that no one had an explanation for, awful view, and false promises by staff.
Comment from Hotel Management
May 18, 2015 by General Manager, Hotel Management
We appreciate your honest feedback regarding your stay at the new, European inspired AC Hotel New Orleans Bourbon. Please accept my sincerest apologies on behalf of my entire team for the poor customer service and for all the inconveniences that you mentioned in the review. We are sorry that it created such a bad impression of our hotel. We clearly missed the mark and want you to know that this is not the standard service at the AC Hotel New Orleans. Be assured that we will reinforce our training to ensure that such incidents are not repeated. We truly value all of our guests and want them to feel that we care about them. We will take your comments seriously and take the necessary action so we can improve the overall guest’s experience. Kindly consider this an isolated incident, and we ask you to allow us another opportunity to be of service to you on your next visit to New Orleans. I would like an opportunity to discuss this further, so that I can do my best to make things right and make it up to you. All the best, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bethesda MD

AC Marriott in New Orleans

Posted May 11, 2015
The location was great easy access to every where. The hotel itself is small, neat and very convenient. The rooms are modern style with energy efficient accent which makes it even better. I would go back there anytime if I needed.
Comment from Hotel Management
May 12, 2015 by General Manager, Hotel Management
Thank you for your wonderful feedback and five star rating. We are pleased to know that you found our location to be perfect for your needs. We are also very excited that we got it right by providing you with clean, comfortable rooms and wonderful facilities. We will be waiting to welcome you back again the next time you visit New Orleans. All the best, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Modern cool in decadent NOLA

Posted May 9, 2015
It was nice to have this modern cool chic hotel away from the crazy crowds and attractions of NOLA. Rooms are new and gorgeous. Very quiet. Bathroom was clean and shower was wonderful! Beds are comfy and luxurious. When all of NOLA is so decadent it's nice to come back to simple chic modernity!
Comment from Hotel Management
May 11, 2015 by General Manager, Hotel Management
Thank you for selecting to stay at the new, European inspired AC Hotel in NOLA recently. We are so glad that we could make you feel 'at home' while you were here with our quiet and beautiful accommodation, comfortable beds and modern amenities. We are happy that our location was to your liking and we hope to welcome you back soon for another wonderful stay! All the best, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nola

Comfortable and convenient location

Posted Apr 28, 2015
Friendly and fast service. Easy access to quarters the casino and Faulk Street. Food and bar in hotel. Deco fun and exciting.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Houston

Staying in New Orleans

Posted Apr 28, 2015
Location: Walk down Bourbon street
The location of the AC Hotel was great. Staff was great. The bar great, chicken dish at the bar was great. A couple of downsides, bathroom doors were sliding glass doors that offered no privacy. Small windows at the bottom of room was strange. Beds were ok. I would go back just because of the excellent staff and the excellent location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Nice hotel to stay. Everything was perfect.

Posted Apr 28, 2015
New hotel with everything clean and brand new. Friendly staff. Two minues walk to the French Quarter area. Close to everything. Streetcar stops nearby. Two good coffee stores nearby ( Merchant and PJ). It was such a nice stay for me and my friend. We stayed in a two bed room on the second floor. No natual sunlight in the room tho. Otherwise, I would say it was a very nice experience!