Property amenity
Check availability

Reviews of Crowne Plaza New Orleans French Qtr - Astor

4.5 out of 5
Crowne Plaza New Orleans French Qtr - Astor
739 Canal Street at Bourbon, New Orleans, LA

Reviews

7.2

Good

Rating 10 - Excellent. 900 out of 2557 reviews" "
Rating 8 - Good. 626 out of 2557 reviews" "
Rating 6 - Okay. 404 out of 2557 reviews" "
Rating 4 - Poor. 281 out of 2557 reviews" "
Rating 2 - Terrible. 346 out of 2557 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect and the area was great to walk around. People was so friendly and the Bourbon House Restaurant attached in the lobby was delicious!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

JORGE A

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, not like bad reviews say
Stayed 2 nights in Apr 2024

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is that there was no microwave on the property.
Stayed 2 nights in Apr 2024

8/10 Good

H

Liked: Cleanliness, staff & service
Very convenient
Stayed 2 nights in Apr 2024

6/10 Okay

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The emergency alarm went off two nights in a row in the middle of the night. No explication, no apology.
Stayed 3 nights in Apr 2024

6/10 Okay

Connie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Suites are on Bourbon Street. We were placed on the 3rd floor and the noise was very loud until 2 or 3 am. The offer for remediation was ear plugs. The beds were very uncomfortable. They provided only one room trash can and did not remove any other trash. The elevators broke down one afternoon for hours and stairs were not opened...finally the service elevator was proved. As the days went by the hand towels and washcloths were depleted and never replace in a 5 day stay.
Stayed 5 nights in Apr 2024

2/10 Terrible

JT

Traveled with family
Disliked: Amenities
Sorry I didn’t every want to go back again
Stayed 3 nights in Apr 2024

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few days and staff was very helpful. Beautiful hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of it all.
Stayed 5 nights in Apr 2024

10/10 Excellent

Essam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of lottery in the area
Stayed 1 night in Apr 2024

2/10 Terrible

Timothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My car was damaged and no one paid to fix it.
Stayed 1 night in Mar 2024

10/10 Excellent

wilbert Jr

Traveled with partner
Liked: Property conditions & facilities
Day time manager don’t know how to talk to peoples , she black, other than that everything was good
Stayed 4 nights in Apr 2024

6/10 Okay

Alejandro

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Gary

Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff needs to be more friendly and willing help guests. There is no reason to be rude to guest on check it
Stayed 3 nights in Mar 2024

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was clean but no blankets or real comforter just a couple of thin sheets on the bed. Front desk staff was the worst I’ve ever dealt with! Very unfriendly and unwilling to help solve any issues. Tried to charge me triple for parking because I was on a motorcycle.
Stayed 1 night in Mar 2024

10/10 Excellent

Nickole-Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for us and there are no negatives to report. Location was near everything we needed. Would stay here again and recommend to others.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Loved location
Stayed 3 nights in Apr 2024

4/10 Poor

Tommy, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Snejina, Arlington Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Carmelita D Brown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a girls trip to celebrate my mom’s birthday and the location was perfect! Corner of Bourbon and Canal street. The staff very nice, and room was clean. We will definitely stay here again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Douglas James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the best location! Had a wonderful stay. Staff was friendly and everything was clean! Would definitely stay here again!
Stayed 5 nights in Apr 2024

2/10 Terrible

latrina

Disliked: Cleanliness, staff & service, property conditions & facilities
I was super disappointed that I paid $300 a night to look at a wall. I asked about the view prior to booking, was told that I would either be seeing the bourbon street or the city streets. I saw neither, I asked the lady at the desk what my view was when I checked in and she said im not Sure what rooms have what view.
Stayed 1 night in Apr 2024

10/10 Excellent

fawaaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and staff was really friendly
Stayed 4 nights in Apr 2024

6/10 Okay

Kenneth B

Liked: Property conditions & facilities
Disliked: Staff & service
The space right in front of the hotel is dreadful. The staff inside are not very nice either. apart from that completely nondescript chain hotel. Breakfast was quite good, apparently the restaurant has nothing to do with the hotel!
Stayed 3 nights in Apr 2024

2/10 Terrible

Michele

Traveled with partner
Bell not able to give me my bags for over an hour until we had to go get them ourselves. Teens pulling fire alarms, people running up and down the hallway and security not doing much about it. So on and so on…
Stayed 2 nights in Apr 2024

4/10 Poor

Robyn J

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Had a view of a wall from our room window. Staff was rude.
Stayed 3 nights in Apr 2024

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and beds half cleaned one bed not the other. Booked with four people, only 3 towels delivered daily. Hotel is in dire need of updating. Old and dingy. Only one elevator working causing multiple delays. No refrigerator
Stayed 3 nights in Apr 2024

10/10 Excellent

Saranya

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Shaun

Disliked: Staff & service, amenities, property conditions & facilities
This hotel was not only old but it was also FILTHY! The common areas look as though they haven’t been vacuumed or cleaned in ages. The room was disgusting and smelled. The window leaked and the walls and carpeting were all stained. The bathtub was dirty and fill of mold. The room smelled terrible and one of the two elevators were down.
Stayed 3 nights in Apr 2024

2/10 Terrible

Joe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged more than what they showed.
Stayed 1 night in Apr 2024

2/10 Terrible

Lanae

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was completely dirty Went and got cleaning supply to clean room No clean towels Dirty sheets When asked for clean sheets and towels we were told they didn’t have anyone working doing laundry asked for cups for 3 people she gave me 1 Will never stay here again !!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Latrice, Aurora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the center of everything. Brought up extra towels asked us how the room was and all!
Stayed 1 night in Apr 2024

8/10 Good

Marna

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Edie

Liked: Staff & service, amenities, property conditions & facilities
Great hotel in a great location! Close to food and entertainment!
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen, Peabody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location you can walk to Bourbon Street or Canal St from either side of the hotel. Valet parking was easy and convenient. The room was clean & quiet.
Stayed 4 nights in Apr 2024

10/10 Excellent

Blaise

Would stay there again.
Stayed 2 nights in Apr 2024

8/10 Good

Tamaral

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Room has some questionable carpet. Faucet leaked
Stayed 4 nights in Apr 2024

10/10 Excellent

Bridget Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really great and made everything easy as possible/
Stayed 4 nights in Apr 2024

10/10 Excellent

Marquis Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean.
Stayed 3 nights in Apr 2024

4/10 Poor

Eric

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is located in a great location for walking to most of the major attractions. The property itself was not clean. Our room had several items that did not work.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing the staff were friendly and everything was 5/5 on service, cleanliness, comfortable.
Stayed 4 nights in Apr 2024

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated, old, horrible views from room, unfriendly staff. Overpriced and description and photos of the facility are misleading.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bernice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was close to all amenities.
Stayed 3 nights in Apr 2024

6/10 Okay

SHERENE, Trenton

Liked: Cleanliness
Disliked: Staff & service
Although the property was clean, it was on the older side but it was priced right for my stay. However, I was annoyed that my charger was taken from my room.
Stayed 5 nights in Mar 2024

4/10 Poor

Jeremy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is outdated, dark and in need of a deep clean. The staff is aloof and more interested in who was leaving early than in checking me out. Recognizing this hotel is RIGHT on Bourbon, the hotel has seen it’s fair share of late night drunk debauchery - it just hasn’t cleaned up after it! The elevator perpetually smelled of beer and body odor and there was unidentifiable hairy debris on the floor. I tried using the “business center” and the computers didn’t work. Overall a pretty miserable experience!
Stayed 3 nights in Apr 2024

6/10 Okay

Tarice

Traveled with partner
Disliked: Staff & service
The room was dusty. The remote control looked as if it had never been wiped down and the surfaces were dusty too. The staff was not engaging at all. When you enter the building no one greets you or says good morning or good night or even asks you if you need anything or how your stay is going. And twice housekeeping barged into my room. They open the door as they’re knocking. They dont wait for a response.
Stayed 4 nights in Mar 2024

10/10 Excellent

Matthew, Park Ridge

Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. The rooms were clean and the staff was more than friendly. 5stars. Would stay agin for sure!
Stayed 2 nights in Apr 2024