Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2014
Pros: kitchen
Cons: hotel check in was slow
Check in was very slow...We travled with 3 other couples and they all completed their cehck in before we did
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

Overall a nice place to stay.

Posted Sep 7, 2014
Great location to access both the French quarter and the college campuses. Pool was smaller than the pictures looked. But otherwise really nice.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Overall everything was nice.The sundeck was not opened nor was the balcony ,and the parking price at the hotel was ridiculous!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, ON

Pleasing

Posted Aug 15, 2014
Pros: Location
Cons: Can't think of a thing, maybe having a bar would be nice for a meeting area.
Location: Location was in the middle of all.
It is not the first time its the second time for me and another couple. Its location is excellent and the transportation is also great except this time they were working on the trolley rails. But definately would recomend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

Honeymoon

Posted Jul 7, 2014
My wife and I stayed here three nights on honeymoon. Everything was great except the air conditioner in the room never really worked right. You had to completely shut the system off for five minutes, then turn it back on to get it to cool the room. And that only lasted a couple hours till you shut it off and reset it again. If you left for an extended amount of time the room would climb back to 80. The hallways were cooler than my room in 95 degree New Orleans heat and humidity.
2 out of 5
by A verified traveler from Rhinebeck NY

Much better out there for the price. Avoid.

Posted Jul 4, 2014
The hotel was an introduction into the timeshare sales experience, under the guise of offering special package deals for various tours.The staff was not attentive to a wifi problem in the room. The staff needed to be reminded now and then to follow up on other requests. Being a family of 4, there were no accommodations for our numbers in that there were no extra shampoos or extra supplies to take into account what was needed for us. If this was the experience that a potential timeshare customer has, I cannot imagine what an actual owner would feel like.
3 out of 5
Recommended
for Families
by A verified traveler from Austin Tx

Reasonable in Garden District

Posted Jun 29, 2014
Pros: Minimal service, slow to respond to requests
Cons: Faster service (esp. Getting your car brought up)
Location: Right on the St. Charles street car line in the Garden District.Easy to get to Audubon Zoo, museums and French Quartee
Reasonable experiance, not much on service- I was told that it was "time share" not a hotel, so there was no housekeeping (beds weren't made, no cleaning, changing towels etc.) The staff were nice, and so was the facility
4 out of 5
Recommended
for Couples
by Shannon from Atlanta

Nice Visit

Posted Jun 27, 2014 on Hotels.com
Haven't stayed in this hotel in years. The upgrades are nice; however, would have preferred not to get pitched on the time share options. If the hotel is a timeshare only, it shouldn't be on hotels.com as an option. Other issue is that the St. Charles Streetcar is being rehabbed so it closed down for service for blocks in both directions from the hotel. The hotel did not know how far the closures went and the RTA's website fails to even mention this, so your transportation options are limited right now.
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Good location in garden district

Posted Jun 25, 2014
It was very clean. I was disappointed that there was no room service. I didn't realize that before booking. Everything else was very nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2014
I went there for my son's Law School Graduation. The weather was horrible-it never stopped raining. My daughter was rushed to the hospital in the middle of the night. Nothing seemed to go right except for the Hotel. The staff was so helpful. I was trying to get cabs to the hospital,back and forth. I was very nervous and by myself. But they were so helpful, they helped me get through it. I can't thank them enough. I will always be grateful to them.