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Reviews of St. Charles Inn

2.5 out of 5
St. Charles Inn
3636 Saint Charles Ave, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this property. The location in the garden district was nice.
Stayed 3 nights in Apr 2024
Response from Ceyda on Apr 22, 2024
Thank you, Sandy for your feedback. We hope to see you again soon.Warm Regards,Ceyda

8/10 Good

Kris

Traveled with partner
Liked: Cleanliness, staff & service
Charming hotel that is right on the St Charles trolley line which makes it easy to get anywhere in central New Orleans. The hotel room was clean- my number one requirement! Bed was comfy. Breakfast was pretty non-descript- all prepackaged stuff . The hotel is an older building and our floor was very slanted, not just a little bit, quite a bit! Hotels owners may want to look into some architectural fixes!
Stayed 1 night in Apr 2024
Response from Ceyda on Apr 16, 2024
Thank you, Kris your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again.Warm Regards,Ceyda

10/10 Excellent

JOHN, Vero Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Garden District with a patio area in front overlooking St Charles. All of the staff were extremely nice!
Stayed 4 nights in Apr 2024
Response from Ceyda on Apr 15, 2024
Thank you, John, for amazing rating and your kind words about our location and the staff.We hope to welcome you back soon.Warm Regards,Ceyda

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very hospitable staff. Nice location. Clean.
Stayed 1 night in Apr 2024
Response from Ceyda on Apr 15, 2024
Thank you, Gabrielle, for your kind words.We cannot wait to welcome you back.Warm Regards,Ceyda

10/10 Excellent

grahame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 4 nights in Apr 2024
Response from Ceyda on Apr 15, 2024
Thank you, Grahame for amazing rating and feedback. We hope to see you back soon.Warm Regards,Ceyda

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and found the Inn very convenient for my needs - friendly and helpful staff, steps from the street car and walkable to many amenities. My room was very quiet at the end of the hall, nice clean bathroom and the bed was super comfy! The only negative I can say was my view -a roof of ductwork and pipes out one window and a wall of the adjacent hotel out the other. A small consolation for the positives of my stay. I am definitely booking here again!
Stayed 2 nights in Apr 2024
Response from Ceyda on Apr 15, 2024
Dear Paula, Thank you for the kind words, and for staying with us while visiting The Big Easy! We are thrilled to hear that you had such a great time. Let me know when you're planning to head back to NOLA for your next visit, I'd love to help finding you the perfect room here at St. Charles Inn, Superior Hotel.Best Regards,Ceyda Esin-Andreani

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location when visiting Tulane. Staff was lovely !
Stayed 4 nights in Apr 2024
Response from Ceyda on Apr 15, 2024
Thank you, Kathryn for amazing rating and kind words about our team.We hope to welcome you back soon.Warm Regards,Ceyda

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I travel the world and would stay here again.
Stayed 2 nights in Apr 2024
Response from Ceyda on Apr 15, 2024
Thank you, Robert for amazing rating and kind words about our team.We hope to welcome you back soon.Warm Regards,Ceyda

8/10 Good

kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay here. Convenient to city and streetcar. Porch on St. Charles is nice. Staff was helpful and friendly.
Stayed 2 nights in Apr 2024
Response from JENNY on Apr 10, 2024
Thank you, Kristin for amazing rating and the kind words. We hope to welcome you back soon.

10/10 Excellent

Karen, Pinole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice breakfast!
Stayed 1 night in Apr 2024
Response from Ceyda on Apr 10, 2024
Thank you, Karen for amazing rating and the kind words. We hope to welcome you back soon.Warm Regards,Ceyda

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ceyda on Apr 10, 2024
Thank you, Nancy for amazing rating. We hope to welcome you back soon.Warm Regards,Ceyda

8/10 Good

morgan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back. Staff amazing. Inside and outside atea to visit and have breakfast. Restaurants close. Street car stop steps from door. Water pressure low but what do you expect from historical hotel.
Stayed 3 nights in Apr 2024
Response from Ceyda on Apr 8, 2024
Thank you, Morgan, for your feedback and kind words about the staff. We cannot wait to welcome you back.Warm Regards,Ceyda

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Street car Transportation very close to hotel
Stayed 2 nights in Apr 2024
Response from Ceyda on Apr 8, 2024
Thank you, Judith, for your feedback. we hope to welcome you back soon.Warm Regards,Ceyda

10/10 Excellent

LaNae, Tacoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Perfect location with the trolley track out front. We could head right downtown but nice and calm and quiet at the hotel. Beautiful neighborhood.There is currently some construction going on which started before 7 am one morning. We would recommend and we would stay there again if we come back!
Stayed 3 nights in Apr 2024
Response from Ceyda on Apr 7, 2024
Thank you, LaNae, for amazing rating and kind words. So sorry about the noise from the construction. We hope to welcome you back soon.Warm Regards,Ceyda

4/10 Poor

Zachery

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Many parts of the room didn’t work. The door didn’t close all the way, the toilet seat wouldn’t stay up, and the AC didn’t cool properly unless it was turned all the way down.
Stayed 4 nights in Apr 2024
Response from Ceyda on Apr 7, 2024
We are so sorry that you did not enjoy your stay with us and all the inconveniences that you faced. Ihope you will give us another chance in the future.Warm Regards,Ceyda

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trolley access! Nice staff and breakfast!
Stayed 4 nights in Apr 2024
Response from Ceyda on Apr 7, 2024
Thank you, Kimberly, for amazing rating and kind words. We hope to welcome you back soon.Warm Regards,Ceyda

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. Comfortable and clean. Great location for us
Stayed 2 nights in Apr 2024
Response from Ceyda on Apr 7, 2024
Thank you, Pam, for amazing rating and kind words. We hope to welcome you back soon.Warm Regards,Ceyda

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service
It was fine
Stayed 4 nights in Mar 2024
Response from Ceyda on Apr 2, 2024
Thank you, Barbara for your feedback. We hope to welcome you back soon.Warm Regards,Ceyda

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to shopping outlets, restaurants and bourbon street. I enjoyed my stay and its is very inexpensive.
Stayed 3 nights in Mar 2024
Response from JENNY on Apr 2, 2024
Thank you, Deidre for your kind words and amazing rating. Hope to welcome you back soon.

10/10 Excellent

Marcia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. clean friendly will definitely stay again
Stayed 2 nights in Mar 2024
Response from Ceyda on Mar 26, 2024
Thank you, Marcia for your kind words and amazing rating. Hope to welcome you back soon. Warm Regards,Ceyda

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A refreshing change from the “box” hotel chains - a place with character that is quiet and convenient and reasonably priced. Some temporary minor inconvenience due to upgrading areas surrounding the property - but looks like it will be done fairly soon.
Stayed 1 night in Mar 2024
Response from Ceyda on Mar 25, 2024
Thank you, Evelyn for your feedback and amazing rating. We hope to see you soon. Warm Regards,Ceyda

10/10 Excellent

janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in New Orleans
Stayed 3 nights in Mar 2024
Response from Ceyda on Mar 22, 2024
Thank you, Janet. We love seeing our most loyal guest. Warm Regards,Ceyda

6/10 Okay

Angelo

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a good stay here but the place felt a bit dated and even though it was smoke free it smelled a bit like smoke to me. Most of the staff were pretty apathetic and not too helpful. I was surprised after reading so many amazing reviews. The beds were comfy and the streetcar right outside was very convenient. All in all, okay.
Stayed 2 nights in Mar 2024
Response from Ceyda on Mar 21, 2024
I'm sorry your experience wasn't the best - we always want our guests to enjoy their time with us. Typically, the feedback we receive is super positive on our entire team.I appreciate your feedback and am so sorry that you were not happy about the service that we provided. Please let me know if you would ever re-consider and I would be happy to chat further. Warm Regards, Ceyda

10/10 Excellent

luann

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The St Charles was a dream from checkin to checkout. Every staff member was helpful and pleasant. Breakfast was just fine and parking was easy and secure. The common areas were most welcoming and the patio was the perfect place to relax for breakfast or after a day of tourist activities. We had very easy access to the trolleys and used them daily. (Easy access to the French quarter and the WW2 museum). The area was super safe with many beautiful old homes and gardens along St Charles blvd. . We loved the St Charles and highly highly recommend it to any visitor to New Orleans.
Stayed 3 nights in Mar 2024
Response from JENNY on Mar 15, 2024
Thank you, Luann. Our team is so appreciative in hearing about your enjoyable experience with us. Thanks again and we hope to see you soon!

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was charming. The staff was extremely helpful. We loved the location. It was everything we were looking for. I highly recommend the St. Charles!
Stayed 2 nights in Mar 2024
Response from Ceyda on Mar 11, 2024
Thank you, Judy for your kind words about the staff. We are thrilled to learn that you enjoyed your stay with us. Hope to welcome you back soon. Warm Regards,Ceyda

8/10 Good

Kathleen

Liked: Amenities
Had a problem with the room the first night They solved it the second night and provided a free meal.
Stayed 2 nights in Mar 2024
Response from Ceyda on Mar 11, 2024
We are truly sorry about your experience with your first room. We appreciate your feedback, and we hope to exceed your expectations the next time. Warm Regards,Ceyda

10/10 Excellent

Meredith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the fourth time I've stayed at this hotel. It never disappoints. The staff are always friendly, the rooms clean and breakfast sufficient. Will look forward to my next stay!
Stayed 2 nights in Mar 2024
Response from Ceyda on Mar 11, 2024
Thank you, Meredith for your kind words. We are thrilled to learn that you enjoyed your stay with us again.Hope to welcome you back soon. Warm Regards,Ceyda

10/10 Excellent

David A

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute little hotel right along the St. Charles streetcar line, which is very handy; we stayed with our dog for four nights and paid a little extra for a "City View," which was worth it, as we had a charming third floor view of the streetcar and dramatic trees on St. Charles. The hotel and room were not new, but are well appointed and very comfortable. The room size was plenty, and it was very convenient to have an extra sink area near the entryway. We loved having wood laminate floors (preferred -- especially in a pet friendly hotel!), a microwave, and a decent sized in-room refrigerator. The staff was all very lovely, efficient, and on hand for any needs, and there is a record player in the lobby and frequently music playing when we walked in, which we liked. The free parking lot behind the hotel was gated and required a "clicker" for entrance, and we were grateful that our vehicle was parked somewhere safe enough my husband felt comfortable leaving his golf equipment in the car at night, so we didn't have to lug it to the room each day. There is a cute Tex Mex restaurant attached to the hotel that was yummy, and seems very popular; you can enter the restaurant through doors in the hotel lobby, which was nice. We also ate a block away at a little neighborhood Vietnamese/Chinese restaurant, August Moon, which was fresh, cheap, and decent, and we enjoyed walking a few more blocks south to Magazine St. to check out some boutique shops and get Thai food a different night.
Stayed 4 nights in Feb 2024
Response from Jenny on Mar 8, 2024
Thank you, David A. Our team is so appreciative in hearing about your enjoyable experience with us. Thanks again and we hope to see you soon!

10/10 Excellent

Caroline, Alexandria

Liked: Amenities
I love Uptown New Orleans and this property is very convenient to restaurants and a good grocery store, as well as walking distance to the shops and entertainment of Magazine Street.
Stayed 1 night in Mar 2024
Response from Ceyda on Mar 6, 2024
Thank you, Caroline for your feedback and amazing rating. We hope to welcome you back soon. Warm Regards,Ceyda

10/10 Excellent

Janna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located just down the street from Tulane and Loyola . Very conveniently located on Trolley path, self gated parking, and great Mexican restaurant connected to hotel. Very nice staff.
Stayed 1 night in Mar 2024
Response from Ceyda on Apr 15, 2024
Dear Janna, Thank you for the kind words, and for staying with us while visiting The Big Easy! We are thrilled to hear that you had such a great time. Let me know when you're planning to head back to NOLA for your next visit, I'd love to help finding you the perfect room here at St. Charles Inn, Superior Hotel.Warm Regards,Ceyda

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, clean, and the staff was very helpful. Rooms are cleaned daily and refreshed which isn’t always the case these days. The rooms are on the small side but that didn’t bother us. The breakfast is nothing fancy but we found what we needed and the coffee was delicious! The streetcar stop is right out front and that made traveling to the French quarter or further down to uptown easy and cheap! All in all this was a good experience!
Stayed 2 nights in Mar 2024
Response from Jenny on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rhonda

Liked: Property conditions & facilities
We often stay here because of its clean, affordable and convenient
Stayed 2 nights in Feb 2024
Response from Ceyda on Mar 1, 2024
Thank you, Rhonda for your kind words. We cannot wait to welcome you back. Warm Regards,Ceyda

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!
Stayed 1 night in Feb 2024
Response from Ceyda on Feb 28, 2024
Thank you, David for amazing rating. We hope to see you back soon. Warm Regards,Ceyda

4/10 Poor

Lisa

Traveled with group
Disliked: Staff & service, property conditions & facilities
We stood at the counter and the staff proceeded to ignore us standing there waiting to check in. Finally checked us in and we got stuck in the elevator! Called for help and there was no answer. A poor experience.
Stayed 1 night in Feb 2024
Response from Ceyda on Feb 28, 2024
Thank you, Lisa for your feedback. I am so sorry that your stay was not the best. I am looking into your concerns about your check-in and also the elevator. I hope you will give us another chance in the future. Warm Regards,Ceyda

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this quaint little inn. We love that there is a restaurant downstairs and transportation (street car) is conveniently right outside. This is definitely our go to when traveling to New Orleans! It is clean and the staff are nice and helpful.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you, Kristy for your kind words. We hope to welcome you back soon.

8/10 Good

John

Stayed 3 nights in Feb 2024
Response from Ceyda on Mar 20, 2024
Thank you, John for amazing rating. Warm Regards,Ceyda

6/10 Okay

Steph, CLEVELAND HEIGHTS

Liked: Cleanliness, staff & service, property conditions & facilities
Normally I would rate the property higher. However, when you have construction going on with jackhammering that reverberates up 2 floors at 7AM without any notice or warning…. That’s not acceptable. Don’t know how long it will be going on but didn’t appear to be any sort of quick emergency repairs.
Stayed 2 nights in Feb 2024
Response from Ceyda on Feb 27, 2024
Thank you, Steph for your feedback. I hope you will give us another chance in the future for us to exceed your expectations. Warm Regards,Ceyda

10/10 Excellent

Adam, Seatttle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to magazine and wonderfully walkable
Stayed 3 nights in Feb 2024
Response from Fernando on Feb 26, 2024
Thank you, Adam for the amazing rating! We hope to welcome you back soon. Warm Regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ceyda on Feb 27, 2024
Thank you, James for amazing rating. We hope to see you again soon. Warm Regards,Ceyda

10/10 Excellent

Elaine

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is a gem of small hotel on such a human scale that my husband and I found so very endearing on our stay. Friendly staff, gated parking, adjacent bar reminiscent of “Cheers”, street car line out front, excellent Creole/Cajun fare in easy walking distance are some but not all of the superlatives. No real objections to offer but then we are not quibblers anyway.
Stayed 3 nights in Feb 2024
Response from Ceyda on Feb 23, 2024
Thank you, Ramon. Our team is so appreciative in hearing about your enjoyable experience with us. Thanks again and we hope to see you soon!Warm Regards,Ceyda

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything that I mentioned above.
Stayed 3 nights in Feb 2024
Response from Ceyda on Feb 20, 2024
Thank you, Samuel for amazing rating! We hope to welcome you back soon. Warm Regards,Ceyda

10/10 Excellent

Xiaoying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, easy access to tram, prime location to visit New Orleans Garden District, free parking. Each room has microwave oven, refrigerator, safe, coffee maker, shower heat lamp, etc. continental breakfast with bottled Tropicana juicy, activia yogurt and Jimmy Dean biscuits, etc.
Stayed 2 nights in Jan 2024
Response from Jenny on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jo Ann

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very tight parking; however, very convenient to hotel.
Stayed 2 nights in Jan 2024
Response from Ceyda on Jan 30, 2024
Thank you, Jo Ann for amazing rating. We hope to welcome you back soon. Warm Regards,Ceyda

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ceyda on Jan 26, 2024
Thank you, David for your feedback. Hope to welcome you back soon Wrm regards,Ceyda

10/10 Excellent

Michelle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jasmine greeted us with joy and kindness The room was spacious and clean Location is outstanding-up on streetcar to go downtown- parking behind the hotel. We will be back Thank you Jasmine
Stayed 1 night in Jan 2024
Response from Ceyda on Jan 26, 2024
It was so thoughtful of you to share this kind note, which truly brings happiness to our team members. Jasmine models our service at St. Charles Inn, Hotel Superior, so I am so thankful to hear how she impacted your visit in such a positive manner. Thank you again and we cannot wait to see you in the future!Warm regards,Ceyda

10/10 Excellent

Emmett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean older hotel. Rooms were nice and great location for us. Great price point on the room and has free parking. Nice continental breakfast that was free. We highly recommend and will stay there again!
Stayed 1 night in Jan 2024
Response from Ceyda on Jan 22, 2024
Thank you, Emmett for your kind words and the amazing rating. We hope to welcome you back soon. Warm Regards,Ceyda

10/10 Excellent

Cristoval

Traveled with family
Liked: Cleanliness, amenities
Enjoyed being in the Garden District.
Stayed 1 night in Jan 2024
Response from JENNY on Jan 21, 2024
Thank you for staying with us. We appreciated your feedback. Warm Regards!

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JENNY on Jan 21, 2024
Thank you for staying with us. We appreciated your feedback. Warm Regards!

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JENNY on Jan 21, 2024
Thank you for staying with us. We appreciated your feedback. Warm Regards!

8/10 Good

Kerry

Traveled with family
The rooms were very clean.
Stayed 2 nights in Jan 2024
Response from Fernando on Jan 17, 2024
Thank you. Kerry for your kind words. We hope to welcome you back soon.