Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.0 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Charming and warm place

Posted Sep 5, 2014
Pros: Location and old world charm.
Location: Near waterfront and the beautiful cathedral. Very close to Bourbon Street. One could walk easily to,the trolleys.
Hotel was lovely and stafff helpful and accomodaring with everything. Great location near everything in the French quarter. imwould definitely return here for another stay in New Orleans.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Great hotel in fantastic location in the Quarter

Posted Sep 2, 2014
Pros: Location and friendliness of staff.
Cons: Water pressure in shower.
Location: Location was perfect...only 2 blocks away from Bourbon Street and the Riverfront.
The staff was super friendly and made sure that our stay was wonderful. The hotel is located only 2 blocks from Bourbon Street one way and 2 blocks from the Riverfront the other way....but far enough away from all the noise which is a plus in the French Quarter.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

In the heart of French Quarter

Posted Sep 2, 2014
Pros: Hotel location is close to Jackson Square. French Quarter attractions are within walking distance from the hotel.
Cons: Room furnishings and bathroom fixtures.
Overall, I had a good stay. Lily, the front desk lady, is very friendly and helpful.
2 out of 5
by A verified traveler

No temperature control in the room, hot. No fan.

Posted Aug 25, 2014
Cons: Fan in room, better A/C, upgrade tub and shower.
Location: Convenient to all things in the French Quarter.
Staff nice but room was hot, no fan, tended a bit on the old. Needed up grade in bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient

Posted Aug 9, 2014
Loved eating breakfast on the balconywith my daughter.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montgomery, Alabama

French Quarter gem

Posted Jul 28, 2014
Cons: The tub floor and shower door tracks needed some attention.
This was at least our third stay over the course of 20 years. Staff is amazing - patient, courteous, helpful and somehow joyous. We loved the small size of the property, the courtyard which invites you to make new friends, and the excellent location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Chateau Hotel New Orleans

Posted Jul 11, 2014
Pros: Unique
Cons: In July, Central Air good but could use ceiling fan. No microwave oven in room
Location: French Quarter
Experience was good. staff great. Close to everything French Quarters
Comment from Hotel Management
Jul 13, 2014 by Sarah, Hotel Management
Glad to hear you enjoyed our staff and had a good experience. Come back soon! Thanks again, Sarah I Drake Reservations Manager
3 out of 5
Recommended
for Getaway With Friends
by Lisa from Jordan, MN

Friendly staff

Posted Jun 17, 2014 on Hotels.com
We were happy with our accomadations the hotel is very old so keep that in mind. Rooms are small and ours didn't look anything like the pictures on the website. We would stay there again.
Comment from Hotel Management
Aug 30, 2014 by Sarah, Hotel Management
Thanks so much for the comment! Hope to see you soon.
1 out of 5
Recommended
for Business Travelers
by Des from Toronto

Pretty on the outside, dump on the inside.

Posted Jun 16, 2014 on Hotels.com
I booked 2 nights at the pricy Chateau Hotel thinking I was going to have a wonderful stay and I was extremely disappointed. The hotel looked pretty and charming on the outside but the room we had was completely outdated and not in a charming, lots of character way. It was just old and rundown, wallpaper falling apart, patch jobs everywhere on ceilings and walls, room smelt incredibly musty was discussing. The TV looked like it was snowing and the internet didn't work. The front desk staff were somewhat rude and unprofessional, they did their job but I felt unwelcome and that they could care less they just run the hotel like an assembly line. The rest of the staff that were not running the office were as sweet as pie though.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great Location

Posted Jun 16, 2014 on Hotels.com
We enjoyed our stay a lot. It had a great location and was very much "New Orleans", being a very old building with a courtyard. We could have chosen a hotel which was more modern, but we felt we picked a perfect hotel. Room was clean and the staff were very helpful. Would definitely stay here again.