Ratings based on 687 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Good hotel near airport

Posted Jan 27, 2015
Pros: Convenience. Good breakfast.
Cons: Maids should be told to run hot water in shower and report dials that do not allow hot water to come out.
Location: Was there on business in Metarie.
I am writing for my husband. He thought location was good. His room was fine but he had no hot water. The first text said, "hot water in sink but not tub." His second text said he was going to move rooms and on his last night around 10 pm, they moved him to a room with hot water in the shower.
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel pick up bad

Posted Jan 27, 2015
Pros: Decor
Cons: shuttle
Location: close to airport but far from down town
The shuttle from the airport was a very long wait. This was not like the other hotels and also I had to take a taxi to down town.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

very pleasant experience

Posted Jan 20, 2015
Pros: location, staff, overall impression
Cons: breakfast is just standard - OK but could be improved.
Location: a bit far from New Orleans downtown, need to either take a bus or grab a cab, so prepare either time or some money ($33 to downtown + tax)
overall the experience was very satisfying. Hotel is very close to the airport and the shuttle is convenient. Staff were all very warm and professional, and they actively follow up with our travel plans and details of our tours, helped us quite a bit. Room condition is very good and comfortable. Wifi is very fluent and never had any problem. Highly recommended for all types of travelers.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lafayette, LA

Would stay again

Posted Dec 30, 2014
Pros: VERY clean room; Indian food
Cons: Staff could be a little friendlier
While I wouldn't call the staff friendly, they were professional and prompt. The room was VERY clean and comfortable. The restaurant serves reasonably priced Indian food, which was a very pleasant surprise. I was very pleased with the room and intend on booking there the next time I am in New Orleans (which is a few times a year).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Nice hotel next to the airport

Posted Dec 21, 2014
Room smelled like someone had smoked in there previously.
2 out of 5
by A verified travelerfrom St. Johns NF

No Shuttle

Posted Nov 6, 2014
Pros: Little
Cons: Get the shuttle working and teach the staff some manners
Location: Not applicable
Part of the package was a shuttle from the airport to the hotel. Waited for over thirty minutes but no shuttle. Rang the hotel, the lady who answered the phone told me that they didn't have their big shuttle and it would be at least half an hour before the shuttle reached the hotel. Asked were what my options were and she told me that I could get a taxi. I explained that I had paid for the shuttle as part of the package and she said that she understood but that she really couldn't tell me when the shuttle would arrive as airline staff got preference and they would try and fit me in when they could!! In other words I could whistle Dixie!!!. Paid $20 for a cab ride to the hotel, when I got there, the shuttle was parked at the door. I checked in and told the desk clerk my story, he said he was sorry, they had a problem with the shuttle and that they were short staffed and he would try to do something the following morning. I checked out in the early hours so needless to say nothing was resolved. As far as I am concerned, somebody owes me $20 and the staff attitude stinks Richard Spellacy
Comment from Hotel Management
Nov 21, 2014 by GuestServices, Hotel Management
Thank you for taking the time to express your thoughts and concerns. We apologize for letting you down on the transportation issue you encountered. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Our hotel does provide a courtesy shuttle service to our guest and unfortunately our large shuttle bus was temporarily under maintenance and replaced with a small minivan. While this may have been inconvenient we truly apologize. I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice average hotel near airport.

Posted Nov 1, 2014
Pros: Clean, free breakfast and parking.
Location: Very close to airport and we did not have much trouble getting to the french quarters. The biggest plus was free parking and plenty available.
Nice average hotel. We booked the king suite through Expedia, but when we arrived we were told that the room was actually just a studio room with king bed. Basically we thought via website and pictures that we booked the suite but actually only ended up with a regular room. Breakfast was nice and was the same each day except for the meat. Very close to airport and you can hear the planes.
4 out of 5
Recommended
for Families
by Bryanfrom SLC

True Airport Hotel

Posted Oct 28, 2014 on Hotels.com
This is about as close to the airport as you can get. The only negative was that the hotel is almost directly under where the planes take off. Frequently during the day you will hear a loud plane taking off- this usually stops during night though.
4 out of 5
Recommended
for Couples
by Timothyfrom Long beach

Fun time

Posted Oct 28, 2014 on Hotels.com
Great stay. Breakfast good! And people very nice. Thanks!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay by airport

Posted Oct 27, 2014
Pros: Eat at the Resteraunt once. Good food - eat french quarter the rest of time.
We stayed here for being close to french quarter and a little over an hour from batton rouge where I was in a wedding and 30 minutes from the grooms home. This was a great stay