Ratings based on 706 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Pros: It was exceptionally clean.
Cons: A foot stool for the bed, it was very high.
Location: Too much to mention
Very pleasant staff. The hotel was old but lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Great upscale hotel in the Frech Quarter!

Posted Aug 25, 2014
Pros: Location!
Cons: Nothing
Great location in the French Quarter. Easy access to all the fun things to do. Walking distance to Bourbon St, shops, restaurants, etc. The hotel was pleasant, clean, upscale. The room (1 King bed) was slightly small, but cozy corner room. I didn't mind the smaller space because the room had small wings for each of us to place our belongings. I would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA, California

Happy hotel

Posted Aug 25, 2014
Pros: The staff in the lobby was very helpful and it's very clean
Cons: Cleaning of the bathrooms maybe use some bleach or take more time when cleaning the guset rooms
Location: Near by everything great location I was able to walk every place in wanted To go
The bathtub needs to be clean and light bulbs need to be fix . Otherwise very nice some of the staff was helpful and some was very helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Perfect central location. Amazing staff.

Posted Aug 24, 2014
This hotel was withy every penny! Comfortable beds, easy walk to the center of the French Quarter, clean, safe, and next to or across from any shopping you might need to do. Only bad thing is parking was $40 and we had no warning of this ahead of time. Was a decent rate though.
3 out of 5
Recommended
for Everyone
by A verified traveler from j

Good location to french qtr

Posted Aug 23, 2014
Was quite a good experience good location bell man helpful with alternate dining and sightseeing ideas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin Tx

Very nice hotel on the edge of the French Quarter

Posted Aug 23, 2014
Pros: Very nice
Cons: No charge for internet access! If Motel 8 can provide free WiFi-so should they.
Location: French Quarter
Very proffesionalstaff-great experience. Very nice facility-quite elegant.I like the side door tha opened out on Bourbon Street-but at the beginning of it, right off Canal-no noise problems
2 out of 5
by A verified traveler from Seattle, WA

1st trip to New Orleans

Posted Aug 21, 2014
Pros: The proximity to everything
Cons: Housekeeping and accommodating guests when there is a problem.
Hotel room was nice and close to everything, however the housekeeping was horrible. When we got into our room there was a dirty wash cloth in the sink, a used glass on the bathroom counter, empty soap wrapper and the floor had not been vacuumed. On the third day our room wasn't even cleaned. We called down to the front desk at 6:30 pm and they said someone would be up to clean. By 9:30 no one came up to clean so we had to go down to the front desk to ask for clean towels. We were informed that they were having trouble with the housekeeping staff on floor 10. No resolution for the guests on the inconvenience.
Comment from Hotel Management
Aug 26, 2014 by Matt AGM, Hotel Management
Dear Shelly, We appreciate you leaving us some feedback from your stay with us. I’d like to apologize for the inexcusable housekeeping service you received for the duration of your stay. This is 100% not up to our standards and I’ll be forwarding your comments to our Director of Housekeeping to ensure better cleanliness and accountability for housekeeping staff members. I am happy to hear you thought the hotel room was nice and you enjoyed our great location! That is truly something that sets us apart. I hope on your next visit to New Orleans that you’ll give us another try! Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Not bad at all. Great location and staff. Clean, affordable, very nice furnishings and decorations. Food at the resturaunt was amazing.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Grand hotel needs a facelift

Posted Aug 18, 2014
Easy fast check in with pleasant helpful front desk staff. Room was not maintained to the standard of a 4 star hotel as it had chipped bathtub, stained carpet and upholstery. The bed and linens were clean and comfortable with clean plentiful towels supplied daily. 14th floor was quiet but not much of a view except the local Walgreens.
Comment from Hotel Management
Aug 21, 2014 by Matt AGM, Hotel Management
Dear Explorer, We appreciate you taking some time to comment on your recent visit. I’m sorry to hear the bathroom was not up to our 4-star rating. This is unacceptable per our standards and I will pass along your concerns to our Engineering department to ensure better maintenance of the rooms. I am glad to hear you enjoyed our excellent service and clean room! We do hope to see you again in the near future and hope you choose to stay with us on your next visit to New Orleans. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth,tx

Great location

Posted Aug 18, 2014
Great location because everything was a short walk from hotel. The ac in building and room worked great. The only drawback was room walls may be a little thin cause I could hear the tv and conversations of my neighbors. Other than that good room