Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Disappointing Stay

Posted Apr 18, 2015
Hotel does not have the amenities I come to expect from Doubletree. No fridge in the room. Needing to pay for parking. Old and tiny rooms. No hot-tub. Yeah they gave out cookies - but only on the first day of our 6-day stay. Staff was not friendly. They would'nt even lend us a can opener.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom west va

Staff awesome! 3 rd stay. Like atmosphere and loca

Posted Apr 7, 2015
Would like laundry facilities for guest. We traveled with carryon and stayed 4 nights, would have been nice to do laundry at hotel to help with packing light. Must hotels offer this service now with new regulations with suitcase size and cost.
Comment from Hotel Management
Apr 16, 2015 by Weylan Rhame, Hotel Management
Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
I just recently stayed at the Double Tree for a cheer competition that was held at the UNO Lake Front Arena. Compared to other hotels in Metairie I would have to say this one is one of the better places to stay. It is clean and most of the staff was very helpful and courteous. The first night was not good because there were teenagers running up and down the halls screaming and slamming door. The walls are very thin so I didn't sleep good. I ended up talking to a nice man at the front desk who said if that ever happened again I should call 0 on the phone, let them know, and security will be there immediately. One other thing that was annoying is you had to swipe your card to get in and out of the parking lot, but a lot of the time it wouldn't work. I could see ppl stopped at the gate for several minutes trying to get out. If you card doest work they want you to pull a ticket from the machine go to front desk to have is verified and then go back to the entrance to parking lot to put ticket through machine. There has to be a better way. I made sure to slide my card very slowly each time and that kept me from having to go back to front desk. With all that said the bed was very comfortable. I also liked the refrigerator, microwave and coffee pot! This is my first lengthy review. I hope it was helpful!
Comment from Hotel Management
Apr 16, 2015 by Weylan Rhame, Hotel Management
Please accept my sincerest apologies for any aggravation or inconvenience you experienced during your stay with our gate system. . We are constantly monitoring the performance of our hotel and measuring it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Mar 10, 2015
We arrived to hotel at 8pm and they told us they didn't have anymore rooms with 2 queen beds. We ended up with a king and a pullout. The pullout was not very comfortable. They told us we can request for a double the next day but we were not guaranteed one. We had to call and check at 12 to see if they had cancellations. The keys did not work for the outside gates. We had to call to let us in and out. Sometimes we would have to buzz them 3-4 times. The hotel was good for the price.
Comment from Hotel Management
Apr 16, 2015 by Weylan Rhame, Hotel Management
Please accept my sincerest apologies for any aggravation or inconvenience you experienced during your stay. We are constantly monitoring the performance of our hotel and measuring it against high service and quality standards. Comments from our guests enable us to continually improve and exceed those standards. Please be confident that we will follow-up on the points you have outlined to avoid recurrence. The time taken along with the effort made to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Awesome experience.

Posted Feb 20, 2015
Pros: Good location....close to the airport...friendly staff.
Location: Good local cuisine nearby.
We were surprised to find that the hotel offered shuttle service not only too and from the airport....but also to nearby locations...restaurants....shopping, etc.
Comment from Hotel Management
Apr 16, 2015 by Weylan Rhame, Hotel Management
Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again. Sincerely, Weylan Rhame General Manager
3 out of 5
Recommended
for Families
by Guillermofrom SA

Not a pleasurable stay.

Posted Jan 20, 2015 on Hotels.com
Room was missing latch for door to lock. Checked in late so we didn't bother telling the front desk. Restroom too small and lever in shower was broken. Wouldn't recommend this to family but maybe for single male/female.
4 out of 5
Recommended
for Couples
by Janet

This traveler left a rating score only Posted Jan 19, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Gingerfrom Palm Beach County, FL

Great place outside of NOLA

Posted Jan 8, 2015 on Hotels.com
Free parking advertised on hotels.com for this hotel was not free. Actually $6.00 a day. When I asked the front desk about the charge, they said I would have to take it up with the booking agent which was hotels.com. Distance from NOLA just right, about 10-15 mins from French quarter and downtown. Try hop-o-hop-off tours.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2015 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2015 on Hotels.com