Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
1.9 out of 5
52% of guests recommend
2.0 Room cleanliness
2.6 Service & staff
1.6 Room comfort
1.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by A verified travelerfrom Worcester, MA

Nice hotel with a "true" New Orleans feeling.

Posted Nov 20, 2014
Pros: The beautiful, historical appearance was so true to New Orleans' culture. The staff are well trained to serve and meet the needs of their customers
Cons: Some sprucing up of the bathroom, i.e update the fixtures. Maybe a closet to hang up clothes, and fluffier pillows.
Location: The location was about 2 miles from main event (the convention center). The taxi service was pretty good about getting me to and from quite easily
I was surprised that others who have rated their stay here complained so much. I actually don't think it's all that bad. I mean, if you are used to staying at the fancy-smancy Hilton's and Marriott's then yes. However, the staff there are CLEARLY devoted to making their customers feel supberb and strive to assure their needs are met. In addition, Empress Hotel are the locals. This is where I truly felt connected with the authenticity of the city. This is where the "real" New Orleaners are at. Coming from a close-knit family culture, my stay here "brought me back home". I felt among family! Yes, their facility can use some sprucing up, but really -- who's helping them acquire some of those real funds that come into the city and often times forget about the locals that can use the help? They are the true people of New Orleans. I felt honored to have shared my stay among such great friends. I would definately stay here again. The price was right and it was everything I needed. Definately would recommend it.
4 out of 5
for Other
by A verified travelerfrom St. Tammany, LA

Cool place if you don't mind the unconventional.

Posted Nov 18, 2014
Pros: Has Character
Cons: I'm sure the owners would go broke trying to update so not expected.
Location: French Quarter, Armstrong Park
This place was what I expected. but if you are expecting the Four Seasons, its not for you. The hotel is situated in a residential area which I though was pretty cool. You can easily walk to the french quarter. The front desk was staffed with nice people. A 12" TV and window unit in the room. Cool balcony with hot coffee in the morning.
1 out of 5
by A verified travelerfrom UK

Don't go there!

Posted Nov 8, 2014
Hotel three blocks outside French Quarter - we were advised not to walk home at night.
1 out of 5
by A verified travelerfrom boston

Checked in and checked out

Posted Nov 8, 2014
Checked in went to room and checked out place was old and dirty
2 out of 5
by A verified traveler

The Empress Hotel

Posted Nov 3, 2014
Pros: Price. Staff.
Cons: The entire place needs to be renovated. The bed and sheets are ancient. The tiles in the bathroom are loose, falling off, broken or missing.
Location: It was a 15 minute walk to Decatur. The area is residential so was quiet and not as well lit (not a streetlight every few feet) but not unsafe.
All I needed for the weekend was a place to put my suitcase, sleep and take a shower and that is what I got. The hotel was clean but very run down. The bed was okay but I'm happy I brought my own sheets. I'm sure their sheets were clean (I could see the washer and in a back room by the front desk) but they were obviously old and didn't look particularly nice. If you're planning on staying here I would suggest that you bring your own and possibly your own blanket. The bathroom was clean and the bathtub was yellow with age. I would also suggest bringing your own towel if you're going to stay here. They towel they supply is very thin and kind of small. The window did not open and the air conditioner had a mind of it's own. During the day the room got very clammy and there was no way to air it out. Basically - If you really only need a place to put your things, sleep and shower, this place will do. If you want any sorts of creature comforts (like a closet), look elsewhere. I would not stay here again.
3 out of 5
for Everyone
by A verified travelerfrom Green Bay Wisconsin

Close to the dome an to French market

Posted Oct 29, 2014
I really l the staff Mike on the late shift suggested a lot of places that we went to an enjoyed a lot. Everyone was so friendly
1 out of 5
by A verified travelerfrom Dallas

Stayed in worse...

Posted Oct 27, 2014
Pros: Not really anything. The staff was nice enough but I should of stayed in the Garden District or DT, just as close.
Cons: A LOT!!!!!! The way they train their staff with customer service. The price should be about $30 per night.
Location: Not much - too far from the quarter.
This is bottom of the barrel but NOT dirty. Just know this is clean enough NO FRILLS at all, tiny room, can hear though the door, Probably not too secure, about what you would get at a hostel.
5 out of 5
for Everyone
by A verified travelerfrom Bloomington, CA

Inexpensive hotel close to the French quarter

Posted Oct 27, 2014
First off if you are expecting a 5 star resort this is not the place for you. With that said, if you are just looking for a place to sleep and shower that is within walking distance to the French quarter this is the place for you. The staff is absolutely fantastic! I've never met nicer people in my life. They were extremely helpful and gave the best tips to us for their beautiful city. Anytime we needed a taxi or any help at all they fast and helpful. You can't beat the price for this place, you save money to do all those fun activities that New Orleans has to offer. When I revisit this fantastic city I plan to stay at the empress hotel again. Thank you for making my trip memorable.
1 out of 5
by A verified traveler

Friendly staff but disgusting room.

Posted Oct 26, 2014
Staff was very welcoming, however room had stained sheets and the bathroom is in desperate need of repair. I also found it extremely odd that the microwave was out on the balcony that all the guests used.
1 out of 5
by A verified travelerfrom F

Bad section of town, not explained well.

Posted Oct 25, 2014
Had to wait over 2 hours for the room to be cleaned and checked in after 5 when reservations were made weeks in advance. Bathroom floor was so weak at 130lbs I could feel it give as I walked. The bedspread was full of holes and I got 1 face towel and a bath towel for 2 days. There was traffic up and down the steps next to my room all night and no NO insulation at all. Not a good couple of nights rest thank goodness at least for the deadbolt locks on the door, yes that's right on an interior door of a hotel ..... What does that tell you about the area I crazyly stayed in!