Ratings based on 192 Verified Reviews
They paid and stayed. We double-checked.
2.0 Room cleanliness
2.6 Service & staff
1.6 Room comfort
1.6 Hotel condition
They paid and stayed.
by A verified traveler from birmingham, al
FIND ANOTHER HOTELPosted Sep 21, 2014
Shower was a trickle. Asked several times to have room switched or shower fixed with no avail
by A verified traveler from Nigeria
BadPosted Aug 16, 2014
I was forced to leave for another hotel after three days. But they refused to refund the money for the three days I did not stay. It is very bad.
by A verified traveler from Philadelphia,Pa
Hotel from Hell!!!!Posted Jul 27, 2014
Cons: The communication between staff
Location: Bourbon St
I had just flew in from Philly When I arrived at the hotel,there were guests already making complaints about a variety of things like dirty sheets,no air no ice.When I checked my reservation it was wrong.I asked to speak with a supervisor,but to no avail.The hotel blamed the mistake on Expedia. I had called both places the week before my stay I was told all was fine,but that was a lie.The hotel manager claimed she tried to contact me prior to my arrival to tell me my card was declined mind you the reservations were made in January 2014,with the same card. I checked my messages and she did call and left a message an hour prior to my arrival at the hotel.Long story short she decided to give the room away.I was left walking through an unknown city trying to find a place to stay for the weekend.
by A verified traveler from Baton Rouge
Low Budget - sketchyPosted Jul 15, 2014
Location: Close to French Quarter.
In the middle of a residential neighborhood. Seems more like a low budget hostel than a hotel. Mattress was a piece of foam. Bathroom from 1950s, needs major repair and upgrades. Would NOT recommend for a family.
by GetMeTheHellOut from Of There
Worst everPosted Jun 2, 2014
Location: The location is a trap. The only thing o do is walk as fast as you can on the lighted street to the French Quarter.
I've stayed in $6 rat traps in third world countries better than this. Horrible everything. I felt badly for the staff that had to work there. Nothing is clean. The other tenants are up to no good at all. Just stay away unless you like filth, a garden hose for a shower, stinky sheets and bedding, and getting robbed.
by Toya from Houston
DONT STAY HERE!!!!Posted May 27, 2014
Cons: rebuild and hire new staff.
The hotel room I had, room 105 had a larg whole in the bathroom with water leaking and mold. Two of the hotel staff were fighting in the lobby. There was plumbing work being done next door to me room with drilling at 8am in the morining. Another guess car was broken into. This was a horriable place to stay. I aske to be moved to another room and that never happen nor would they discount my room. I tried to load a pic but the pics will not load.
by A verified traveler
Posted May 14, 2014
We were told that they were completely booked and no other rooms were available, yet we were moved four times. It rained inside and out, of the Hotel.
by maintenance man
EmpressPosted May 4, 2014
My girlfriend and I stayed at The Empress during Jazz fest. The room is super basic and run down, but it worked. We had a bed, ac and tv. The bathroom door wouldnt close, but a phillips screw driver could tighten up the screws on the door hinge and resolve that issue. The staff was nice. Housekeeping came in our room unexpected one day. They did a nice job, but left our door unlocked. We did not get back until 4am, and that was a little annoying. All in all, its not the Bates Motel. When you stay here you have to roll with the punches, if you know what i mean..
by A verified traveler
Terrible in the middle of New OrleansPosted May 1, 2014
Pros: Location is convenient. Within walking distance to Bourbon Street and the French Quarter. Good access to convention center.
Cons: Demolish the motel and rebuild.
Location: Convention center, canal street, major hotels where events occur.
This should clearly be designated as a Motel with a negative star rating. No closet where one could hang one's clothes, no table in the room except for a night stand; some old mattress with plastic wrapping. It does look like an old house converted into a make-shift motel. Expedia should not list this motel unless it is for very little money, probably $30.00/night.
by A verified traveler
Horrible PlacePosted Apr 27, 2014
I don't understand why this so called hotel is even on Exoedia! It was NASTY from the second I pulled up. It had a horrible smoke smell, it was beyond dirty, run down, unsafe and I hadn't even walked in. Once inside the room was NASTY! The bathroom was DISGUSTING, I was scared to touch anything. I could keep going and going but I am so glad I only stayed one night!!! Remove this NASTY, DISGUSTING so called hotel from any travel spots. No one should ever stay there.