Ratings based on 1,259 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Portland, OR

Next time I will not stay here

Posted Mar 18, 2015
Pros: None
Location: Riverside walk
Highlights: Not much except it is near riverside and town center Lowlights: Room carpet was wet when we were checked into the room. I believe the carpet was cleaned because of some reason, but never allowed to dry before we checked in. When i mentioned this to reception, the staff at the reception was not even slightest emphatic. Mattress was relatively comfortable but bed sheet kept becoming loose when I lay down on it, and rough mattress surface was exposed. Room's sound isolation was bad, i could hear what was discussed in the next room; worst of all, smell of smoke from the next rooms regularly leaked in our room.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Houston, TX

Nice hotel and in a perfect location.

Posted Mar 16, 2015
Pros: Breakfast buffet, location, and the staff.
Cons: Valet prices.
The Hilton Garden View inn was a great hotel. The rooms were very clean and the lcoation was superb. The breakfast buffet blew me away. The only thing that i thought was over priced was the valet parking. Overall it was a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new orleans

Great location within walking distance to everythi

Posted Mar 16, 2015
Staff went above and beyond to make sure all expectations were met. The bed was stiff but overall we were very very pleased with our 2 night stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Closest hotel to convention center

Posted Mar 8, 2015
Hotel is fine, however valet situation is terrible. Had to wait 30 minutes after calling to get car in one instance, least amount of time waiting was twenty. Self park lot was full, no on street parking.
3 out of 5
by A verified travelerfrom Ohio

Not Detail Oriented - Front Desk

Posted Mar 4, 2015
Pros: Average - nothing impressive.
Cons: Cleanliness
Location: A little far from main attractions (i.e. Bourbon Street). Def not walking distance.
Although I provided my Hilton Honors information nothing was applied to my account nor listed on my receipt at checkout. I was assured that although I paid cash for the stay it would still be reflected on my Hilton Honors statement. To date I have not seen any credit or notation to this account and building rewards is a large part of why I try to stay with the Hilton brand locations. There were other hotels far more convenient to our leisure trip in New Orleans if loyalty points were going to be overlooked. I'm more than a little bothered by this.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hammond

Nice hotel close to night life and French quarter

Posted Mar 3, 2015
Hotel staff was very nice and always willing to answer any questions. The room was very clean and comfortable. We enjoyed our stay and would go back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Love it I had a great time. The staff was very customer friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Califorina

Mardi Gras in New Orleans

Posted Feb 20, 2015
Pros: The comfort and cleaniness
Cons: Cost of parking....close to $40 bucks a night without tip....
Location: Everything you pretty much want to visit in New Orleans is close to this hotel....if your not afraid to walk a little.
Great place to stay in New Orleans, lots of easy access to almost everything. Far enough from all the crowds and noise, but walking distance to most everything. Rooms were clean, most staff was attentive, except for a few too engage in a conversation with each other to notice that your actually waiting for them to respond.
2 out of 5
by A verified travelerfrom Florida

Disappointing

Posted Feb 18, 2015
Hotel staff was absolutely wonderful!!! Photos of hotel were misleading, no privacy in suite due to there not being a door or method of closure between living area and bedroom. Beds were extremely hard and uncomfortable. Again, the staff were friendly, helpful, and overall five star. Staff was the most pleasing part of my stay. Parking was little to none, not worth valet charges. Cost of hotel was too expensive, given the quality of the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom jackson, MS

Clean hotel and friendly staff

Posted Feb 13, 2015
This hotel was clean and comfortable. My dinner was great and the staff I worked with were competent and professional.