Exterior

Reviews of Hilton Garden Inn New Orleans French Quarter/CBD

3.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1012 reviews" "
Rating 8 - Good. 287 out of 1012 reviews" "
Rating 6 - Okay. 142 out of 1012 reviews" "
Rating 4 - Poor. 90 out of 1012 reviews" "
Rating 2 - Terrible. 86 out of 1012 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tershia

Liked: Staff & service
Disliked: Cleanliness
This property is in an okay location, but the rooms are extremely outdated. The front desk attendant was so pleasant, which was probably the best part of this hotel. Valet attendants were beyond rude during the day time and extremely nice at night. They tell you to call down 10 minutes early, just to call down, come down and still no vehicle. Oh, and then sometimes I call down and no answer. For $40 a day…never again.
Stayed 3 nights in Mar 2024

8/10 Good

MEVLIDE

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
-The location was quiet good. -The fact that the reception is not on ground level and that they close the entry after 10pm is not facilitating the check-in for the latecomers. - The safe in our room was broken. They said they would replace the broken piece but nothing happened during our 3 nights stay. We had to leave our valuables in the reception during the day. When we wanted to take them back they couldn’t find where they were.
Stayed 3 nights in Mar 2024

6/10 Okay

TRACY ANN

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The location is convienent. If you’re looking for a bed and shower this place is fine. The dining room experience has much to be desired. On one evening, the iPad to order food was not working so I could not order or pay for food… staff directed me to a QR code on a card which was not in my room so we skipped dinner that night. This place definitely does not meet the standards of other Hilton Garden establishments that I have stayed in.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but overall the service was great and the room was clean!
Stayed 1 night in Mar 2024

10/10 Excellent

kadedra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024

6/10 Okay

Bryant

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was very spacious and clean. The only issues I had were that there were no luggage carts to be found upon check-in or check-out, and the mattress was very uncomfortable. The mattress felt very worn and cheap. After a long day of walking the quarter, the mattress was not the ideal resting spot. I ended up sleeping one night in the chair in the room due to how uncomfortable the mattress was.
Stayed 2 nights in Mar 2024

10/10 Excellent

Constance

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 1 night in Mar 2024
Response from KB on Mar 12, 2024
Thank you for your feedback!

8/10 Good

Walter

Stayed 1 night in Mar 2024

10/10 Excellent

??

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay at very sweet price. Room is modernized and clean.
Stayed 3 nights in Feb 2024
Response from KB on Mar 6, 2024
Thank you for your feedback. We looking forward to seeing you again in the future!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from KB on Mar 12, 2024
Thank you for your feedback.

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very good for business people but seemed to lack a family atmosphere. The front desk clerks were outstanding. You had to use a tablet to order food for meals. My wife asked one of the cooks for a straw to drink a soda and was told there were not any available. Less than a minute later she saw the cook put straws in a bag for a carryout meal.
Stayed 2 nights in Feb 2024
Response from KB on Mar 6, 2024
Thank you for your feedback. I sincerely apologize for the inconvenience you experienced with the restaurant team. This will be addressed with management.

8/10 Good

Moriah

Traveled with group
Disliked: Property conditions & facilities
In a very ideal location. Property is just very old and outdated but for a quick trip with close convenience I would definitely recommend.
Stayed 4 nights in Feb 2024
Response from KB on Mar 6, 2024
Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't necessarily like the area it was located in. Although there were a lot of other hotels in the same area.
Stayed 1 night in Feb 2024
Response from KB on Mar 6, 2024
Thank you for your feedback.

4/10 Poor

Samantha, Hanford

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay every thing was walking distance only thing was the breakfast wasn’t free and you definitely would rather eat out for breakfast instead of at the hotel
Stayed 4 nights in Jan 2024
Response from KB on Feb 8, 2024
Thank you for your feedback. So glad to hear that you enjoyed your stay! I do apologize for the inconvenience of no complimentary breakfast.

4/10 Poor

Michael W

Traveled with family
Disliked: Property conditions & facilities
The thermastat didn't work. No matter what temperature we set it at it was freezing in the room. Maintenance had to be called to help with water in bathtub
Stayed 3 nights in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. I apologize for the inconvenience you experienced during your stay.

8/10 Good

Charlene

Buffet not worthwhile
Stayed 2 nights in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. The next time you stay with us, you will have to check out our new and improved breakfast options!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locations pretty perfect. Its in walking distance to pretty much everything. The women working the front desk were friendly and helpful. The rooms were clean and the value seemed to be very good.
Stayed 3 nights in Jan 2024
Response from KB on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Sonya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

8/10 Good

chelsea

Stayed 1 night in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

4/10 Poor

Makenalani

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
broken shower, unhelpful staff
Stayed 4 nights in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. I apologize for the inconvenience you experienced during your stay.

8/10 Good

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Everything fine
Stayed 1 night in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would recommend
Stayed 2 nights in Jan 2024
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

4/10 Poor

Sofia

Stayed 3 nights in Dec 2023
Response from kb on Feb 8, 2024
Thank you for your feedback.

2/10 Terrible

Kent

Stayed 1 night in Dec 2023

8/10 Good

Anes

Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed the view.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kasey

Stayed 1 night in Dec 2023
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

6/10 Okay

Kim

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but beds sucked
Hotel is in a good location, but the beds left much to be desired compared to other Garden Inn locations. The sheets didn't fit the bed and the mattress cover was visible every morning. The mattress was uncomfortable and the pillows were awful. The carpet was just gross in the room. The staff was very friendly and we liked that we were in walking distance of all the things we wanted to see.
Stayed 7 nights in Dec 2023

6/10 Okay

DZUNG

Stayed 1 night in Dec 2023

4/10 Poor

Kanietrice

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis, New York

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
really great stay in great location, great value (except the price of parking)
Stayed 1 night in Dec 2023

10/10 Excellent

Sybil

Business traveler
.
Stayed 1 night in Dec 2023

10/10 Excellent

DON

Stayed 1 night in Dec 2023
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

4/10 Poor

Carlos

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kanika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff is very friendly. The beds are comfortable. The furniture in the rooms could use an upgrade many years of wear and tear.
Stayed 4 nights in Nov 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities
Nice place to stay
Response from kb on Feb 8, 2024
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us!

10/10 Excellent

Derrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location prefect, lil expensive per day for parking
Stayed 1 night in Nov 2023

10/10 Excellent

Quinn

Traveled with group
Stayed 1 night in Nov 2023
Response from kb on Nov 24, 2023
Thank you for your feedback! We hope to welcome you back to the Big Easy very soon!

10/10 Excellent

winshon

Stayed 2 nights in Nov 2023
Response from kb on Nov 24, 2023
Thank you for your feedback! We hope to welcome you back to the Big Easy very soon!

8/10 Good

Anjuly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet
Stayed 1 night in Nov 2023
Response from kb on Nov 24, 2023
Thank you for your feedback! We hope to welcome you back to the Big Easy very soon!

10/10 Excellent

Claudia, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was yummy and fresh , the room was so big and clean
Stayed 1 night in Sep 2023
Response from kb on Nov 24, 2023
Thank you for your feedback! We hope to welcome you back to the Big Easy very soon!

8/10 Good

Shelly

Stayed 1 night in Nov 2023

2/10 Terrible

Victoria

Disliked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Denae

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Anjuly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist at the front desk the night I arrived was rude. My flight was delayed so I called to let them know that I would do a late check in. He basically rushed me off the phone and hung up on me in the middle of me talking. When I got there he checked me in the wrong room so I had to go back downstairs for him to fix it after I spent a day at the airport due to my flight being delayed. The rest of the staff were nice and friendly whenever I contacted them for anything like booking tours for me and extending my stay.
Stayed 3 nights in Nov 2023

4/10 Poor

Jenny

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk girl could not be any more rude. The man working was nice. We had to haul all of our luggage up to our floor ourselves with no luggage rack. Ridiculous. Guys parking our car were okay. We didnt need our room cleaned but they didnt have enough towels to replace ours when they asked if we needed some. I will not stay here again. Will spend the extra money at Nopsi but staying in the FQ is where I will stay from now on. And I didnt get any $ back from the security deposit.
Stayed 3 nights in Nov 2023

2/10 Terrible

Joshua

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023