Ratings based on 672 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Less than expected

Posted Feb 23, 2015
Pros: The fitness studio, the equipment was top notch.
Cons: Renovate everything...
Location: Close to the airport which is convenient
Everything was alright....I did expect a lot more since it is a Hilton hotel. The furniture and fixtures were old and dated. The carpet was frayed and faded, the doors were scuffed up and chipped. The carpet in our room was sticky which is really odd. The restaurant was very expensive considering. We also had to wait a while for the shuttle which was disappointing since I asked the evening before how it worked and they said it was on demand. It was also very loud, we could hear every airplane and noise made in the rooms above and around us. The Holiday Inn or the Days Inn are just as close and way cheaper, I would recommend saving the money in this case.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Seattle, WA

Surprising and Relaxing

Posted Feb 19, 2015
Pros: Food was good, Rooms were nice, staff was friendly
Cons: Defiantly more for the business traveler. The hotel could possibly arrange for a bus to go to and from downtown each day for a small price.
Location: MSY airport and IHOP
Decided to extend my first trip to New Orleans by one day. The hotel I had was full and could not accommodate us for an additional day. We choose to stay here since it was right by the airport. This hotel is directly in front of the airport. They have a free shuttle that is on demand. I was pleasantly please that the decor was quite nice. I noticed that many pilots and flight attendants stayed here as we road the shuttle together. The hotel is quiet and the rooms are nicely put together. The food and drink prices are reasonable and they tasted really good especially for hotel (and double that airport hotel) food. It was tasty. I would stay here gain if I needed. But since I wanted to be in the French Quarter it is a bit far away. However I would recommend this place. If you want to frequent the French Quarter it maybe too far for frequent trips down town as it cost $33 cab or $20 each way to and from the hotel to the Qurarter.
1 out of 5
by A verified travelerfrom Tampa

Did not return deposit

Posted Feb 17, 2015
Made a reservations at 4:00pm because we missed our flight out that evening. We were able to find a flight out and called to cancel at 6:30pm and the hotel would not let me cancel and charged the full price of the room, over $300.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cruise

Posted Feb 16, 2015
Pros: Convenient to airport.
Cons: The beds are ok but not really soft and comfortable.
Location: Easy access to the airport and we could go to downtown New Orleans from here very easily.
We spent the night prior to leaving New Orleans on a cruise. It is very convenient to the airport where the cruise lines picked us up. There is nothing fabulous about this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
Pros: Staff, room, easy to get to airport.
Really easy hotel to get to the airport. Shuttle every 10 minutes. Extremely friendly stuff. Def recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
Staff was very helpful with parades in the area for that evening and the breakfast was delicious.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom San Diego CA

Airport convenience

Posted Jan 29, 2015
Location: The location is great for my travels. I rarely have to go into the city. Usually the North Shore, Baton Rouge or farther west.
My experience at the Hilton has always been positive. Located across the street from the airport in New Orleans, this hotel has been my number one choice for many years simply because of my late arrivals or very early departures and of course the 24 hour shuttle service. I cannot comment on other features they offer because of my schedule. The staff that I have encountered, have all been polite and friendly. As a matter of fact, my last trip out of MSY, I needed to leave the hotel by 5 am, the shuttle driver was in the lobby as if he was there waiting for me with a cheerful smile. It truly changed my mood and I found myself smiling with the staff in the terminal.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice hotel close to the airport

Posted Jan 27, 2015
Pros: Very good facilities.
Cons: Charging for internet is really cheap!
Location: Hotel close to the airport. Downtown is about 11 miles - not too far.
Very good facilities. Room is large and comfortable. Has everything one needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Good hotel clean n nice just faraway from downtown but service was awesome
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Closet hotel to New Orleans Airport

Posted Jan 13, 2015
Pros: Close to the airport for a quick turnaround time between overnight flights
Cons: Would benefit from a refurbishment
Location: Airport
I stayed one night after my late night flight was cancelled, and I was stranded at the airport. My first flight out the next morning left at 6.00am, so this hotel was the perfect location. It is very close to the airport and provides an excellent 24 hour shuttle bus, available on demand during the night. The hotel itself is a little dated and rundown, and my room had a smell to it. The bed was comfortable, the toiletries excellent, and the staff were lovely and helpful when I needed to access a document I needed to send on a USB drive. There are also free 15 minute internet computers in the lobby, The restaurant was open until 11pm, which was good for late night food.