Ratings based on 1,128 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, TX

Great location

Posted Jun 8, 2015
Pros: Location, cleanliness
The hotel is very comfortable and perfectly situated off the beaten path, yet within walking distance to everything.
Comment from Hotel Management
Jun 10, 2015 by Donz, Hotel Management
Leslie, thank you for the wonderful 4-star review! We were pleased to read that our location and hotel met your expectations. We hope you will return to the Hilton St. Charles when your travels bring you back to NOLA.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
We had a great stay. Location was great for accessing the French Qtr. The staff was more than helpful.
Comment from Hotel Management
Jun 4, 2015 by Donz, Hotel Management
Thank you for your kind words regarding your visit and pleased to read our staff met your expectations!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from 東京

総合的には良いホテル

Posted May 20, 2015
Pros: 部屋は清潔で広い。1階のレストランLukeは生牡蠣と地元のビールがタップで6種類ほど楽しめる。
Cons: 泊まった部屋は広くて良かったが,家具はデスクとベッドのみでくつろぐスペースがなかった。ソファが配置されていたら最高だった(他の部屋ならあったのかも知れない)。
Location: 街の中心部で便利。北に2ブロック行くとコンビニ(Brothers Food Mart),南に3ブロック行くとスーパー(Rouses Market)あり。
1926年竣工のLouisiana Masonic Templeを2001年にリノベーション,その後2005年のハリケーン・カトリーナの被害に遭い,2007年に再オープンしたホテル。
Comment from Hotel Management
May 23, 2015 by Donz, Hotel Management
Thank you for selecting the Hilton NO St. Charles for your stay. We truly value your comments and thank you for your time in this regard. Sounds like you might be a history buff...we were excited to see your interest in the history of our building. Please come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Beautiful hotel, helpful staff, excellent facilities. Could use a food service facility directly connected to the hotel.
Comment from Hotel Management
May 23, 2015 by Donz, Hotel Management
Thank you for the wonderful comments and the 5-Star review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Relaxing hotel with very comfortable beds

Posted Apr 23, 2015
I quite enjoyed my stay at this Hilton. It is perfectly located in NOLA--an easy walk to the French Quarter, Garden District, etc. The hotel is beautiful and has very nice rooms with very comfortable beds. My only issue with my stay was when I went to shower, I realized they forgot to leave shampoo in the bathroom and the bar of body soap was wet in the box. I am not sure if it was used and put back :( Those two issues are definitely employee related. I would definitely stay at this hotel again!
Comment from Hotel Management
Apr 28, 2015 by DonZ, Hotel Management
Katie thank you for your wonderful review. Delighted to read you enjoyed your stay. Please accept our apology regarding the shampoo. Rest assured this will be shared with our team. Honored that you would consider a return visit and we hope that return is soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ventura CA

Hilton comfort in a classic hotel

Posted Apr 14, 2015
Pros: Modern yet classic style
Cons: rooms were a little small (compared to other properties) but did not spend much time in room anyway. breakfast at Luke's was expensive
Location: St. Charles streetcar line, Lafayette Square, 10 minute walk to Nat'l WWII Museum.
This hotel had all the usual Hilton comforts and amenities, but in the classic setting of a 1926 building. Great location with the St. Charles streetcar line passing by in front.
Comment from Hotel Management
Apr 21, 2015 by Donz, Hotel Management
Thank you for the wonderful 5-star review! Delighted that you enjoyed your stay and please come back and see us!
3 out of 5
by A verified traveler from Atlanta, GA

Okay

Posted Apr 10, 2015
This hotel is pretty close to the French quarter. The facilities were okay. There were no drawers in the room to put your clothing. If booked on Expedia, the hotel charges $50/night for incidentals. This was a surprise for me. Staff was great; they were helpful and professional. Nothing at this hotel is complimentary except a cup of wine a day. I've stayed better at less expensive hotels. I wanted to treat my family by staying here but wish that I'd booked some place else with more amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore MD

Very Nice hotel, loved the location

Posted Apr 6, 2015
This is our second time to New Orleans. I loved that this Hotel was right on the St Charles line yet very close to the French Quarter, yet separated from the circus of Bourbon St so it is quiet. Very nice room on the 9th floor. We had a room that didn't have much of a view (building across 20 feet away) but I didn't care at all, still could see the street and sky to check the weather. Room was comfortable, AC worked very well, bed was great, shower and bathroom was great, everything was very clean. Staff was very helpful and friendly. Will definitely stay here again, I'd recommend it to others too.
Comment from Hotel Management
Apr 8, 2015 by DonZ, Hotel Management
Thank you for the wonderful review! We were delighted to read that our hotel, location and team met your expectations. We are honored by your comment that you would return and recommend our hotel to others. This is the highest compliment that can be offered and we THANK YOU!
4 out of 5
Recommended
for Families
by Randall from Menifee, CA

could be better

Posted Apr 3, 2015 on Hotels
We stayed just one night in the Hilton in New Orleans on St. Charles. The staff when we got to the hotel at 7:00 AM was wonderful, got us checked in and our bags secured for us until our room was ready, and they were quick to contact us around 11:00 Am that our room was ready. Our room was clean, and our bags were retrieved for us, and we set up the room. The one negative was that the message light was on the phone, there was no message but the light would not go off. I reported this to the desk, and they did not resolve this, which meant finding something to cover the light so we could sleep. The concierge offered suggestions for dinner, but the choice did not meet what we had asked for, but we found other options. Overall the night stay was good and the location was great!
Comment from Hotel Management
Jun 13, 2015 by Don Z, Hotel Management
Randall, thank you for taking the time to share your thoughts on our hotel and visit. Please accept our apology regarding the message light on your phone. Rest assured this will be addressed with our team. Please come back and see us the next time your travels bring you to New Orleans. Thank you again for your nice review and your patronage.
5 out of 5
Recommended
for Everyone
by A verified traveler from MS

A dream

Posted Mar 30, 2015
Our stay here was amazing. The room was gorgeous & it was walking distance from Bourbon Street. I will definitely be staying here when I go back!!!
Comment from Hotel Management
Apr 8, 2015 by Donz, Hotel Management
You are amazing! Thank you for the wonderful review. Honored that you will return and please know your review does wonders for our team's moral in our continual strive for service excellence...THANK YOU!