Ratings based on 945 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler
Hotel clues to super dome and French quarterPosted Aug 17, 2014
Hotel room very damp and wet even with A/C on. Very hard to get comfortable with wet bedding.
by A verified traveler from Houston Texas
Competent staff. Horrible hotelPosted Aug 4, 2014
Took 30 minutes for water to warm for a luke warm shower. Room was always damp and either too hot and musty or too cold and freezing. My view out the window was a brick wall and rusted fire escape. Scaffolding covered the entire front of the building. Sink did not drain. TV cut in and out for the entire stay. The front desk staff, the gentlemen that helped with luggage and valet parked the vehicle were always accommodating and polite Will not stay there again. Expected much much more from the Hilton Hotel chain.
for Everyoneby A verified traveler from Palmetto, La
first time here, go to New Orleans at least twicePosted Jul 29, 2014
Cons: bed & pillows but I have a very bad back
Location: everything was in walking distance for me & my family
the staff at hotel great, room had plenty of room & clean, would return for stay when I come back
for Everyoneby A verified traveler from Little Rock AR
Hotel convenient to Erench Quarter.Posted Jul 28, 2014
Pros: The hotel is close enough to the quarter and very close to garden district. Easy to get even during rush hour,
Location: walking distance to french quarter, bus stop or street car one block up cabs are abundent aquarium , zoo,Magazine St , easy 15 min to lakeshore.
The employees were courteous and respectful. The valet team were the best they were very helpful with our doors and our packages. Our rooms were clean, comfortable, and quite.Plenty of towels and pillows. The hotel was gorgeous and historical. Lots of marble and deco.
for Everyoneby A verified traveler from Mobile, AL
Nice Hotel close to the everythingPosted Jul 26, 2014
The hotel was nice. The staff was friendly and it is near the Superdome, Bourbon, and French Quarter. I did have a maintenance issue and they moved me to a new room right away. Some major cons included the smell of the hotel/rooms (smelled old because it is) and the $39 parking fee.
for Everyoneby A verified traveler
Posted Jul 14, 2014
Parking staff a liitle too young and did not care about my car. Mud all over the mats and music blasting on a rap station...Overnight valet $40, across the street covered parking $20....
for Business Travelersby A verified traveler from Washington State
Nice Hotel with great history.Posted Jul 7, 2014
Pros: The History. It was an old masonic temple.
Cons: Really needs to be updated but it was clean and comfortable with a great staff.
Location: A bit of a walk to the French Quarter but not too bad, nothing much to do at the hotel. There is a tiny bar in Luke but did not look inviting at all.
Just spent one night but it was nice. The one single thing that could have kept me there would have been a hotel lounge. You have so much space with all of the ballrooms etc.
for Couplesby A verified traveler
Good Location & Interesting Historical PropertyPosted Jun 23, 2014
Pros: Location, restaurant
Cons: Training for the valet staff on customer service.
Location: Have a cocktail at the Sazerac Bar in the nearby Roosevelt Hotel.
My husband and I stayed at the Hilton for a long weekend. It's located just a couple of blocks from Bourbon Street in the quieter Central Business District. Overall, we enjoyed our stay. The restaurant, Luke, is fabulous and worth a visit even if you're not staying at the hotel. The front desk clerk, Judith, was very accommodating about finding us another room when we had some concerns about the room we initially were assigned. The building is a former Masonic Lodge with many of the original architectural details. The workout facility has nice, new machines and free weights. The only down side we found was that the valet staff were oddly unobservant of people arriving or needing help with negotiating the heavy front doors. The hotel would do well to better train these staff members since they help create the initial and last impression of the property.
for Everyoneby A verified traveler from Richardson, TX
Great location for walking to the French Quarters.Posted Jun 23, 2014
The only problem was the overwhelming mildew smell in my room. I bought an air freshener at a pharmacy, and the smell improved. Otherwise, the hotel was perfect. Very comfortable bed in a spotless room. There is a free wine happy hour in the lobby from 4-6. I would definitely stay there again, but I would pack an air freshener. After the hotel is renovated, it will be absolutely wonderful.
for Everyoneby A verified traveler
Close to the French quarterPosted Jun 17, 2014
Pros: The friendliness and the clean accommodations
Cons: Room for a chair or two.
Location: Many excellent restaurants and shops.
We enjoyed being right on the trolley line and walking distance to the French Quarter