Ratings based on 1,134 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Jul 17, 2015
Pros: Comfortable spacious room. Perfect location in New Orleans
Cons: Staffs knowledge of internet access. Took three interactions with the staff before someone gave us a paper explaining how to access the internet.
Great location, easy access to most tourist sites
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

How Suite it is

Posted Jul 13, 2015
We booked a Suite however when we showed up we were given keys to a Regular King and told that the hotel was sold out. However, the manager asked if we could give him some time to try and make it right...we went to dinner, came back and our suite was ready. Not an ideal situation, but I appreciated the Manager making things right.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, St Charles

ftiendly staff. Close to everything. S

Posted Jul 13, 2015
Every one was super friendly. Location was great. Very pretty. Very clean. My only complaint was the rooms were EXTREMELY humid. The sheets felt wet. The carpet felt wet. The mirrors fogged. And there was no vent in the bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the French Quarter

Posted Jul 10, 2015
Very nice hotel, very accommodating. Close to everything there is to do in New Orleans.
Comment from Hotel Management
Jul 13, 2015 by Donz, Hotel Management
Thank you for the wonderful 5-star review! Delighted to read you enjoyed the hotel and our superb location. Please come back and see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Jul 6, 2015
Pros: Very attractive room and lobby.
Cons: Nothing
Location: Bourbon St. and Casino
Our stay at the Hilton was great! The front desk and housekeeping staff were excellent. Our room was beautiful. The location was very convenient for us walking to Bourbon St.
Comment from Hotel Management
Jul 9, 2015 by DonZ, Hotel Management
CeCe, thank you for the wonderful 4-star review. Delighted to read the hotel's location and team met your expectations. We hope you will return to the Hilton St. Charles real soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, TX

Great location

Posted Jun 8, 2015
Pros: Location, cleanliness
The hotel is very comfortable and perfectly situated off the beaten path, yet within walking distance to everything.
Comment from Hotel Management
Jun 10, 2015 by Donz, Hotel Management
Leslie, thank you for the wonderful 4-star review! We were pleased to read that our location and hotel met your expectations. We hope you will return to the Hilton St. Charles when your travels bring you back to NOLA.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2015
We had a great stay. Location was great for accessing the French Qtr. The staff was more than helpful.
Comment from Hotel Management
Jun 4, 2015 by Donz, Hotel Management
Thank you for your kind words regarding your visit and pleased to read our staff met your expectations!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from 東京

総合的には良いホテル

Posted May 20, 2015
Pros: 部屋は清潔で広い。1階のレストランLukeは生牡蠣と地元のビールがタップで6種類ほど楽しめる。
Cons: 泊まった部屋は広くて良かったが,家具はデスクとベッドのみでくつろぐスペースがなかった。ソファが配置されていたら最高だった(他の部屋ならあったのかも知れない)。
Location: 街の中心部で便利。北に2ブロック行くとコンビニ(Brothers Food Mart),南に3ブロック行くとスーパー(Rouses Market)あり。
1926年竣工のLouisiana Masonic Templeを2001年にリノベーション,その後2005年のハリケーン・カトリーナの被害に遭い,2007年に再オープンしたホテル。
Comment from Hotel Management
May 23, 2015 by Donz, Hotel Management
Thank you for selecting the Hilton NO St. Charles for your stay. We truly value your comments and thank you for your time in this regard. Sounds like you might be a history buff...we were excited to see your interest in the history of our building. Please come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Beautiful hotel, helpful staff, excellent facilities. Could use a food service facility directly connected to the hotel.
Comment from Hotel Management
May 23, 2015 by Donz, Hotel Management
Thank you for the wonderful comments and the 5-Star review!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Relaxing hotel with very comfortable beds

Posted Apr 23, 2015
I quite enjoyed my stay at this Hilton. It is perfectly located in NOLA--an easy walk to the French Quarter, Garden District, etc. The hotel is beautiful and has very nice rooms with very comfortable beds. My only issue with my stay was when I went to shower, I realized they forgot to leave shampoo in the bathroom and the bar of body soap was wet in the box. I am not sure if it was used and put back :( Those two issues are definitely employee related. I would definitely stay at this hotel again!
Comment from Hotel Management
Apr 28, 2015 by DonZ, Hotel Management
Katie thank you for your wonderful review. Delighted to read you enjoyed your stay. Please accept our apology regarding the shampoo. Rest assured this will be shared with our team. Honored that you would consider a return visit and we hope that return is soon!