Exterior

Reviews of Holiday Inn Hotel & Suites Slidell, an IHG Hotel

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 100 out of 275 reviews" "
Rating 8 - Good. 57 out of 275 reviews" "
Rating 6 - Okay. 45 out of 275 reviews" "
Rating 4 - Poor. 29 out of 275 reviews" "
Rating 2 - Terrible. 44 out of 275 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

bridgette

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
They are over charging me and they are still charging me and I am not even staying there
Stayed 5 nights in Mar 2024
Response from Holiday Inn & Suites Supervisor on Mar 16, 2024
Thanks for your feedback I Will like to look into your reservation can i get your reservation number First and last name the day you checked in?

2/10 Terrible

Marquita

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing couldn’t even get checked in
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Supervisor on Mar 11, 2024
Sorry for the inconvenience Can you tell me a little more about your experience.

6/10 Okay

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was nice and clean, but the common areas, hallways, and elevator had a terrible odor. Thankfully the room didn’t smell or we couldn’t have stayed. The front desk staff were courteous. I did like that they had Dove amenities in the bathroom. We didn’t have to unpack our toiletries bag.
Response from Holiday Inn & Suites Supervisor on Mar 11, 2024
Thanks for your feedback will love to see you back soon.

6/10 Okay

gary

Traveled with family
nc
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Supervisor on Mar 11, 2024
Thanks for your feedback.

8/10 Good

DeAngela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk staff was friendly, room was clean and exactly as pictured. Nice spot since it’s right by the freeway, I also loved that Waffle House was down the street.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Supervisor on Mar 2, 2024
Thanks for your feedback will love to see back soon.

6/10 Okay

Carla

Traveled with family
Disliked: Property conditions & facilities
Needs upgrade
Stayed 2 nights in Dec 2023
Response from Holiday Inn & Suites on Jan 9, 2024
Thanks for your feedback.

10/10 Excellent

alexandra, hadensville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Supervisor on Dec 30, 2023
Thanks for your feedback

6/10 Okay

Nicole

Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Holiday Inn & Suites Supervisor on Dec 22, 2023
Thanks for your feedback.

4/10 Poor

Jody

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
The hotel was awful! Outdated, had the dnd on the door they still came knocking, the room had an odor. The bed was so hard.
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Supervisor on Dec 19, 2023
Sorry Thanks for your feedback I'll look into the situation.

4/10 Poor

Leany

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor quality
Check-in took over 40 minutes. One clerk was helping me and another came over and started using her computer, which took the 40 minutes. Then the keys didn't work and had them re-done. When I finally opened the door, the room was a mess and had not been cleaned. Then I was moved to another room and again the keys didn't work.
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Supervisor on Dec 19, 2023
Thanks for your feedback we had a guest that card wasn't going through My other FD was in training at the time of c you'll checking in.

8/10 Good

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. We will stay again!
Stayed 4 nights in Nov 2023
Response from Holiday Inn & Suites Supervisor on Nov 28, 2023
Thanks for the feedback.

4/10 Poor

Latunder, Lithonia

Traveled with partner
I had to check out because of the smell like mildew, it needs to be upgraded and the carpet needs to be pulled up
Stayed 3 nights in Nov 2023
Response from Holiday Inn & Suites Supervisor on Nov 28, 2023
Sorry we are remodeling Now.

6/10 Okay

Cecil

Stayed 5 nights in Nov 2023
Response from Holiday Inn & Suites Supervisor on Nov 18, 2023
Thanks for your feedback. Hope to see you back soon

4/10 Poor

Marsha, Hurt

Disliked: Cleanliness, staff & service, property conditions & facilities
When checking in and out the front desk person stayed on their personal call on speaker phone. The electricity flickered on an off in our room and the light didn't work in the restroom. The shades on the lights were ripped. There was a soft rotten spot in the floor. The door knob needed to be replaced. The water coming out of the spigot was brown. Not a 2.5 star room at all.
Stayed 1 night in Oct 2023
Response from Holiday Inn & Suites Supervisor on Oct 27, 2023
Hi I'm sorry about Front desk agent being on the phone while a Guest was checking in. I'll Look into it who was here and solved the issue. I'll find out about the issues that was in the room.

10/10 Excellent

Nicole

Stayed 2 nights in Oct 2023
Response from Holiday Inn & Suites Supervisor on Nov 17, 2023
Thanks for your feedback. Will love to see you back soon.

4/10 Poor

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!! If you want to watch sports
Television was not set no channels were what they were supposed to be. Mediocre maid service
Stayed 2 nights in Oct 2023
Response from Holiday Inn & Suites Supervisor on Oct 27, 2023
I'm sorry if you would've contacted frontdesk we would've been able let you know what channel sports come on.

8/10 Good

Andy

Business traveler
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Oct 2023
Response from Holiday Inn & Suites Supervisor on Oct 24, 2023
THANKS YOU FOR HOPE TO SEE YOU BACK SOON.

8/10 Good

Sunil kumar

Stayed 3 nights in Oct 2023
Response from Holiday Inn & Suites Supervisor on Nov 8, 2023
Love You Feedback hope to see you back soon.

6/10 Okay

Alicia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very outdated! It looks like it was patched back together. The staff was excellent!
Stayed 2 nights in Oct 2023
Response from Holiday Inn & Suites Supervisor on Oct 12, 2023
Thanks for your feedback we are working on the building now. Will love to see you back

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Holiday Inn & Suites on Oct 9, 2023
Hi Mr. David is there anything I can help you with That didn't make your stay good as you would've liked it to be?

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2023
Response from Holiday Inn & Suites Supervisor on Sep 26, 2023
Thanks for your feedback will love to see you back soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. No noise. Comfortable beds.
Stayed 2 nights in Sep 2023
Response from Holiday Inn & Suites Supervisor on Sep 26, 2023
Thank You for your feedback will love to see you back soon.

2/10 Terrible

David

Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Supervisor on Sep 16, 2023
Thanks For you feedback will love to see you back soon.

10/10 Excellent

CHENGLUN

Liked: Cleanliness, staff & service, amenities
Good location, very clean, good services.
Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Supervisor on Sep 15, 2023
Thank you I really appreciate your feedback hope to see you back soon.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Supervisor on Sep 12, 2023
Thanks for feedback to hope to you back soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Over priced
Staff was wonderful, friendly and helpful. Hotel is over priced. Typical Trucker hotel right off the highway. The entrance smell of mildew or of a previous flood. The entrance floors are old and need replaced. The carpet on the floors are horrible; old dirty looking, bubbled up and need to be taken up. I had a king suite which was to my surprise a nice suite. Looked like they did some renovations. The room was clean, working appliances & clean looking carpet. I will not return especially for the price.
Stayed 3 nights in Sep 2023
Response from Holiday Inn & Suites on Sep 7, 2023
Hey our prices are low right now. I'm sorry for your experience I wish you would be back soon it will be much better.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Very well maintained and friendly staff. Family in for one day but will come back to this hotel
Stayed 1 night in Sep 2023
Response from Holiday Inn & Suites Supervisor on Sep 4, 2023
Thank you so must I appreciate your feedback. Will be glad to have you back.

10/10 Excellent

Harold P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine and it was nothing to dislike
Stayed 1 night in Jul 2023
Response from Frontdesk on Aug 21, 2023
Thanks Will love to see you back.

4/10 Poor

Karen, Shreveport

Stayed 1 night in Jul 2023
Response from Frontdesk on Aug 21, 2023
Thanks hope to see you again.

8/10 Good

Jamss

Stayed 1 night in Jul 2023
Response from Frontdesk supervisor on Aug 21, 2023
Thanks You how can i help make your stay better next visit.

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Air unit in room was very loud, told front desk staff, and did nothing, not even sorry. Breakfast in lobby was terrible, skip. Night shift crew was very helpful in recommending places to eat.
Stayed 1 night in Jul 2023
Response from Frontdesk supervisor on Aug 21, 2023
Thanks sorry for the inconvience we are fixing thingd up now at the hotel. Happy you loved the staff

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Frontdesk supervisor on Aug 21, 2023
Thanks happy you enjoy your stay.

6/10 Okay

Jared

Stayed 2 nights in Jun 2023
Response from Frontdesk supervisor on Aug 21, 2023
Thanks Happy you enjoy your stay.

8/10 Good

Keven, Warrior

Stayed 1 night in May 2023
Response from Frontdesk supervisor on Aug 21, 2023
Thanks happy you enjoy your stay.

2/10 Terrible

George

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
the staff was not knowledgeable or willing to help guests...this hotel needs updated....if we needed more than a 1 night stay....we would have left.
Stayed 1 night in Jun 2023

10/10 Excellent

troy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wife and I stayed here to be closer to lady of the lake, for a short drive. when they push back her surgery by 4 hrs. the staff was nice to give us a late checkout. was really helpful. we both both thank the staff for being so thoughtful.
Stayed 1 night in May 2023

6/10 Okay

ildiko

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean but had a very bad, chemical type of smell. Breakfast was always very late, one day one hour late
Stayed 4 nights in May 2023

4/10 Poor

Ronald

Traveled with family
Disliked: Amenities
Slipped in dining area on spilled water and no report or concern even though witnessed by staff. Breakfasts were awful, cold, dry and milk warm. No drink choices. Lights in room all too dim to even use for makeup and bathroom so small could hardly turn around in. Definitely not up to par. No housekeeping at all. Not all plugs worked.
Stayed 3 nights in May 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and room clean and comfy. Outside property could use some TLC, but overall a great room.
Stayed 1 night in May 2023

10/10 Excellent

Quadiedra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Shaquwanda

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room I was assigned had termites in them. Also, the curtains and linen was stained. The remote to the TV did not work properly as well as the fridge did not get cold. The property needed updates. They were overbooked and did not have many options available to change rooms. However, the staff was very understanding and helpful.
Stayed 2 nights in Apr 2023

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities
Okay hotel. USB didn’t work
Stayed 1 night in Apr 2023

8/10 Good

Mercedes

Stayed 1 night in Apr 2023

2/10 Terrible

Douglas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Brenda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were fine, yet the room was smelly and fixtures were rusted.
Stayed 1 night in Apr 2023

10/10 Excellent

Noel

Liked: Cleanliness, amenities, property conditions & facilities
The property has a guest washer and dryer on the 2nd floor that takes $6 total ($3 to wash/$3 to dry) worth of quarters per load but the front desk was unable to provide quarters for those machines. I even asked for quarters for just $1 but was told they did not have it. I feel like that is unacceptable. I was forced to leave and stop at the gas station who was only able to provide a $10 roll of quarters.

10/10 Excellent

John

Stayed 1 night in Apr 2023

6/10 Okay

Diana

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
One staff member was yelling at another staff member in front of everyone also cursing
Stayed 1 night in Mar 2023

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and quiet. Had easy check in and out.
Stayed 1 night in Mar 2023

2/10 Terrible

Andrew

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was dirty and stunk. My floors were sticky, the toilet seat was broke, the shelf in the shower was broken and missing, there was scoff marks in the paint everywhere, the wait staff in the dining room were rude, and the parking was terrible! I could go on……
Stayed 2 nights in Mar 2023