All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 100 out of 275 reviews" "
10 - Excellent
100
Rating 8 - Good. 57 out of 275 reviews" "
8 - Good
57
Rating 6 - Okay. 45 out of 275 reviews" "
6 - Okay
45
Rating 4 - Poor. 29 out of 275 reviews" "
4 - Poor
29
Rating 2 - Terrible. 44 out of 275 reviews" "
2 - Terrible
44
7.2/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
2/10 Terrible
bridgette
Traveled with family
Mar 15, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
They are over charging me and they are still charging me and I am not even staying there
bridgette
Stayed 5 nights in Mar 2024
Response from Holiday Inn & Suites Supervisor on Mar 16, 2024
Thanks for your feedback I Will like to look into your reservation can i get your reservation number First and last name the day you checked in?
Response from Holiday Inn & Suites Supervisor on Mar 11, 2024
Sorry for the inconvenience Can you tell me a little more about your experience.
6/10 Okay
Kristi
Traveled with partner
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was nice and clean, but the common areas, hallways, and elevator had a terrible odor. Thankfully the room didn’t smell or we couldn’t have stayed. The front desk staff were courteous. I did like that they had Dove amenities in the bathroom. We didn’t have to unpack our toiletries bag.
Kristi
Response from Holiday Inn & Suites Supervisor on Mar 11, 2024
Thanks for your feedback will love to see you back soon.
6/10 Okay
gary
Traveled with family
Mar 8, 2024
nc
gary
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Supervisor on Mar 11, 2024
Front desk staff was friendly, room was clean and exactly as pictured. Nice spot since it’s right by the freeway, I also loved that Waffle House was down the street.
DeAngela
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Supervisor on Mar 2, 2024
Thanks for your feedback will love to see back soon.
Check-in took over 40 minutes. One clerk was helping me and another came over and started using her computer, which took the 40 minutes. Then the keys didn't work and had them re-done. When I finally opened the door, the room was a mess and had not been cleaned. Then I was moved to another room and again the keys didn't work.
Leany
Stayed 1 night in Dec 2023
Response from Holiday Inn & Suites Supervisor on Dec 19, 2023
Thanks for your feedback we had a guest that card wasn't going through My other FD was in training at the time of c you'll checking in.
8/10 Good
Heather
Traveled with family and small children, Traveled with family
When checking in and out the front desk person stayed on their personal call on speaker phone. The electricity flickered on an off in our room and the light didn't work in the restroom. The shades on the lights were ripped. There was a soft rotten spot in the floor. The door knob needed to be replaced. The water coming out of the spigot was brown. Not a 2.5 star room at all.
Marsha
Stayed 1 night in Oct 2023
Response from Holiday Inn & Suites Supervisor on Oct 27, 2023
Hi I'm sorry about Front desk agent being on the phone while a Guest was checking in. I'll Look into it who was here and solved the issue. I'll find out about the issues that was in the room.
10/10 Excellent
Nicole
Oct 27, 2023
Nicole
Stayed 2 nights in Oct 2023
Response from Holiday Inn & Suites Supervisor on Nov 17, 2023
Thanks for your feedback. Will love to see you back soon.
Response from Holiday Inn & Suites Supervisor on Sep 12, 2023
Thanks for feedback to hope to you back soon.
6/10 Okay
Verified traveler
Sep 5, 2023
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Over priced
Staff was wonderful, friendly and helpful. Hotel is over priced. Typical Trucker hotel right off the highway. The entrance smell of mildew or of a previous flood. The entrance floors are old and need replaced. The carpet on the floors are horrible; old dirty looking, bubbled up and need to be taken up. I had a king suite which was to my surprise a nice suite. Looked like they did some renovations. The room was clean, working appliances & clean looking carpet. I will not return especially for the price.
Verified traveler
Stayed 3 nights in Sep 2023
Response from Holiday Inn & Suites on Sep 7, 2023
Hey our prices are low right now. I'm sorry for your experience I wish you would be back soon it will be much better.
Response from Frontdesk supervisor on Aug 21, 2023
Thanks You how can i help make your stay better next visit.
6/10 Okay
Kevin
Traveled with family
Jul 10, 2023
Liked: Cleanliness, staff & service
Air unit in room was very loud, told front desk staff, and did nothing, not even sorry. Breakfast in lobby was terrible, skip. Night shift crew was very helpful in recommending places to eat.
Kevin
Stayed 1 night in Jul 2023
Response from Frontdesk supervisor on Aug 21, 2023
Thanks sorry for the inconvience we are fixing thingd up now at the hotel. Happy you loved the staff
wife and I stayed here to be closer to lady of the lake, for a short drive. when they push back her surgery by 4 hrs. the staff was nice to give us a late checkout. was really helpful. we both both thank the staff for being so thoughtful.
Room was clean but had a very bad, chemical type of smell. Breakfast was always very late, one day one hour late
ildiko
Stayed 4 nights in May 2023
4/10 Poor
Ronald
Traveled with family
May 9, 2023
Disliked: Amenities
Slipped in dining area on spilled water and no report or concern even though witnessed by staff. Breakfasts were awful, cold, dry and milk warm. No drink choices. Lights in room all too dim to even use for makeup and bathroom so small could hardly turn around in. Definitely not up to par. No housekeeping at all. Not all plugs worked.
The room I was assigned had termites in them. Also, the curtains and linen was stained. The remote to the TV did not work properly as well as the fridge did not get cold. The property needed updates. They were overbooked and did not have many options available to change rooms. However, the staff was very understanding and helpful.
The property has a guest washer and dryer on the 2nd floor that takes $6 total ($3 to wash/$3 to dry) worth of quarters per load but the front desk was unable to provide quarters for those machines. I even asked for quarters for just $1 but was told they did not have it. I feel like that is unacceptable. I was forced to leave and stop at the gas station who was only able to provide a $10 roll of quarters.
Noel
10/10 Excellent
John
Apr 2, 2023
John
Stayed 1 night in Apr 2023
6/10 Okay
Diana
Traveled with family
Apr 1, 2023
Liked: Amenities
Disliked: Property conditions & facilities
One staff member was yelling at another staff member in front of everyone also cursing
The hotel was dirty and stunk. My floors were sticky, the toilet seat was broke, the shelf in the shower was broken and missing, there was scoff marks in the paint everywhere, the wait staff in the dining room were rude, and the parking was terrible! I could go on……