Meeting facility

Reviews of Holiday Inn Metairie New Orleans, an IHG Hotel

3 out of 5
Holiday Inn Metairie New Orleans, an IHG Hotel
2261 N Causeway Blvd, Metairie, LA

Reviews

7.8

Good

Rating 10 - Excellent. 339 out of 999 reviews" "
Rating 8 - Good. 360 out of 999 reviews" "
Rating 6 - Okay. 190 out of 999 reviews" "
Rating 4 - Poor. 59 out of 999 reviews" "
Rating 2 - Terrible. 51 out of 999 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judy, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that you could self-park your car. The full hot breakfast buffet items were really good. The room was very clean the carpet could be changed out.
Stayed 2 nights in Apr 2024

2/10 Terrible

Yun

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No clean
Stayed 3 nights in Mar 2024
Response from AGM Bryan Chapman on Mar 27, 2024
Thanks so much for being our guest!!! I'm disheartened that you didn't have a great stay here at the hotel. I want to apologize for the inconvenience of your room not being cleaned efficiently during your visit. I will make sure housekeeping is fully aware of every single room that needs attention for the day, and we will report and check all of our work. Once again, I'm truly sorry about this mishap, but I do hope that you give us another chance in the future to redeem ourselves.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was above and beyond!
Stayed 1 night in Mar 2024
Response from AGM Bryan Chapman on Mar 27, 2024
Thanks so much for being our guest!!! I'm thrilled to know that you enjoyed your stay here at the hotel. I will definitely commend the staff on an excellence job by keeping the hotel clean and fresh throughout your visit. I'm happy that you were able to relax in the comfort of your room. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!

8/10 Good

Kenya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgraded rooms. Some of the building interior still needed some work - but the rooms were nice. Dishes and silverware should be included in the kitchen areas.
Stayed 2 nights in Mar 2024
Response from AGM Bryan Chapman on Mar 14, 2024
Thanks so much for being our guest!!! I'm happy to see that you enjoyed your stay here at the hotel. I really appreciate the kudos towards our upgraded rooms. We are growing every day, and we are constantly bringing the hotel status positive. I will have a discussion with management so we can figure out a nice solution to the kitchen areas of the hotel. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in!! Staff was very nice and helpful
Stayed 1 night in Mar 2024
Response from AGM Bryan Chapman on Mar 14, 2024
Wow! Thanks so much for being our guest! I'm thrilled to know that you have enjoyed your stay here at the hotel. I'm glad to know you were able to relax during your visit with no worries. I will definitely commend the entire staff for providing excellent service and showing genuine hospitality. Thank you for choosing us and I do hope to see you again when you are visiting the Metairie area! Safe travels!

4/10 Poor

Shinichi

Business traveler
Disliked: Staff & service
The room that I stayed didn’t have a trashcan ,hair dryer or tissues. And also room phone didn’t work.So I had to go to front desk to tell them about them. I asked them to bring those items above to my room but they didn’t do it when I asked a woman at the front desk. I asked them again and then they finally brought them.
Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Mar 5, 2024
Thanks so much for being our guest!!! I'm very disheartened to hear that you didn't have a good experience with us. I will speak with the housekeeping management team to figure out why we opened a room that wasn't complete with all the necessities. I want to apologize for the staff's reaction to a couple of items that you requested for your room. We are here to provide customer service and that's what all our guests should be receiving on a daily basis in a timely manner. Once again, I regretful for the mishaps that happened with your stay, but I do hope you give us another chance in the future.

8/10 Good

larry

Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Feb 23, 2024
Thanks so much for being our guest!!! I'm glad to see that you enjoyed your stay here at the hotel. I will commend the hotel staff on a fantastic job that they have done. Thank you for choosing us and I do hope to see you again in the near future.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe
Stayed 3 nights in Feb 2024
Response from AGM Bryan Chapman on Feb 21, 2024
Thanks so much for being our guest!!! I'm very happy that you enjoyed your stay here at the hotel. I really appreciate your positive and kind words about the hotel. Once again, thank you for choosing us and I do hope to see you in the near future.

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a few problems with the room and the staff fixed them right away. Everyone was friendly and welcoming!
Stayed 2 nights in Feb 2024
Response from AGM Bryan Chapman on Feb 17, 2024
Thanks so much for being our guest!!! I do want to apologize for any inconvenience that was presented to you during your stay here at the hotel. I'm glad to know that the staff remedy everything in a timely manner. I also appreciate that you have mentioned how nice and inviting everyone was towards you. Thank you for your review and I do hope to see you again in the near future.

10/10 Excellent

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with this property!!!
Stayed 1 night in Jan 2024
Response from AGM Bryan Chapman on Jan 21, 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!

10/10 Excellent

kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Never had enough towels, our garbage was overflowing. There were no shades over the window, so it was hard to sleep in daylight.. The bathroom was only accessible through the bedroom. It was fine, but would not necessarily recommend.
Stayed 4 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thank you so much for being our guest! We are so sorry you did not have such a great experience in your room. We have our Maintenance Chief and our Executive Housekeeper correcting the matter and coaching accordingly. Thank you again for choosing us and we hope to see you again in the near future!!

6/10 Okay

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room window reminded me of an old hospital ward. Two of the staff members had saucy attitudes, one of which was particularly rude. Chef Ron’s Gumbo Stop was very good, which is next door to hotel.
Stayed 1 night in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thank you so much for being our guest! We are so sorry to hear you did not have such a great experience with our staff during your stay. We will research your concerns and coach where needed. We will be sure to keep recommending Ron's Gumbo because of this review! We hope to see you again so we can make your stay even better.

2/10 Terrible

Brenda

Stayed 4 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
I am sorry you didn't enjoy your stay here, but we really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!

6/10 Okay

Ronald

Traveled with family
Liked: Staff & service, amenities
The staff was excellent and helpful. The lobby is clean and inviting. The room was a bit musky smelling and old. The beds were comfortable enough. The hotel was a quick drive to downtown NOLA. Overall for the price it was okay.
Stayed 4 nights in Dec 2023
Response from Chase (Front Office Manager) on Jan 12, 2024
Thanks so much for being our guest!! We are so happy to hear you had a great experience with our staff!! We will definitely commend them on a job well done. We will look into the issues with the smell and make sure to address them. We hope to see you again in the near future and make your stay even better!

10/10 Excellent

Akerra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AGM on Jan 7, 2024
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

10/10 Excellent

Gilchrist

Liked: Amenities
Stayed 1 night in Dec 2023
Response from AGM Bryan Chapman on Dec 12, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

8/10 Good

Wesley

Business traveler
Liked: Cleanliness, staff & service
Convenient location. Renovations are in progress.
Stayed 2 nights in Dec 2023
Response from AGM Bryan Chapman on Dec 8, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

2/10 Terrible

Gary

Terrible
Stayed 2 nights in Dec 2023
Response from AGM Bryan Chapman on Dec 8, 2023
Thanks so much for being our guest!!! I am sorry you didn't enjoy your stay here, but I would really like some feedback to understand exactly what happened and what we can do to make a better stay for our guest. I hope to speak with you soon.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness
Easy access to interstate. Great shower. Dated! Need to change carpet. Dirty-look.
Stayed 2 nights in Nov 2023
Response from AGM Bryan Chapman on Dec 8, 2023
Thanks so much for being our guest! I'm happy to see that the location of the property was good for your outside needs. We strive to make sure everyone has a great experience with us, and I apologize that the carpet wasn't in good condition. The Housekeeping staff has been working on our floors to clean the carpet diligently. We hope to see you again in the near future!!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in unit working and in good condition/maintained. Unit clean.
Stayed 4 nights in Nov 2023
Response from AGM Bryan Chapman on Nov 21, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never select this hotel again!
Would not recommend this hotel to anyone. We were checked into 5 different rooms upon arrival due to various reasons. Toilet didn’t flush in the first room, second room the air conditioning was not working. Most of the rooms did not have a place to hang clothes because the bar was missing in the closets. We finally just settled and made the best of our situation. No one seemed interested in fixing any of the things that were broken. My husband and I are not people that usually complain but this hotel needs some work!
Stayed 3 nights in Oct 2023
Response from AGM Bryan Chapman on Nov 21, 2023
Thanks so much for being our guest!! I'm sincerely sorry that you didn't have a great experience here at the hotel. This is something that shouldn't have happen. I will be sending this email to all department heads, so we can figure out what happened with all the rooms that you we in while you stayed here. Management should have gotten involved immediately when the first complaint was notified. For this I apologize for the inconvenience, Thank you for your review and I can promise you that these issues will be resolved and there will be some serious coaching actions taken.

10/10 Excellent

ANTHONY, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Nov 2023
Response from AGM Bryan Chapman on Nov 10, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

2/10 Terrible

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
They charged me more than you quoted
Stayed 1 night in Nov 2023
Response from AGM Bryan Chapman on Nov 10, 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.

10/10 Excellent

Ademola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chase (Front Office Manager) on Nov 8, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

8/10 Good

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient…but was a bit pricey for just one night.
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 18, 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!

8/10 Good

christian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 18, 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!

10/10 Excellent

ANTHONY, Chicago

Business traveler
Liked: Amenities
Great location and friendly staff
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 18, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

8/10 Good

Candis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
What was needed for my trip
Stayed 3 nights in Oct 2023
Response from AGM Bryan Chapman on Oct 14, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

2/10 Terrible

Toni

Liked: Staff & service, amenities
Enjoyed our stayed
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 10, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

10/10 Excellent

Vincent

Stayed 1 night in Oct 2023
Response from Chase (Front Office Manager) on Nov 8, 2023
Thank you so much for your review! We are thrilled to see you enjoyed your stay and we look forward to welcoming you back!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM Bryan Chapman on Oct 10, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant needs improvements, for example on 25 Sep catfish cooked in old grease. Ants in room 1020.
Stayed 6 nights in Sep 2023
Response from AGM Bryan Chapman on Oct 3, 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay and service like we are known for. We will certainly share your comments with the Hotel Management for follow up, and coach where necessary to improve with guest services.

6/10 Okay

Kin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No wash cloths in room and would not bring some to the room. Air conditioning blew directly on the bed. Too cold with air too hot without.
Stayed 1 night in Sep 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable Beds and room to park your vehicle and not have to pay for parking.
Stayed 1 night in Sep 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thank you for your fantastic review! We are glad you enjoyed the free parking and our new beds we have received since the renovation! We hope to see you again in the near future!

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thank you for your recent review! We are so glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

6/10 Okay

shenathra

Business traveler
Liked: Cleanliness
Overall the stay was fair. What I will say is it’s misleading for Expedia to post complimentary breakfast only to find out there’s a fee. No issue with there being a fee. The wording needs to change. Also I was having breakfast one morning and two employees of the hotel got into a huge argument that almost resulted in a physical fight. The language used was totally disrespectful to hotel guest. I started to feel unsafe at that moment but I made it through. Other than that I would’ve rated the hotel higher.
Stayed 2 nights in Sep 2023
Response from AGM Bryan Chapman on Sep 8, 2023
I am sorry you didn't enjoy your restaurant experience here with us. I sincerely apologize for the inconvenience you also witnessed with our staff during your stay in the restaurant. We do take all comments seriously and will review and coach where needed, in regard to this. We again apologize for any inconvenience this may have caused you and do hope to see you again in the near future to give us another try!!!For future bookings at any Holiday Inn Select, please ask about our breakfast packages to ensure you receive breakfast with your rate.

8/10 Good

Lillian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thanks so much for being our guest! We strive to make sure everyone has a great experience with us and if there is anything we can do to make your stay even better please let us know!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to meet my needs.
Stayed 1 night in Aug 2023
Response from AGM Bryan Chapman on Aug 29, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

10/10 Excellent

ROSIE

Stayed 1 night in Aug 2023
Response from Chase (Front Office Manager) on Sep 23, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

6/10 Okay

Danny

Stayed 1 night in Aug 2023
Response from AGM Bryan Chapman on Aug 29, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

10/10 Excellent

Velvet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time Ive been here for a family reunion. Staff was amazing though umbrellas for the pool area would be great along with free breakfast built into the room price
Stayed 8 nights in Jul 2023
Response from AGM Bryan Chapman on Aug 1, 2023
Thanks so much for being our guest! For future bookings at any Holiday Inn Select, please ask about our breakfast packages to ensure you receive breakfast with your rate. We really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!

6/10 Okay

Azhah

Liked: Staff & service
The hallway smelled a little funny! The first room I had the shower was dirty! The second room had ants in it. Other then that it was a petty good stay
Stayed 1 night in Jul 2023
Response from AGM Bryan Chapman on Aug 1, 2023
Thank you for your review. Please accept our apologies for the inconvenience you experienced. We are disheartened to hear we were not able to provide a great stay like we are known for. We will certainly share your comments with the Hotel Management for follow up.

10/10 Excellent

Tiara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We came to New Orleans to party for one day so we really wasn’t there but nice/friendly service. We enjoyed the little time we did spend at the room !
Stayed 1 night in Jul 2023
Response from AGM Bryan Chapman on Aug 1, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

10/10 Excellent

Gil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lance was the gentleman that checked me in. He was very courteous and professional. He was very informative and welcoming.
Stayed 1 night in Jul 2023
Response from AGM Bryan Chapman on Jul 21, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!

4/10 Poor

Stephanie

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms does not have AC working properly. We got one room first that was the worst room ever súper hot, and then we asked for another room, we got a new one but still room was hot we reported the AC was not working but they didn’t fixed, send someone to check and they did and said we will have to wait for a moment to get it cold but that never happened But we have a really good experience with the staff working on the front desk, they were nice.
Stayed 1 night in Jul 2023
Response from AGM on Jul 4, 2023
I am sorry you didn't enjoy your stay here, but we really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly Remodeled
Great hotel for our one night stay. Newly remodeled and everything was new and clean. Comfortable beds and nice decor. Room was on the small side but had everything you need.
Stayed 1 night in Jun 2023
Response from AGM on Jul 4, 2023
Thanks so much for being our guest! We are so happy to see that you enjoyed your stay with us!! We appreciate you as our guest and hope to see you again in the near future!!!