Ratings based on 591 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom North Carolina

Convenient

Posted Dec 15, 2014
Cons: The staff at this property are typically very efficient and friendly... I waited longer than usual to check out...unusual
Location: Located in the business district...one can easily walk to most buildings...the trolly runs directly in front of the property
Very convenient for business travel. Recommend requesting city view...my last stay faced the back of the hotel which looks directly at an old abandoned building...very unpleasant...
Comment from Hotel Management
Dec 16, 2014 by Director of Guest Service, Hotel Management
Thank you for taking the time to share this tip. We do have many great rooms with spectacular views!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

great location

Posted Dec 9, 2014
Pros: Great Location
Cons: Heated pool was great But I wish they had a hot tub. And I'm sorry but I don't agree with charging your paying customers to park in the parking deck.
Location: French Quarter is only a few blocks away. Lots of shopping, eating, River Boat ride, Bourbon Street, and the Super Dome is only 2 blocks away.
I was very pleased with the hotel. It is in a great location for the Super Dome and French Quarter. Rooms were great beds super comfortable.
Comment from Hotel Management
Dec 11, 2014 by Director of Guest Service, Hotel Management
Thank you for taking the time to share such wonderful feedback! Please come back and see us soon!
2 out of 5
by A verified travelerfrom Jackson, MS

Too much noise!

Posted Dec 8, 2014
Pros: Room was clean and comfortable
Cons: Sound proofing for the doors to the unusable balconies.
Location: Very easy walk to the Superdome.
Our room was on the 17th floor. Even so, there was a tremendous amount of noise coming into the room from the street below - traffic, music, and even people talking could be clearly heard.
Comment from Hotel Management
Dec 9, 2014 by Director of Guest Service, Hotel Management
I sincerely apologize you were disturbed by noise outside your room
3 out of 5
by A verified traveler

Close to Superdome

Posted Nov 26, 2014
Hotel seems to have been somewhat remodeled. Very noisy, old AC units, rooms were clean, shower was horrible.
Comment from Hotel Management
Nov 30, 2014 by Director of Guest Service, Hotel Management
Thank you kindly for recognizing our successes, in cleanliness, and taking the time to bring these few failures to our attention. Your comments are extremely helpful in our enduring aspiration to improve the guest experience. Little problems add up to affect overall satisfaction, and you deserve nothing but the best. Please come back and see us again, I have no doubt we can exceed your expectations if given a second chance!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and updated hotel, close to downtown.

Posted Nov 17, 2014
This hotel was comfortable and what you would expect for a holiday inn. The lobby and rooms were updated. It is located close to downtown and the superdome. Good hotel for the price.
Comment from Hotel Management
Nov 22, 2014 by Director of Guest Service, Hotel Management
We appreciate your time to review our hotel. Please come back and see us again, we'd love the opportunity to earn a 5 star review! We strive to exceed expectations, not just meet them, and truly take all guest feedback to heart.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hanover, PA

Huge room, excellent location, great service!

Posted Nov 11, 2014
Pros: Size and lay out of room, closeness to trolley line.
Cons: Really, nothing.
Location: 1.5 blocks from a trolly stop (the Loyola Line). This took you right down onto Canal street, and from there it was easy to go anywhere you wanted.
I stayed at this hotel to attend a conference a few blocks up the street, as it was a bit less expensive. The rooms were huge, modern decor, and very clean. We were a block away from a trolley stop which would take you right into the French Quarter and there were a few restaurants within a block or two that served decent food along with the hotel restaurant, all very important if you are hanging out in the general vicinity. We had plenty of room to stretch out and walk around. The desk/bureau set up was great too, as one of us was working from the room for 2 days and one attending a conference. We moved to a "swankier" hotel a few blocks away after the conference, and a had a much smaller, not nearly as nice room. Should I go to NOLA on vacation, I would stay here again due to the great rate, great room, and exceptional location in regards to the trolley line, which made accessing any part of NOLA very easy.
Comment from Hotel Management
Nov 22, 2014 by Director of Guest Service, Hotel Management
Wow, thank you kindly for sharing such an exceptional experience and valued recommendation! Guest recognition is the best reward for our efforts!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2014
Nice hotel but the air conditioner was very noisy.
Comment from Hotel Management
Nov 22, 2014 by Director of Guest Service, Hotel Management
Thank you for taking the time to review our hotel and notify us of an area requiring attention!
3 out of 5
by A verified traveler

Disappointed with staff

Posted Nov 4, 2014
Pros: Comfy beds!
Cons: Staff need to be trained on customer service.
Location: Easy walk to Canal, but may be a bit far for some.
Hotel is in a fairly good location and is a clean building. However, majority of the staff were not great. Short and abrupt and acted as though everyone was putting them out. Had issues with not all of our food being delivered and was just met with a argumentative and upset employee. Concierge service was great the first day, but the second day we were brushed off as he sat on his ipad. We will not go back just because of the customer service.
Comment from Hotel Management
Nov 7, 2014 by Director of Guest Service, Hotel Management
I deeply regret this disappointing experience. It certainly does not meet the caliber of service for which we strive. Your comments will be utilized to move forward in a positive light, thank you for taking the time to bring these concerns to our attention. I hope this stay does not deter you from returning as you'll find we truly take guest feedback to heart.
3 out of 5
by A verified traveler

very loud - house cleaning was disruptive +.pushy

Posted Oct 22, 2014
Cons: noise level is very high
Location: descent proximity
close enuf to where we wanted to be - but the noise level was really bad... get new window and doors
Comment from Hotel Management
Oct 24, 2014 by Director of Guest Service, Hotel Management
I apologize for the noise encountered outside your room. Housekeeping Management has been notified of your concerns and we will certainly consider your feedback to improve the guest experience for all. Thank you kindly for taking the time to review our hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Concierge

Posted Oct 20, 2014
Pros: Pretty much everything
Cons: lower shuttle fare to/from airport
Very helpfull Concierge, hotel restaurant, very good food hotel is close to French Quarter, easy ride, trolly or cab anywhere, waterfront, French Market, etc.
Comment from Hotel Management
Oct 22, 2014 by Director of Guest Service, Hotel Management
We greatly appreciate you taking the time to acknowledge our perfect location, amenities, and wonderful team! Thank you for the kind comments!