Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom UK

Convenient and friendly

Posted Jan 26, 2015
Pros: Location and access to key required sites at a reasonable price.
Cons: Confidence in the "extras" booking process. Quieter air conditioning!
The visit was for a mix of conference attendance locally and visiting the city. Walking to the French quarter was easy but I would not want to do it at night. The hotel restaurant was good but relatively limited, there are a few venues close by but for a decent range, travelling to the French quarter is necessary. A baby cot was requested as part of the booking and then by direct telephone but "could not be guaranteed" because the booking was done "through a third party vendor" and was not provided. We managed because our daughter was not yet crawling, but it could have been an issue. The hotel management should perhaps look at this policy; I will be mentioning it in my booking agent feedback. For international travellers, convenience and assurance are fairly important! The facilities were of a good quality generally but the air conditioning was very noisy. Fortunately it was not essential for comfort in January! I anticipate a return to NOLA in 2 years time and would certainly consider this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio, Texas

Close proximity to French Quarter and Canal Street

Posted Jan 7, 2015
Pros: It was both a few blocks from the French Quarter and a few blocks from the Mercedez Benz Stadium where Alabama and Ohio played the Sugar Bowl.
Cons: The quality of the room towels. A few days they looked like they hadn't been washed or were stored on dirty shelves and not checked.
Location: Walgreens down the corner. Canal street shops a few blocks over.
Our hotel stay was good. The only gripe I have is the outrageous parking charges for guests of the hotel. I can understand charging outside parkers $29 dollars to park, but, I believe hotel paying guests should be given a discount on this fee. We're already paying the hotel fee per night, which isn't cheap, so why not give a little extra to your paying customers.
Comment from Hotel Management
Jan 10, 2015 by Director of Guest Service, Hotel Management
Thank you for overlooking this disappointment and recognizing your overall great stay! Unfortunately, parking is a commodity in the downtown area and our fee is comparable or less than the competition surrounding our locale. In addition, we offer unlimited access to the garage and guest parking is valid until 5pm the day of departure. I hope this cost of this amenity does not deter you from returning, we greatly value your business.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Perfect for four friends

Posted Jan 4, 2015
I loved the second sink outside the bathroom. Room was comfy. Shower had a clog and allowed water to fill as showering. Slow on receiving towels. Room right next to elevators. Nice view of some of the city. Free parking close by instead of hotel parking. Less than a mile walk to canal and bourbon. Taxi service can be steep during major events.
Comment from Hotel Management
Jan 6, 2015 by Director of Guest Service, Hotel Management
Thank you for acknowledging our success and bringing a few failures to our attention. Your feedback is extremely helpful in our enduring aspiration to improve the guest experience. It's wonderful to see you ultimately enjoyed your stay, please come back and see us soon!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City, OK

Great stay, front desk needs some training

Posted Jan 3, 2015
Pros: Location
Cons: Front desk training
Location: About a 15 minute walk to the French Quarter, Jackson Square and the casino Canal street is 5 minutes away
The hotel was awesome. Rooms were very clean, the maid staff were very good at maintains our rooms and very friendly. The hotel was located within walking distance of the French Quarter and all the amazing restaurants. All in all we loved our stay. The imply 2 issues we had were the constant problems with our room key which was always resolved, but the biggest issue was the fact that we were charged $29 a day for parking when the young man at the front desk told us that it would be only $29 for the whole stay. We ended up with with an extra $116 charge at the end of our stay just for our parking and the staff did not resolve the problem even when we explained what happened. Be sure to review and double check the policy on parking . Other thn that the hotel is a great stay.
Comment from Hotel Management
Jan 7, 2015 by Director of Guest Service, Hotel Management
Thank you for taking the time to review our hotel, we greatly appreciate the kind comments! To clarify, there is a $29 daily parking fee. This includes a permit and key to our covered garage, unlimited access, and parking until 5pm on your day of departure. I sincerely apologize for any confusion on this amenity and hope this misunderstanding does not deter you from returning.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Louisiana

Great hotel in a good location

Posted Dec 25, 2014
Pros: Very nice staff, clean comfortable room, and the parking fee is good for 24 hours.
It was very clean, even the carpet. Clean beds are always a must for me, plus it was within easy walking distance of the Superdome and the French Quarter.
Comment from Hotel Management
Dec 28, 2014 by Director of Guest Service, Hotel Management
Thank you for taking the time to acknowledge our perfect location dedication to cleanliness! Come back and see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2014
We stayed for a LHSAA football championship and could not be more pleased. Very close to the super dome and easy to get to from all over the city.
Comment from Hotel Management
Dec 19, 2014 by Director of Guest Service, Hotel Management
Thank you kindly for taking the time to review our hotel and share such wonderful comments! Come back and see us soon!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom North Carolina

Convenient

Posted Dec 15, 2014
Cons: The staff at this property are typically very efficient and friendly... I waited longer than usual to check out...unusual
Location: Located in the business district...one can easily walk to most buildings...the trolly runs directly in front of the property
Very convenient for business travel. Recommend requesting city view...my last stay faced the back of the hotel which looks directly at an old abandoned building...very unpleasant...
Comment from Hotel Management
Dec 16, 2014 by Director of Guest Service, Hotel Management
Thank you for taking the time to share this tip. We do have many great rooms with spectacular views!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

great location

Posted Dec 9, 2014
Pros: Great Location
Cons: Heated pool was great But I wish they had a hot tub. And I'm sorry but I don't agree with charging your paying customers to park in the parking deck.
Location: French Quarter is only a few blocks away. Lots of shopping, eating, River Boat ride, Bourbon Street, and the Super Dome is only 2 blocks away.
I was very pleased with the hotel. It is in a great location for the Super Dome and French Quarter. Rooms were great beds super comfortable.
Comment from Hotel Management
Dec 11, 2014 by Director of Guest Service, Hotel Management
Thank you for taking the time to share such wonderful feedback! Please come back and see us soon!
2 out of 5
by A verified travelerfrom Jackson, MS

Too much noise!

Posted Dec 8, 2014
Pros: Room was clean and comfortable
Cons: Sound proofing for the doors to the unusable balconies.
Location: Very easy walk to the Superdome.
Our room was on the 17th floor. Even so, there was a tremendous amount of noise coming into the room from the street below - traffic, music, and even people talking could be clearly heard.
Comment from Hotel Management
Dec 9, 2014 by Director of Guest Service, Hotel Management
I sincerely apologize you were disturbed by noise outside your room
3 out of 5
by A verified traveler

Close to Superdome

Posted Nov 26, 2014
Hotel seems to have been somewhat remodeled. Very noisy, old AC units, rooms were clean, shower was horrible.
Comment from Hotel Management
Nov 30, 2014 by Director of Guest Service, Hotel Management
Thank you kindly for recognizing our successes, in cleanliness, and taking the time to bring these few failures to our attention. Your comments are extremely helpful in our enduring aspiration to improve the guest experience. Little problems add up to affect overall satisfaction, and you deserve nothing but the best. Please come back and see us again, I have no doubt we can exceed your expectations if given a second chance!