Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

very loud - house cleaning was disruptive +.pushy

Posted Oct 22, 2014
Cons: noise level is very high
Location: descent proximity
close enuf to where we wanted to be - but the noise level was really bad... get new window and doors
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Concierge

Posted Oct 20, 2014
Pros: Pretty much everything
Cons: lower shuttle fare to/from airport
Very helpfull Concierge, hotel restaurant, very good food hotel is close to French Quarter, easy ride, trolly or cab anywhere, waterfront, French Market, etc.
Comment from Hotel Management
Oct 22, 2014 by Director of Guest Service, Hotel Management
We greatly appreciate you taking the time to acknowledge our perfect location, amenities, and wonderful team! Thank you for the kind comments!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to the city

Posted Oct 18, 2014
Pros: location, cleanliness
excellent location The hotel was closer to the hospital, walking distance to shopping areas and safe area
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Comfortable bed, very helpful staff!

Posted Oct 15, 2014
Pros: Very helpful staff. Friendly and helpful with directions and suggestions on where to eat.
Location: Aquarium, Convention center, Near the French Quarter
Stayed here for a convention. A little far from the convention center, but only a 15 minute walk. Room was great, bed comfortable, A/C worked well, TV channel choice was good. Finding the entrance to the parking garage was a little confusing- maybe I missed a sign.
Comment from Hotel Management
Oct 22, 2014 by Director of Guest Service, Hotel Management
Thank you kindly for the 5 star review, guest recognition is the greatest reward for our efforts!
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Short walk to the French quarter, great location.

Posted Oct 13, 2014
The hotel was very good for location with it only being a short walk to the city's top spots, the staff could not do enough for you were very helpful and friendly. I would highly recommend this hotel if staying in New Orleans. The only thing to keep in mind is the short walk to the French quarter and at night you may not feel to secure walking around on your own,
Comment from Hotel Management
Oct 17, 2014 by Director of Guest Service, Hotel Management
We appreciate your recommendation and look forward to serving you again! Thank you for the kind comments, guest recognition is the greatest reward for our efforts!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for walking to Smoothie Center or Superdome.

Posted Oct 10, 2014
Allowed early check in. Short walk to evening concert. About a 15-20 minute walk to French Quarter. Nice rooms for price. Restaurant food was good, but breakfast was incredibly slow! Breakfast bar would have been quicker but overpriced in my opinion.
Comment from Hotel Management
Oct 13, 2014 by Director of Guest Service, Hotel Management
Thank you for recognizing out successes as well as bringing our areas of improvement to our attention. Your comments are extremely helpful and give us even more aspiration to improve our guest experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2014
Hotel needs upgrades, however, it was not far from superdome. Would probably stay again if there was another function by the superdome that I wanted to go to!!
Comment from Hotel Management
Oct 16, 2014 by Director of Guest Service, Hotel Management
I regret you felt an upgrade is in order. The entire property has been renovated over the past two years and we continue to make improvements annually. Most guests feel we stand well above the Holiday Inn standard. Thank you for bringing these concerns to our attention and for acknowledging our great location near the Superdome. I hope you will in fact return and enjoy all our property has to offer!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel and Not Too Expensive

Posted Sep 28, 2014
Pros: The hotel was very clean and the service was good. The pool area and fitness room were quiet, clean and calm during the day.
Cons: Can't think of anything.
Location: The location was fine during the day but scary walking back at night. This is no fault of the hotel - it's just New Orleans.
I stayed for 4 nights for a conference at the Convention Centre. It was about a 30-minute walk or cheap ($7) cab ride.
Comment from Hotel Management
Oct 3, 2014 by Director of Guest Service, Hotel Management
I apologize you only found our property "decent", this description certainly does not meet the caliber of service for which we strive. I hope you'll consider returning to our hotel, we'd love the opportunity to exceed your expectations!
5 out of 5
Recommended
for Everyone
by A verified traveler from new York

What a stay!!!

Posted Sep 26, 2014
I have absolutely no complaints. The staff was plant even I checked in and the room was clean and updated. We had a view of the pill though I did not like the view of the distressed building on the left side. Aside from that I would definitely cone back. Oh another thing the hotel breakfast was delicious. :)
Comment from Hotel Management
Oct 3, 2014 by Director of Guest Service, Hotel Management
Thank you for the kind comments! The abandoned buildings are an unfortunate result of past tragic weather events. However, there are plans to refurbish and develop them in the near future! This section is well on its way to becoming a little Paris in the heart of our city with French roots. Projects are in the works to bring about a lifestyle of convenience and opportunity for our authentic community. Construction of retail and living, added green space and walkability, and increased safety open endless possibilities for residents and visitors! Come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Posted Sep 23, 2014
Pros: close to superdome
Cons: nothing
Location: superdome....
Great stay! close to superdome and clean!! great staff
Comment from Hotel Management
Sep 27, 2014 by Director of Guest Service, Hotel Management
I’m so glad your visit to the Crescent City was enjoyable! Thank you for the feedback; we certainly appreciate guests taking the time to review our hotel.