Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Prescott AZ

We would stay here again!

Posted May 18, 2015
One glitch at checkin -- we were given a room that was already occupied! The room we were subsequently given was comfortable with a good view of the city. The staff was very helpful and accommodating when my wife was not feeling well when we were checking out. Good overall experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Good experience At Hotel Indigo New Orleans

Posted May 18, 2015
Pros: Location and staff
Location: World war II museum is close and town center is a short street car ride(about 10 minutes). Audubon park is also about 10 minutes via Street car.
We had a very pleasant experience in New Orleans which I have visited many times. The hotel is conveniently located and not too near the down town area. Access to shops and resturants is good. Street car is outside the front door. Staff were helpful and the noise level was remarkably low.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lake Bluff , IL

Nice clean hotel in garden district

Posted May 10, 2015
This hotel is a gut job of a mid century building . They've done a nice job . Rooms are clean and comfortable. Bathrooms very nice . Pretty close to Tulane and Loyola for parents. It would be great if they supplied a couple of bottles of drinking water in the rooms.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

An ok hotel

Posted May 3, 2015
Pros: Location (if you want to be in a quieter area) near Magazine Street.
Cons: The smell in the hallway and the look in the hallway which doesn't seem updated.
Location: See above. Apparently, great hotel to stay at if you're going for Mardi Gras 'cause the parade passes right in front of the hotel.m
Overall, it's not a bad hotel. The lobby was ok but smelled maybe a little too strongly of air freshener. Weird smell though in the hallway leading to the room, but the room smelled ok. Bed was comfy, room was a good size, bathroom and shower were good. Hotel is a 15-20 minute tram ride away from the French Quarter. Tram is right outside the hotel so that was nice. A Walgreen is 3 blocks away. It was really nice to visit the area around the hotel (Garden District). Beautiful! And it was nice being near Magazine street. They have really good restaurants especially a breakfast place called Surrey's. Oh my goodness it was good!
5 out of 5
Recommended
for Families
by A verified travelerfrom florida

pleasant

Posted Apr 20, 2015
Pros: clean, convenient
Cons: do not charge extra for parking
Location: visiting family, things to do or proximity not an issue
only negative was additional charge for parking as valet was a must.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monroe, LA

Service questionable

Posted Apr 19, 2015
Clean and spacious apt styled rooms with great views of the the garden district. A nice change from the busy pace of downtown. There's a moldy smell throughout the building. Awesome for leisure, decent enough for business. There is only 1 valet parking worker so plan accordingly. The valet worker was sleeping inside and I kept having to wake him up. (Working nights is tough right? I understand!) However, he was very rude and acted as if my questions were an inconvenience for him. He kept mumbling answers I couldn't understand. I politely asked him to repeat himself and he smart alecally responded very very loudly. Very rude.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Staff was inconsiderate.

Posted Apr 16, 2015
Pros: design and in a pretty area the garden district.
Cons: Staff and restaurant quality.
Location: Garden district and magazine street.
Our trip to New Orleans went really well until last night there. We were woken up at midnight by the security banging on our door, waking us up and actually walking in and saying we had not paid for the third night there and were supposed to be checked out. We booked through expedia and took our itinerary down stairs to show they were mistaken and they then realized they were mistaken. They said sorry halfheartedly and that was it. They acted really inconsiderate and dramatic. I understand mistakes happen. But who waits til midnight to kick people out of a room? DRAMA Queens! Why not follow up right after check out deadline. Then to add insult to injury they were kinda rude and very inconsiderate about the whole mess up. This is what bothered me the most about it. Otherwise the room was nice. The hotel was nice. the location was ok. We did off street parking easily. The trolley was convenient, right outside. But if you are going to go to the french quarter. Do yourself a favor and actually stay there, its worth a few more bucks. food in restaurant is terrible. Microwaved pre made trash.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas city, mo.

garden district vacation

Posted Apr 15, 2015
Pros: clean. dog friendly. wonderful staff. excellent bartender (KEVIN) . Cudo"s to housekeeping saff.
Cons: longer bar hours.
Location: resturants, street-car service, good neighborhood for walking,
very good stay at hotel. trip strictly pleasure. hotel staff ans especially bartender made stay great experience. Thank you and Cudo"s to Kevin for his wonderful personality and bar skills. housekeeping staff on their Jobs- thanks to all. Love that hotel is Dog friendly. met lots of wonderful pets. enjoyed walking in garden district day and night. Good resturants near by. Loved street-side patio at hotel.Everyone should visit and stay at Hotel Indigo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Great garden district hotel

Posted Apr 14, 2015
Met friends for a long weekend in New Orleans for French Quarter Festival. The friendly staff, huge rooms and comfortable beds made it a great vacation. The hotel is also dog friendly. Will always stay at the Indigo!
3 out of 5
by A verified travelerfrom Houston, TX

Ok

Posted Apr 12, 2015
Pros: I liked that the room was dark and quiet. I liked the soap, shampoo, and conditioner- it smelled really nice and lathered well. Hotel staff was nice.
Cons: Softer tissues, toilet paper, and towels. Parking available to paying guests for a more reasonable cost. More value.
Location: I would have preferred to be closer to the park and zoo or Magazine Street and/or somewhere with parking for the hotel. St. Charles street is pretty.
I don't think the quality matched the price. For $200 per night for just 1 bed (and that's the "discounted" rate through Expedia), I don't feel like I got much for the money. The only parking available is valet at $20 a night. The tissues and toilet paper were very low end- my nose was sore and red from blowing it a few times using their tissues. The towels were low-end, rough, etc. No robes or slippers. An expensive hotel should at least have decent toilet paper, tissues, and towels. What are we paying all that money for? I've had more comfortable stuff at cheap motels like Best Western. I did like that the room was dark and quiet. I also liked the soap, shampoo, and conditioner- it smelled really nice and lathered well. The hotel staff was nice.