Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Staff was inconsiderate.

Posted Apr 16, 2015
Pros: design and in a pretty area the garden district.
Cons: Staff and restaurant quality.
Location: Garden district and magazine street.
Our trip to New Orleans went really well until last night there. We were woken up at midnight by the security banging on our door, waking us up and actually walking in and saying we had not paid for the third night there and were supposed to be checked out. We booked through expedia and took our itinerary down stairs to show they were mistaken and they then realized they were mistaken. They said sorry halfheartedly and that was it. They acted really inconsiderate and dramatic. I understand mistakes happen. But who waits til midnight to kick people out of a room? DRAMA Queens! Why not follow up right after check out deadline. Then to add insult to injury they were kinda rude and very inconsiderate about the whole mess up. This is what bothered me the most about it. Otherwise the room was nice. The hotel was nice. the location was ok. We did off street parking easily. The trolley was convenient, right outside. But if you are going to go to the french quarter. Do yourself a favor and actually stay there, its worth a few more bucks. food in restaurant is terrible. Microwaved pre made trash.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kansas city, mo.

garden district vacation

Posted Apr 15, 2015
Pros: clean. dog friendly. wonderful staff. excellent bartender (KEVIN) . Cudo"s to housekeeping saff.
Cons: longer bar hours.
Location: resturants, street-car service, good neighborhood for walking,
very good stay at hotel. trip strictly pleasure. hotel staff ans especially bartender made stay great experience. Thank you and Cudo"s to Kevin for his wonderful personality and bar skills. housekeeping staff on their Jobs- thanks to all. Love that hotel is Dog friendly. met lots of wonderful pets. enjoyed walking in garden district day and night. Good resturants near by. Loved street-side patio at hotel.Everyone should visit and stay at Hotel Indigo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Great garden district hotel

Posted Apr 14, 2015
Met friends for a long weekend in New Orleans for French Quarter Festival. The friendly staff, huge rooms and comfortable beds made it a great vacation. The hotel is also dog friendly. Will always stay at the Indigo!
3 out of 5
by A verified travelerfrom Houston, TX

Ok

Posted Apr 12, 2015
Pros: I liked that the room was dark and quiet. I liked the soap, shampoo, and conditioner- it smelled really nice and lathered well. Hotel staff was nice.
Cons: Softer tissues, toilet paper, and towels. Parking available to paying guests for a more reasonable cost. More value.
Location: I would have preferred to be closer to the park and zoo or Magazine Street and/or somewhere with parking for the hotel. St. Charles street is pretty.
I don't think the quality matched the price. For $200 per night for just 1 bed (and that's the "discounted" rate through Expedia), I don't feel like I got much for the money. The only parking available is valet at $20 a night. The tissues and toilet paper were very low end- my nose was sore and red from blowing it a few times using their tissues. The towels were low-end, rough, etc. No robes or slippers. An expensive hotel should at least have decent toilet paper, tissues, and towels. What are we paying all that money for? I've had more comfortable stuff at cheap motels like Best Western. I did like that the room was dark and quiet. I also liked the soap, shampoo, and conditioner- it smelled really nice and lathered well. The hotel staff was nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Freehold, NJ

Nice hotel for moving around

Posted Apr 11, 2015
This hotel was out of the main downtown area, but that area was accessible by public transportation
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value for the price, but can still use work

Posted Apr 6, 2015
I stayed here because I didn't want to spend too much, I wanted to be in the Garden District and I had a dog. The location is good, the parking is great, and the staff is super nice. I really appreciated all of that. That being said, they need to revise/work on the following: - I stayed in a suite. When we got into the room one of the rugs had clearly been peed on by a dog and not cleaned. It wasn't noticeable to the eye but it smelled. After each guest, all rugs should just be automatically cleaned, regardless of whether they look clean or not, and especially because most of the floors in the room are "hard wood" (linoleum). - There are a pathetic number of channels offered on the TVs. Not a huge issue, but strange nonetheless. - My suite had a connecting door to the next room. Obviously this stayed locked during my stay, but the beds were positioned right next to it. Unfortunately these connecting doors did not insulate sound well and I heard everything going on in the room next to me. My neighbors weren't even being loud at all, so there was not much to be done. Make sure you ask for a room that does not have a connecting door.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

NOLA ROLLA!

Posted Apr 4, 2015
Great trip. Great location. Super staff. Lots of stuff within walking distance AND trolley stops right out front.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome Stay

Posted Apr 3, 2015
Pros: Everything
Cons: N/A
The minute we checked in we loved the place! The rooms are modern and in excellent condition. Staff were always friendly and helpful!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Northeast PA

Nice place for last minute reservation.

Posted Mar 29, 2015
Pros: No chain hotel...nice boutique atmosphere.
Cons: Maybe some smiles from the front desk staff.
Location: Location right on St. Charles Ave provided transportation to French Quarter and Magazine St. Rented bikes on Magazine to move around Garden district.
Booked within 3 weeks of trip. Courteous but not overly friendly service. Ask for mini-fridge to keep cool beverages on hand. Facility was clean and we received prompt and friendly service from housekeeping staff. Nice decor and ambiance with no generic chain branding. Convenient to street car...when it's running on time!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Conshohocken, PA

A++

Posted Mar 27, 2015
Cons: The only thing missing in this hotel is a complimentary coffee bar in the mornings.
Location: The central location is perfect.
Location, Rooms & Staff / All exceptional The Lower Garden District location is close enough to the French Quarter and yet removed enough to offer a relaxing visit.