Ratings based on 277 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jan 24, 2015
Staff was very friendly and I enjoyed my stay! I stayed in a King suite and I was expecting something a little bigger, however th e room was clean and I would recommend this hotel to my friends.
by A verified travelerfrom new england
The hotel lost/stole our bagPosted Jan 15, 2015
Pros: The rooms were clean
Cons: Better customer service
Location: It was in the center of the French quarter
When we arrived prior to check in we were told we could leave our suitcase and backpack with the front desk. When we came back later in the afternoon our back pack was missing. Throughout our whole stay the staff informed us that they were investigating where our backpack had gone and asked us to submit a list of items that were in the backpack. Finally after our stay, which was three nights, the "manager #1" informed us that since they could not locate our missing backpack that our stay at the hotel would be refunded AND that we would be compensated for the missing items from the backpack based on the list we provided (the contents of the backpack exceeded the price of our stay at the hotel). We were refunded the price of the hotel within a week of our departure however when it came to being compensated for the lost/stolen backpack and the items contained within, it was a struggle to get in contact with "manager #1" who then informed us that her boss, "manager #2" said that we would not be compensated for the missing backpack at all. At this point I would say it took approximately two weeks to finally speak to "manager #2" on the phone at which point he made it difficult and unpleasant to right this wrong (he also claimed that for those 2 weeks that his office voicemail wasn't working). After he tried to lowball us on the items of the backpack we finally agreed on a price which by this point we were just happy to receive some compensation and just be done with it.
by A verified traveler
NICE LOCATION IN NEED OF A PROFESSIONAL MAKEOVERPosted Jan 8, 2015
Pros: Location is very good.
Cons: This property needs a ground up remodeling with period appropriate furnishings. Move the toilet into the closet area to clear space for the shower.
Location: It is in a good location near everything and only a short walk to the trolley and bus lines.
We were initially given a room on the first floor on the tile corridor from the lobby to the pool. This might have been OK with a current generation member intent on partying the night away (which sounded like what was going on) but for a couple of baby boomers it was too noisy. Further, the room had no window to the outside and no curtains on the window that looked out on what once was an atrium but now houses the fire escape. people going up the fire escape or on the second floor had nice view into the room until we found a way to adjust the shutters to block most of it. The bath was so small that the door of the bathroom had to be cut out to clear the toilet bowl and to close it one had to stand in the shower. When asked for a different room, we were promptly accommodated, but the room was the same just on tne second floor. The shutters worked better and a smaller toilet bowl dispensed with the need to cut a notch in the door. The room was much quieter, though some noise filtered up form the floor below. In both rooms, the mattress seemed to be wrapped in some kind of plastic which squeaked each time you sat on the bed or moved once in bed. Hot water runs out by about 9 AM, so an early start is required for a clean start to the day.
for Everyoneby A verified travelerfrom Madison, WI.
nice location central in French QuarterPosted Jan 7, 2015
Pros: location and cost
Quaint little rooms, I paid extra to have my own bathroom and a windo. I recommend this for anyone expecting to spend any time in their room.
by A verified travelerfrom Austin, TX
Liked the proximity to the French Quarter.Posted Dec 29, 2014
Pros: Access to the French Quarter was nice.
Cons: Individual room controls on heating / air conditioning.
The room, décor, balcony, and location were nice. But being situated immediately behind a large hotel chain, meant that we were awakened to the sounds of trash trucks and street sweepers every day (very early in the day). The entire building is on one system for heating/air conditioning. It was 95 degrees in our room when we checked in. The staff could only tell us to turn off the heat, but no air conditioning could be made available since engineering personnel would have to come onsite to change it for the entire building. The room temperature never dropped below 75 during our entire several day stay.
by A verified travelerfrom Aquino
B&BPosted Dec 8, 2014
Small and intimate, older hotel. Not large and loud like most in this area. Great location. No extras. Breakfast is cereal and coffee. Comfortable bed. Pool is freezing but nice to look at or put your feet in after a long walk.
by A verified traveler
DisapointmentPosted Nov 26, 2014
Pros: Location & balcony patio (although be forwarned that even as New Yorkers, the noise of the garbage trucks in FQ are startling)
Cons: see above
Location: too many to list. Start with Napolean House next door for a bite then walk over to Jackson Sq 2 blocks away
Thankfully we didn't stay around the room much. The deluxe room did not have a seating area nor did it even have the Queen bed promised. Instead a full size that was so old it constantly creaked. 1st morning we were greeted by an large uninvited guest with many legs. Hotel itself could benefit with a make over without losing its FQ charm. Courtyard seemed useless as did front desk at times. Best service was from the guy who took care of our bags
by A verified traveler
Stay on 11/14-11/17.Posted Nov 18, 2014
Cons: Everything could be improved.
Location: This was probably the best thing about the place. Centrally located to Decatur Street, Canal and Bourbon.
Noisiest hotel I have ever stayed at. We could hear every step from every guest in the building. All doors opening and closing. AC did not work; found that out after we left the room for the day and set the AC on 74, only to return and found the room at 85 degrees. Asked the front desk attendant and was told they would check into it and that's the last we heard about it. Will NEVER go back.
by A verified travelerfrom NJ
Wouldn't go BackPosted Nov 10, 2014
Pros: Location was good
Cons: Repair all broken fixtures and paint unsafe stairs something other than black so they can be seem.
Location: Near Burbon St.
Small claustrophobic rooms with no outside window. Uncomfortable mattress, plumbing fixtures falling apart and AC didn't work properly. Also some staff were not very friendly.
for Everyoneby A verified travelerfrom Virgin Islands
Convenient and friendly and helpful staffPosted Oct 31, 2014
I stayed here for one night The front desk people were very knowledgeable about the French Quarter and pleasant. This hotel needs a little tender loving care but otherwise, it's fine.