Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Covenient hotel near Jackson Square

Posted Jan 27, 2015
Pros: Location to French Quarter
Cons: Additional chairs in standard room, no place for guests to sit except on bed.
Location: Many Many Many
My wife and I stayed four nights here during the Rock and Roll Marathon on Jan 25th 2015. We were happy with the accommodation, taking into account the price for such a convenient location. The only downside was the poorly appointed "continental breakfast" Coffee was good, but cold hard pastry and cereals left us looking for alternatives else where.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom beaumont,tx

Posted Jan 26, 2015
It was nice and clean. Staff was very friendly. I would recommend it to friends and great location!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2015
Staff was very friendly and I enjoyed my stay! I stayed in a King suite and I was expecting something a little bigger, however th e room was clean and I would recommend this hotel to my friends.
1 out of 5
by A verified travelerfrom new england

The hotel lost/stole our bag

Posted Jan 15, 2015
Pros: The rooms were clean
Cons: Better customer service
Location: It was in the center of the French quarter
When we arrived prior to check in we were told we could leave our suitcase and backpack with the front desk. When we came back later in the afternoon our back pack was missing. Throughout our whole stay the staff informed us that they were investigating where our backpack had gone and asked us to submit a list of items that were in the backpack. Finally after our stay, which was three nights, the "manager #1" informed us that since they could not locate our missing backpack that our stay at the hotel would be refunded AND that we would be compensated for the missing items from the backpack based on the list we provided (the contents of the backpack exceeded the price of our stay at the hotel). We were refunded the price of the hotel within a week of our departure however when it came to being compensated for the lost/stolen backpack and the items contained within, it was a struggle to get in contact with "manager #1" who then informed us that her boss, "manager #2" said that we would not be compensated for the missing backpack at all. At this point I would say it took approximately two weeks to finally speak to "manager #2" on the phone at which point he made it difficult and unpleasant to right this wrong (he also claimed that for those 2 weeks that his office voicemail wasn't working). After he tried to lowball us on the items of the backpack we finally agreed on a price which by this point we were just happy to receive some compensation and just be done with it.
2 out of 5
by A verified traveler

NICE LOCATION IN NEED OF A PROFESSIONAL MAKEOVER

Posted Jan 8, 2015
Pros: Location is very good.
Cons: This property needs a ground up remodeling with period appropriate furnishings. Move the toilet into the closet area to clear space for the shower.
Location: It is in a good location near everything and only a short walk to the trolley and bus lines.
We were initially given a room on the first floor on the tile corridor from the lobby to the pool. This might have been OK with a current generation member intent on partying the night away (which sounded like what was going on) but for a couple of baby boomers it was too noisy. Further, the room had no window to the outside and no curtains on the window that looked out on what once was an atrium but now houses the fire escape. people going up the fire escape or on the second floor had nice view into the room until we found a way to adjust the shutters to block most of it. The bath was so small that the door of the bathroom had to be cut out to clear the toilet bowl and to close it one had to stand in the shower. When asked for a different room, we were promptly accommodated, but the room was the same just on tne second floor. The shutters worked better and a smaller toilet bowl dispensed with the need to cut a notch in the door. The room was much quieter, though some noise filtered up form the floor below. In both rooms, the mattress seemed to be wrapped in some kind of plastic which squeaked each time you sat on the bed or moved once in bed. Hot water runs out by about 9 AM, so an early start is required for a clean start to the day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison, WI.

nice location central in French Quarter

Posted Jan 7, 2015
Pros: location and cost
Quaint little rooms, I paid extra to have my own bathroom and a windo. I recommend this for anyone expecting to spend any time in their room.
2 out of 5
by A verified travelerfrom Austin, TX

Liked the proximity to the French Quarter.

Posted Dec 29, 2014
Pros: Access to the French Quarter was nice.
Cons: Individual room controls on heating / air conditioning.
The room, d├ęcor, balcony, and location were nice. But being situated immediately behind a large hotel chain, meant that we were awakened to the sounds of trash trucks and street sweepers every day (very early in the day). The entire building is on one system for heating/air conditioning. It was 95 degrees in our room when we checked in. The staff could only tell us to turn off the heat, but no air conditioning could be made available since engineering personnel would have to come onsite to change it for the entire building. The room temperature never dropped below 75 during our entire several day stay.
3 out of 5
by A verified travelerfrom Aquino

B&B

Posted Dec 8, 2014
Small and intimate, older hotel. Not large and loud like most in this area. Great location. No extras. Breakfast is cereal and coffee. Comfortable bed. Pool is freezing but nice to look at or put your feet in after a long walk.
2 out of 5
by A verified traveler

Disapointment

Posted Nov 26, 2014
Pros: Location & balcony patio (although be forwarned that even as New Yorkers, the noise of the garbage trucks in FQ are startling)
Cons: see above
Location: too many to list. Start with Napolean House next door for a bite then walk over to Jackson Sq 2 blocks away
Thankfully we didn't stay around the room much. The deluxe room did not have a seating area nor did it even have the Queen bed promised. Instead a full size that was so old it constantly creaked. 1st morning we were greeted by an large uninvited guest with many legs. Hotel itself could benefit with a make over without losing its FQ charm. Courtyard seemed useless as did front desk at times. Best service was from the guy who took care of our bags
2 out of 5
by A verified traveler

Stay on 11/14-11/17.

Posted Nov 18, 2014
Pros: Nothing.
Cons: Everything could be improved.
Location: This was probably the best thing about the place. Centrally located to Decatur Street, Canal and Bourbon.
Noisiest hotel I have ever stayed at. We could hear every step from every guest in the building. All doors opening and closing. AC did not work; found that out after we left the room for the day and set the AC on 74, only to return and found the room at 85 degrees. Asked the front desk attendant and was told they would check into it and that's the last we heard about it. Will NEVER go back.