Ratings based on 191 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Nice hotel it was waking distance to every place

Posted Jul 12, 2014
Had a very great time the food and places that i wanted to go was very close to the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2014
Overall the St. Helene is a nice, historical hotel. I was only disappointed our room wasn't clean one day, and the carpet was rough and hurt my feet and REQUIRED shoes to be worn. Also, there isn't an elevator so be prepared to walk up stairs if your room is on the second or third floor.
4 out of 5
Recommended
for Everyone
by A verified traveler from nebraska

The front desk staff were exceptional

Posted Jul 4, 2014
Pros: staff and the location
Cons: elevator
Location: everything
The front desk staff helped us with tour plans. The hotel does not have an elevator so they moved my mom from the 3rd to the 1st floor to help her. It was close to everything and they made our stay very enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Authentic French Quarter Experience

Posted Jun 22, 2014
I stayed five nights in this hotel while in New Orleans. The staff was extremely helpful and knowledgable about the area. I stayed in the second floor courtyard balcony room. Large French style doors or windows opened up to the balcony which had two chairs. The sound of the fountain in the pool was very soothing throughout the day and night. It helped me relax after a long day of the bustle and crowds of the French Quarter. I major convenience is the location. The hotel is in the middle of the French Quarter. It was nice to be able to stop at my room throughout the day to escape the heat and recharge for another excursion.
3 out of 5
by Dave from Philadelphia

Not the best place for our anniversary

Posted Jun 17, 2014
If you are looking for a bed to stay close to the French Quarter, this might be the place for you. We decided to try something different after our amazing stay at the Prince Conti last year. Wow were we shocked at how "different" it was. Basically a room with a bed and nothing else and a very tiny bathroom. I wish I had taken pictures, words do not explain it at all. Spend your money somewhere else, that is my advice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Bourbon St.

Posted May 27, 2014
Cons: Parking
the staff was very friendly and nice. The room was clean and comfortable. There was a mix up with our room but the lady on duty cleared it up very quickly. the only thing is there is no valet parking. We had a difficult time finding a place to park.
4 out of 5
Recommended
for Everyone
by Chris from St. Louis

Quality in NOLA

Posted May 21, 2014
Good location... Close to the action but not too noisy
3 out of 5
by A verified traveler

Posted May 6, 2014
Pros: really nothing
Cons: tell people before hand about the parking, put a chair of some kind in the room, its an old building so the rest of the problems probably has no cure
Location: location is great, couple of blocks from bourbon st. and café dumonde
the bathroom is too small, there was no chair in the room, and you hear any of noise outside the room, there is no hotel parking, you have to pay to park your car in a lot
4 out of 5
Recommended
for Everyone
by Jerry from UK

Boutique style hotel in the French Quarter

Posted Apr 24, 2014
Pros: The location close to Jackson Square and Bourbon Street. All day coffee and tea. Friendly and helpful staff.
Cons: Difficult to get to by public transport - need to arrive by taxi. The pool could be heated.
Location: French quarter is very atmospheric with lots of street performers and musicians. Take a minibus tour to see more of the city.
The hotel was very comfortable and well located close to Jackson Square. We were fortunately upgraded to a room with a balcony overlooking the road - it was a bit noisy at night but compensated by being able to sit out during the day and watch the world go by. The continental breakfast was a self service affair from a corridor by the back door but there are a few tables round the pool to sit at when eating it. We didn't use the pool as it wasn't heated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Old Style Hotel But Very Nice

Posted Apr 14, 2014
Rooms are not new, per se, but are very well maintained, clean, neat etc.