Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from USA

Check everything before you reserve!

Posted Aug 17, 2014
I reserved my hotel online and when I showed up to check in at around 11:30 am when my flight landed, they told my room wasn't ready due to the previous guest asking for a late check out. She then proceeded to tell me that she wasn't exactly sure when the guest was checking out, but to come back around 6pm. She said that she can keep my bags there if I wanted to come back. I asked for a refunder or for her to cancel the reservation, and she said she couldn't do that. We left and found another hotel that allowed us to check in and even gave us a free room upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveler

quaint boutique hotel

Posted Aug 12, 2014
Pros: clean rooms
Cons: Stained bathroom tiles
Location: Very accessible to major attractions, most in walking distance.
This is a quaint/charming boutique hotel in the French quarter. It is close enough to all major attractions such as bars restaurants and museum. The rooms are clean and the staff friendly. There is free breakfast served daily. If you are on a budget this place is right.
3 out of 5
by A verified traveler

Posted Jul 29, 2014
My wife and I stayed here recently and also about 1 year ago.its a nice place to stay EXCEPT 2 of the nights we were there this time we were woke up by a loud couple around 2-4 am jumping in the pool and talking loud right outside our room,which was a few steps from the courtyard and pool( room 106.)We actually had the same room last year which is a nice room with extra space and doors to the courtyard.I would not stay here again as I beleive there was a person in the lobby all nite and did not attempt to quiet things as the noise went on for almost 2 hours.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Nice hotel it was waking distance to every place

Posted Jul 12, 2014
Had a very great time the food and places that i wanted to go was very close to the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2014
Overall the St. Helene is a nice, historical hotel. I was only disappointed our room wasn't clean one day, and the carpet was rough and hurt my feet and REQUIRED shoes to be worn. Also, there isn't an elevator so be prepared to walk up stairs if your room is on the second or third floor.
4 out of 5
Recommended
for Everyone
by A verified traveler from nebraska

The front desk staff were exceptional

Posted Jul 4, 2014
Pros: staff and the location
Cons: elevator
Location: everything
The front desk staff helped us with tour plans. The hotel does not have an elevator so they moved my mom from the 3rd to the 1st floor to help her. It was close to everything and they made our stay very enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Authentic French Quarter Experience

Posted Jun 22, 2014
I stayed five nights in this hotel while in New Orleans. The staff was extremely helpful and knowledgable about the area. I stayed in the second floor courtyard balcony room. Large French style doors or windows opened up to the balcony which had two chairs. The sound of the fountain in the pool was very soothing throughout the day and night. It helped me relax after a long day of the bustle and crowds of the French Quarter. I major convenience is the location. The hotel is in the middle of the French Quarter. It was nice to be able to stop at my room throughout the day to escape the heat and recharge for another excursion.
3 out of 5
by Dave from Philadelphia

Not the best place for our anniversary

Posted Jun 17, 2014
If you are looking for a bed to stay close to the French Quarter, this might be the place for you. We decided to try something different after our amazing stay at the Prince Conti last year. Wow were we shocked at how "different" it was. Basically a room with a bed and nothing else and a very tiny bathroom. I wish I had taken pictures, words do not explain it at all. Spend your money somewhere else, that is my advice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Bourbon St.

Posted May 27, 2014
Cons: Parking
the staff was very friendly and nice. The room was clean and comfortable. There was a mix up with our room but the lady on duty cleared it up very quickly. the only thing is there is no valet parking. We had a difficult time finding a place to park.
4 out of 5
Recommended
for Everyone
by Chris from St. Louis

Quality in NOLA

Posted May 21, 2014
Good location... Close to the action but not too noisy