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Good afternoon, Lakeya,Thank you for your 5 Star review! We look forward to seeing you in the near future. If you need any assistance in making your new reservation don't hesitate to contact us.Warm Regards,
The hotel and staff were very nice but the parking situation is mess when there are many local events in town.
Tameeka
Stayed 2 nights in Apr 2024
Response from Betsy on Apr 16, 2024
Dear Tameeka,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel and staff were very nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
4/10 Poor
Eric L.
Apr 15, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was basically OK. No maid service for three days – no towels, no coffee no beds fixed. No services whatsoever.
Eric L.
Stayed 3 nights in Apr 2024
Response from Ana on Apr 16, 2024
Dear Eric L.Thank you for taking the time to provide insightful feedback. We're sorry to hear that your room did not include the amenities. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you come.
10/10 Excellent
Michael
Business traveler, Traveled with partner, Traveled with pets
Dear Michael,Thank you so much for your patronage and for the 5-star rating, We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,
The location is excellent. Many dining options and walking distance from the French Quarter.
Yvette
Stayed 2 nights in Mar 2024
Response from Jamie on Apr 7, 2024
Dear Yvette,Thank you for your delightful 5/5 rating and review of our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that you found our hotel conveniently located for your stay. Thank you for staying with us, we hope to welcome you back as our guest again soon!Warm regards,Jamie
Nice hotel, some worn furniture
Staff is very friendly. We did ask for extra towels twice and didn’t receive them. We also asked for coffee which we did receive but no cups.
Hotel restaurant food was very good and friendly service. Room is large, comfortable bed, although the toilet sits low and a flaw design with the door.
Patricia
Stayed 2 nights in Apr 2024
Response from Jamie on Apr 7, 2024
Dear Patricia,Thank you for taking the time to review our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay experience. We appreciate your feedback, and hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie
Dear Cheickh,Thank you for taking the time to leave our Hyatt Regency New Orleans a rating. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest for an even better stay experience in the future.Warm regards,Jamie
Huge hotel and plenty of rooms. Would recommend this hotel for any event near the stadium!! Walking distance from Bourbon Street!!
Sharice
Stayed 2 nights in Mar 2024
Response from Melinda on Apr 5, 2024
Dear Sharice,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and found our location convenient. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda
Two room changes: 1st one, canabis smell, 2nd one: nail polisher
Carlos
Stayed 1 night in Mar 2024
Response from Rebecca on Apr 5, 2024
Hello Carlos,Thank you for your feedback and recent stay at Hyatt Regency New Orleans. We are sorry for the issues of the room smelling resulting in having to change rooms. We certainly understand the disappointment. We hope to have the opportunity to welcome you back. Warm regards,RebeccaGuest Experience
Cleanliness, customer service, House keeping, Bellman were Awesome!
Marcus
Stayed 3 nights in Mar 2024
Response from Melissa on Apr 2, 2024
Hello Marcus,I am very pleased that you enjoyed your stay with us! Thank you for letting us know that the hotel was clean and that all the staff provided excellent customer service as well. Come back soon!Best regards,
10/10 Excellent
John
Apr 1, 2024
Liked: Cleanliness
John
Stayed 1 night in Mar 2024
Response from Michelle on Apr 2, 2024
Hello John! Thank you for taking the time to send in your 5 out of 5 reviews, Happy you enjoyed your stay with us, and hope to see you again soon.Best Regards,
Dear Antwane,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our location is the best for sporting events. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
Hi Adam, Thank you for taking the time to review your stay with us. I'm happy to hear our location was convenient for you. We hope to welcome you back again soon. Best Regards,
Greetings John,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,
Very safe and active area. Staff were very helpful.
Carline
Stayed 4 nights in Mar 2024
Response from Laura on Mar 31, 2024
Dear Carline, Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you felt safe and comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,
Beautiful property. And it’s huge. Great place for multiple conferences to happen at once.
Timisha
Response from Candace on Mar 30, 2024
Dear Timisha,Thank you for your 5-star rating of our hotel. I am glad to hear that you enjoyed the property and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace
6/10 Okay
Nancy
Mar 30, 2024
Liked: Cleanliness, staff & service
Nancy
Stayed 1 night in Mar 2024
Response from Jamie on Apr 6, 2024
Dear Nancy,Thank you for taking the time to leave a rating for our Hyatt Regency New Orleans. Your feedback is important to us as we continually strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a five-star stay experience!Warm regards,Jamie
10/10 Excellent
Marlene
Mar 30, 2024
Marlene
Stayed 2 nights in Mar 2024
4/10 Poor
DEANDREA
Mar 29, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
DEANDREA
Stayed 2 nights in Mar 2024
Response from Travis on Mar 31, 2024
Hello DEANDREA! Thank you for taking the time to rate our hotel. We would like the opportunity to speak with you more about your stay. Please reach out to us via any of our social or chat channels. Warm Regards, Travis
2/10 Terrible
Diane
Mar 23, 2024
Diane
Stayed 2 nights in Mar 2024
Response from Lindsey on Apr 12, 2024
Hello Diane, Thank you for your rating. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We would love to welcome you as our guest again!! Warm Wishes
Very nice and fancy. Cons, it was very hard at first to navigate the hotel. Didn’t understand the check in staff, bit of a language barrier another customer had to help us figure out the elevator and the numbers for our floor and hotel room number. But once figured out, it was manageable.
Sonya
Stayed 2 nights in Mar 2024
Response from Larissa on Mar 23, 2024
Dear Sonya,Thank you for your feedback and rating. We are thrilled to hear that you enjoyed your stay with us over all and find joy in knowing that you found our hotel nice and fancy. We hope to have the pleasure of welcoming you again the next time you are in the area. Kind regards,
What we liked:
The hotel was clean and has a pleasant scent. The staff were friendly and attentive.
What we didn’t like: The hotel didn’t feel safe. After arrival and checking in. We were asked to show our room card to hotel employees before entering the elevator area. Although we appreciate there being a checkpoint, it made us feel alarmed that there was a need to do so as we’ve never seen the practice at any Hyatt property before. Also, the entrance of the hotel where vehicles arrive for valet had random people loitering and walking throughput the area. It was obvious that they were not guests of the hotel.
Michael
Stayed 3 nights in Mar 2024
Response from Melinda on Mar 22, 2024
Dera Michael,Thank you for taking the time to review our property. We are so glad to hear you found our hotel had a clean and pleasant scent and that our staff provided friendly and attentive service. Please allow me to apologize for not feeling safe. We will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda
10/10 Excellent
Madisen
Mar 19, 2024
Madisen
Stayed 1 night in Mar 2024
Response from Jamie on Apr 10, 2024
Dear Madisen,Thank you for your great 5/5 rating for our Hyatt Regency New Orleans! We were delighted to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie
Dear Kevin,Thank you for the 5/5 feedback and rating. We are happy that you felt your stay at our hotel was excellent. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
Hi Danielle,Thank you so much for your 5-star rating. We are so happy to know you had wonderful stay. We will look forward to welcoming you to Hyatt Regency New Orleans again soon.Kind regards,
Dear LaTonya,Thank you for your excellent 10/10 rating for our Hyatt Regency New Orleans! It was a delight to see that you had an enjoyable stay with us. We hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie
10/10 Excellent
Jennifer
Mar 17, 2024
Jennifer
Stayed 1 night in Mar 2024
Response from Jamie on Apr 7, 2024
Dear Jennifer,Thank you for your great 5/5 rating for our Hyatt Regency New Orleans! We were thrilled to see that you enjoyed your stay with us. We hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie
Hello Todd!Thank you for taking the time to provide your review of our hotel. We are glad to hear you enjoyed your stay with us. Thank you for staying with us at the Hyatt Regency New Orleans. We look forward to welcoming you back soon. Warm Regards, Travis
8/10 Good
Kim
Mar 17, 2024
Kim
Stayed 3 nights in Mar 2024
Response from Jamie on Apr 6, 2024
Dear Kim,Thank you for taking the time to leave our Hyatt Regency New Orleans a rating! We were glad to see that you enjoyed your stay with us, and we hope to welcome you back as our guest for an even better stay in the future!Warm regards,Jamie
Hello Lore,Thank you for your 5 out of 5 rating. We are so pleased to hear that you had a great stay. We look forward to welcoming you back to Hyatt Regency New Orleans in the future.Best Wishes,
8/10 Good
Safia M
Business traveler
Mar 15, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hand basin faucets is sputtering water allover . Moreover, there was unpleasant/ nasty smell come off the basin drains
Safia M
Stayed 3 nights in Mar 2024
Response from Melinda on Mar 15, 2024
Dear Safia M,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency New Orleans for an improved stay that exceeds all expectations.Warm regards,Melinda
10/10 Excellent
Rona M
Business traveler, Traveled with partner
Mar 14, 2024
Great hotel in the perfect location!
Rona M
Stayed 1 night in Mar 2024
Response from Dacia on Mar 15, 2024
Hi Rona,Thank you so much for your awesome stay feedback and rating. We are so glad you had a great stay. Hoping we can welcome you back to Hyatt Regency New Orleans again soon.Kind regards,
10/10 Excellent
Kurt
Mar 14, 2024
Kurt
Stayed 3 nights in Mar 2024
Response from Tania on Apr 4, 2024
Hello Kurt,Thank you for your 5-star rating, we hope to have the pleasure of welcoming you back soon here at Hyatt Regency New Orleans.Warm regards,Tania
10/10 Excellent
Ricky
Mar 14, 2024
Ricky
Stayed 1 night in Mar 2024
Response from Tania on Apr 4, 2024
Hi Ricky,Thank you for the 5-star rating, we are very appreciative of your feedback. We look forward to having you as a guest with us again.Best wishes,Tania
Dear Tommy,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda
Simply the best hotel I’ve seen and stayed in a long time. The ambience was soothing and the rooms was very cleaned and comfortable. I will definitely recommend thus hotel to friends and family.
Looking forward to staying here again when I return to New Orleans.
Michael
Stayed 3 nights in Mar 2024
Response from Laura on Mar 13, 2024
Dear Michael,Thank you so much for taking the time to share your feedback. We love hearing that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back soon.Best regards,
It was conveniently located. The staff was friendly and professional. It was safe and clean enough.
Heather
Stayed 1 night in Mar 2024
Response from Christi on Mar 11, 2024
Hello Heather, thank you for taking the time to share feedback on your recent stay at Hyatt Regency New Orleans. I am happy to hear that this was conveniently located for you. Our staff strive for excellence in customer service. We look forward to welcoming you back again soon. Best Regards, Christi
We enjoyed our stay for many reasons. Would definitely recommend staying here.
Hannah
Stayed 1 night in Mar 2024
Response from Melissa on Mar 11, 2024
Hello Hannah,I am so happy that you had a great time and enjoyed your stay with us at Hyatt Regency New Orleans! Thank you for the recommendation and we look forward to welcoming you back for another great stay with us.Best regards,
Stayed here for mardi gras. If you don't mind a little walk (20 or so minutes from bourbon st.) it's in a good location. The staff was friendly and helpful. There was a little damage in the hallway leading up to the room and the carpet made the floor uneven, but it was overall good for the price.
Amber
Stayed 4 nights in Feb 2024
Response from Christi on Mar 8, 2024
Hello Amber, thank you for taking time to share feedback on your recent stay at Hyatt Regency New Orleans. I am glad to hear that you had a great stay. We look forward to welcoming you back again soon. Best Regards, Christi
Hello Eric,Thank you so much for your review and stay feedback. It is so spectacular to hear you loved our hotel. We look forward to welcoming you to Hyatt Regency New Orleans again.Kind regards,
Hello Kayla!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us at Hyatt Regency New Orleans, and that the location was convenient to the Smoothie King Center. We thank you for being our guest and hope to have the opportunity to welcome you back in the future. Please don't hesitate to contact us if we can be of any assistance!
10/10 Excellent
Ashley
Mar 4, 2024
Ashley
Stayed 1 night in Mar 2024
Response from Tieysha on Mar 28, 2024
Hello Ashley,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay here with us at Hyatt Regency New Orleans. We hope we will have the pleasure of welcoming you back in the future.Best Regards,
Hello W.!Thank you for sharing the great 4-star rating! We are happy that you enjoyed your stay with us and hope to have the pleasure of welcoming you back in the future. Thank you for choosing Hyatt Regency New Orleans for your stay and for being our guest!
Hello Ashleigh!Thank you for sharing the amazing 5-star rating! We are delighted that you enjoyed your stay with us at Hyatt Regency New Orleans! We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.
I loved the location since we were attending a concert and it was a short walk! Also, it was a nice walk to Jackson Square!
Amber
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 4, 2024
Dear Amber,Thank you for your great review for our Hyatt Regency New Orleans! We're delighted that you enjoyed your stay with us, and that our found our property conveniently located for your visit. Thank you for staying with us, we hope to welcome you back as our guest again soon!Warm regards,Jamie