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Opiniones de The Lafayette by LuxUrban, Trademark Collection by Wyndham

3.5 out of 5
The Lafayette by LuxUrban, Trademark Collection by Wyndham
600 Saint Charles Ave, New Orleans, LA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 534 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 323 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 102 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 1004 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

7.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

María Teresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy limpio. A destacar la amabilidad del personal, especialmente Denise, que se encargó de resolver todas nuestras inquietudes.
Se hospedó 4 noches en octubre de 2023
Respuesta de Bobby Johnson General Manager, el 22 nov. 2023
Good Morning,Thanks for your valuable critique of our property. You don't know how much it means to have someone take the time and review us which only helps us in the end. Have a wonderful day!!!

10/10 Excelente

Cesar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente hotel, muy recomendable.
Se hospedó 1 noche en junio de 2023
Respuesta de Bobby Johnson General Manager, el 3 jul. 2023
Cesar,Thanks for your review of our hotel as we always appreciate the feedback of those that matters most-you. Have an excellent day and we hope to see you soon!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking too expensive, but in the overall, satify with the hotel.
Se hospedó 1 noche en octubre de 2019
Respuesta de kb, el 29 oct. 2019
Thank you for your feedback! We appreciate you taking the time to review our property as it allows us the opportunity to improve our services. Please know that your comments have been shared with management. We look forward to welcoming you back soon, and thank you again for choosing our historic hotel!

8/10 Bueno

Andres

Le gustó: Servicio y personal
Buena opción para NOLA
Buen servicio, buena ubicación, aunque el sistema se cayo para el check-in nos ayudaron guardando las maletas en la bodega.
Se hospedó 5 noches en septiembre de 2019
Respuesta de kb, el 3 oct. 2019
Thank you for choosing our hotel and taking the time to share your rating.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cuenta con buena ubicasion lugares sercanos y todo es agradable en este lugar
Se hospedó 6 noches en septiembre de 2019
Respuesta de kb, el 4 oct. 2019
Thank you for choosing our hotel and taking the time to share your rating.

10/10 Excelente

Fabio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Recomendable
Se hospedó 2 noches en abril de 2019
Respuesta de KB, el 26 abr. 2019
We are so glad you enjoyed your stay! Thank you for choosing our hotel and taking the time to share your perfect rating! We hope to welcome you back to New Orleans—soon!

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
Hotel bien ubicado, pero descuidado
Una persona no fue muy agradable en el check-in, los demás ok. El bell boy muy agradable y servicial. Las habitaciones viejas y un poco descuidadas. Bien ubicado.
Se hospedó 2 noches en octubre de 2018
Respuesta de Kyla, el 25 oct. 2018
Gracias por elegir nuestro hotel histórico para su estadía en Nueva Orleans. Lamentamos conocer el problema de servicio al cliente que experimentó con uno de los miembros de nuestro personal, que no refleja nuestros estándares. Sus comentarios han sido compartidos con la gerencia. Esperamos tener la oportunidad de darle la bienvenida de nuevo a Big Easy pronto.

8/10 Bueno

Jorge

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Only negative (but we knew about it beforehand): no breakfast; a couple of delis nearby. Mitch, the valet, particularly helpful.
Respuesta de Kyla, el 4 may. 2018
Thank you, Jorge. We are delighted you enjoyed your stay and we appreciate the special mention of Mitch's service. Guests like you are a joy to host and we hope you will join us for another stay in New Orleans.

6/10 Aceptable

David

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
If you’re looking for a hotel where you can check in and never see a staff member again, You probably won’t mind this place. Staff who were available were great, but few and far between. Amenities are lacking, no coffee in the room for the coffee maker. door staff/valet seem like placeholders rather than employees engaging in customer service. They engaged with us once before never looking up from their phones, even on the rare occasion when they actually opened the doors for us.
Se hospedó 4 noches en abril de 2024
Respuesta de Bobby Johnson General Manager, el 23 abr. 2024
David,Thanks for your review of our property as we always appreciate any feedback that we receive. Thanks and have a great day

2/10 Terrible

Camillo, Rosemere

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel absolutely does not merit the rating it shows online. It was dirty, rusty and service was terrible. They gave one soap for a 4 night stay, did not replenish toilet paper without being asked to, left piles of dirty sheets, wet towels and garbage in the hallway for days… when we checked out early in the morning the person at the front desk was fast asleep and snoring. We would never return and would never recommend anyone stay here.
Se hospedó 4 noches en abril de 2024
Respuesta de Bobby Johnson General Manager, el 23 abr. 2024
Camillo,Thanks and my total apologies for your disaster of a stay with us. We will take this information and make the necessary changes to prevent this in the future. Have a great day

10/10 Excelente

Cornelia

the front desk woman who checked me in and out was fantastic!!
Se hospedó 3 noches en abril de 2024
Respuesta de Bobby Johnson General Manager, el 23 abr. 2024
Cornelia,Thanks for your stay with us as we always appreciate the opinions of those that matters most-you. Have an excellent day

6/10 Aceptable

Kimley

Viaje en pareja
Good location. TV was crap
Se hospedó 7 noches en abril de 2024
Respuesta de Bobby Johnson General Manager, el 18 abr. 2024
Kimley,My apologies regarding your television, but thanks for letting us know. Have an excellent day!!!

10/10 Excelente

Kasim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was pretty good.
Se hospedó 2 noches en abril de 2024
Respuesta de Bobby Johnson General Manager, el 17 abr. 2024
Kasim,Thanks for your stay with us, we appreciate your review. Have an excellent day

8/10 Bueno

Vance

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the area , close enough to the scene but away from the hustle of canal street
Se hospedó 3 noches en abril de 2024
Respuesta de Bobby Johnson General Manager, el 17 abr. 2024
Vance,Thanks for your review of our property, much appreciated and please have an excellent day

4/10 Malo

Darren

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Bobby Johnson General Manager, el 10 abr. 2024
Darren,Thanks for your stay as I'm so sorry that you did not enjoy our hotel. Please let me know if I can be of service moving forward.

8/10 Bueno

Jay

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Location near financial district and world war 2 museum was good. Staff was friendly and helpful. Street cars were noisy during the night. One elevator was out of service but didnt impact us.
Se hospedó 1 noche en abril de 2024
Respuesta de Bobby Johnson General Manager, el 8 abr. 2024
Jay,Thanks for your review of our property as we always appreciate the opinions of those that matters most-you. Please have an excellent day

10/10 Excelente

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious room and great corner view at the 5th floor
Se hospedó 3 noches en marzo de 2024
Respuesta de Bobby Johnson General Manager, el 5 abr. 2024
Thanks for your review of our property, we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excelente

Jean

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Bobby Johnson General Manager, el 2 abr. 2024
Jean,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excelente

Tracy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, comfortable room with beautiful furnishings and wonderfully high ceilings.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bobby Johnson General Manager, el 1 abr. 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very helpful and friendly staff
Se hospedó 6 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 1 abr. 2024
Thanks for your stay with us as we always appreciate the feedback of those that matters most-you. Have an excellent day and thank you

2/10 Terrible

Mitch

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
No housekeeping - struggle to get new towels. Also tried to purchase parking for half the stay and was charged for my whole stay, just leading to headaches. Tried to pay once I checked in, but they also charged me when I booked instead.
Se hospedó 7 noches en marzo de 2024
Respuesta de Bobby Johnson General Manager, el 28 mar. 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Fantastic location and really interesting property. Great restaurant off lobby. Staff and bathroom furnishings were motel no-star quality.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bobby Johnson General Manager, el 15 mar. 2024
Stephen,Thanks for your review of our property. The staff on this site is at a 9 out of ten on average. I apologize you didn't experience the best of us as we interacted with yourself. Have an excellent day

8/10 Bueno

Kira

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would definitely stay here again because it has a very quaint and cozy vibe. The lobby shares a doorway with a swanky restaurant. I had some glitches with the TV streaming but it could have been a user error :-). Safe area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bobby Johnson General Manager, el 11 mar. 2024
Kira,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day

8/10 Bueno

Kritia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Denise was awesome and ready to accommodate. She followed up and resolved any issues prompting fly and efficiently.
Se hospedó 3 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 1 mar. 2024
Kritia,Thanks for the review of your stay, we truly appreciate it. Have an excellent day

6/10 Aceptable

Gregg

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was no one staffing the fri t desk on my arrival and no note explaining that the Front desk person was attending to another guest. Waited for 5 minutes which was fine except it was a little unnerving not knowing g where anyone was.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 1 mar. 2024
Gregg,Doesn't sound like our usual service so I'm very apologetic that you experienced this. We pride ourselves on delivering top quality service and that wasn't your experience. On behalf of the staff here, please have a great day and our apologies once again.

6/10 Aceptable

Oneil

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
The lady working overnight on the 25th of February was extremely rude and very unprofessional we asked her to help us with the heat in the room she gave us a attitude and was very rude please get rid of her
Se hospedó 2 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 1 mar. 2024
Oneil,I'm so sorry you encountered someone that did not display the hospitality that I expect from each of our associates. I will definitely have a conversation with this associate. Thanks for staying with us.

10/10 Excelente

Molly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager , el 28 feb. 2024
Molly,Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day.

2/10 Terrible

Charles

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property photographs well but is in need of a rehabilitation. The bathroom in the room had dirty grout and the light fixtures were covered in rust/dust.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 27 feb. 2024
Charles,Noted, we will make sure we take your critique and make the needed changes. Have an excellent day!

8/10 Bueno

Ivan, Memphis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel on St. Charles Avenue. Great steak house on first floor and an excellent cafe a block away. Within walking distance of most downtown places, yet quiet.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 27 feb. 2024
Ivan,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day.

8/10 Bueno

Ashley

Se hospedó 5 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 20 mar. 2024
Ashley,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day.

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really enjoyed being located right in the middle of the action!
Se hospedó 1 noche en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

4/10 Malo

Agnes

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The coffee pot dirty. The phone wasn't working. The room had poor lighting. Room had no view. I had to wash the coffee pot before I could use it. No coffee pods were left the next day. No parking space but had paid for it in advance. TV didn't work in one of the rooms I had paid for
Se hospedó 2 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Agnes,So unfortunate that you experienced sub par service. Please forgive myself and my team as we are better than what you experienced. Have a great day and thanks for reviewing our property.

10/10 Excelente

Sean, Holbrook

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
right on the parade route. Spacious room with high ceilings. Fitting for the area of old world style. Will stay again for madi gra
Se hospedó 3 noches en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Courtney

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect, clean, quiet, pet friendly and convenient spot to stay! My husband and I came to town as usual and we decided to try out The Lafayette and we were not disappointed. Front desk reception ladies were exceptionally friendly and nice, the bell men were super helpful and friendly as well. Nice restaurant right within hotel which made it so convenient to eat just make sure you pack a blazer and nice outfit because it’s not casual dining. Big park next door less than 1 minute out the Iobby to walk our dog so made staying super simple. Definitely will only stay here when we come back.
Se hospedó 1 noche en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Lucrecia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was an awesome staff the staff was excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Mitchell

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
We apologize that we were not able to meet your expectations. Have an excellent day

8/10 Bueno

John, McKinney

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff is very friendly, helpful, and quick to act when needed.
Se hospedó 2 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Nicole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and helpful especially for our time to New Orleans we’ll definitely come back especially for the awesome staff in the front desk
Se hospedó 3 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Bueno

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Mark

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was very cold during our visit so didn’t get to see all we thought we would see but Denise at the front desk had some wonderful ideas.
Se hospedó 2 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Aceptable

Heather, New Castle

Le gustó: Limpieza y servicio y personal
The staff were great, the hotel restaurant looked nice. I didn’t partake as I didn’t pack for a fine dining experience. The heat didn’t seem to work well in my room and I heard a guest across the hall making the same comment as well. It was a cold snap in Nola so that may have had something to do with it, but the hallway and common areas were all very warm so not sure the issue with my room never being more that 67. The tv and phone in room also didn’t work, someone was sent to fix it but it only worked one night. I wasnt in the room much so fine, but being able to watch the news/weather would have been nice. My flight was delayed and the staff were nice enough to let me have a late check out, which I appreciated. Overall, for the cost of my trip (less than $400) it wasn’t a bad stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Bueno

Leonard, Memphis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Aceptable

Lisa

Viaje en pareja
Carpet in room felt dirty, the three pillows were tiny. Bathroom is old and toilet paper holders oddly placed.
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Mary

Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Declan

No le gustó: Servicio y personal
Worst Experience Ever. DO NOT STAY HERE
This has been the worst hotel experience I have ever had. I prepaid my booking through hotels.com and upon check in I was mistakenly charged for the whole booking again. I went downstairs to the desk twice during my stay but the staff said only the manager could give me a refund. Since leaving I have called about 8 times. Multiple times I have been told my name and number would be left for the manager but I have been unable to get in contact with them. One front desk woman told me she could process my refund and email me a receipt. That was a lie and I received neither a refund or a receipt. Every time I call either the manager is in a meeting or has gone home for the day. I honestly don't know what to do at this point, the hotel is basically stealing from me.
Se hospedó 4 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for your review of our property. Have an excellent day!!!

6/10 Aceptable

Zachery

Se hospedó 3 noches en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excelente

Rahed

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Bobby Johnson General Manager, el 21 feb. 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!