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Reviews of The Lafayette by LuxUrban, Trademark Collection by Wyndham

3.5 out of 5
The Lafayette by LuxUrban, Trademark Collection by Wyndham
600 Saint Charles Ave, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1005 reviews" "
Rating 8 - Good. 323 out of 1005 reviews" "
Rating 6 - Okay. 102 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 13 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kimley

Traveled with partner
Good location. TV was crap
Stayed 7 nights in Apr 2024
Response from Bobby Johnson General Manager on Apr 18, 2024
Kimley,My apologies regarding your television, but thanks for letting us know. Have an excellent day!!!

10/10 Excellent

Kasim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty good.
Stayed 2 nights in Apr 2024
Response from Bobby Johnson General Manager on Apr 17, 2024
Kasim,Thanks for your stay with us, we appreciate your review. Have an excellent day

8/10 Good

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area , close enough to the scene but away from the hustle of canal street
Stayed 3 nights in Apr 2024
Response from Bobby Johnson General Manager on Apr 17, 2024
Vance,Thanks for your review of our property, much appreciated and please have an excellent day

4/10 Poor

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bobby Johnson General Manager on Apr 10, 2024
Darren,Thanks for your stay as I'm so sorry that you did not enjoy our hotel. Please let me know if I can be of service moving forward.

8/10 Good

Jay

Traveled with partner
Liked: Cleanliness, staff & service
Location near financial district and world war 2 museum was good. Staff was friendly and helpful. Street cars were noisy during the night. One elevator was out of service but didnt impact us.
Stayed 1 night in Apr 2024
Response from Bobby Johnson General Manager on Apr 8, 2024
Jay,Thanks for your review of our property as we always appreciate the opinions of those that matters most-you. Please have an excellent day

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and great corner view at the 5th floor
Stayed 3 nights in Mar 2024
Response from Bobby Johnson General Manager on Apr 5, 2024
Thanks for your review of our property, we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excellent

Jean

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bobby Johnson General Manager on Apr 2, 2024
Jean,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room with beautiful furnishings and wonderfully high ceilings.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on Apr 1, 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff
Stayed 6 nights in Jan 2024
Response from Bobby Johnson General Manager on Apr 1, 2024
Thanks for your stay with us as we always appreciate the feedback of those that matters most-you. Have an excellent day and thank you

2/10 Terrible

Mitch

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
No housekeeping - struggle to get new towels. Also tried to purchase parking for half the stay and was charged for my whole stay, just leading to headaches. Tried to pay once I checked in, but they also charged me when I booked instead.
Stayed 7 nights in Mar 2024
Response from Bobby Johnson General Manager on Mar 28, 2024
Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day!!!

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities
Fantastic location and really interesting property. Great restaurant off lobby. Staff and bathroom furnishings were motel no-star quality.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on Mar 15, 2024
Stephen,Thanks for your review of our property. The staff on this site is at a 9 out of ten on average. I apologize you didn't experience the best of us as we interacted with yourself. Have an excellent day

8/10 Good

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again because it has a very quaint and cozy vibe. The lobby shares a doorway with a swanky restaurant. I had some glitches with the TV streaming but it could have been a user error :-). Safe area.
Stayed 1 night in Mar 2024
Response from Bobby Johnson General Manager on Mar 11, 2024
Kira,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day

8/10 Good

Kritia

Liked: Cleanliness, staff & service, property conditions & facilities
Denise was awesome and ready to accommodate. She followed up and resolved any issues prompting fly and efficiently.
Stayed 3 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 1, 2024
Kritia,Thanks for the review of your stay, we truly appreciate it. Have an excellent day

6/10 Okay

Gregg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one staffing the fri t desk on my arrival and no note explaining that the Front desk person was attending to another guest. Waited for 5 minutes which was fine except it was a little unnerving not knowing g where anyone was.
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 1, 2024
Gregg,Doesn't sound like our usual service so I'm very apologetic that you experienced this. We pride ourselves on delivering top quality service and that wasn't your experience. On behalf of the staff here, please have a great day and our apologies once again.

6/10 Okay

Oneil

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The lady working overnight on the 25th of February was extremely rude and very unprofessional we asked her to help us with the heat in the room she gave us a attitude and was very rude please get rid of her
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 1, 2024
Oneil,I'm so sorry you encountered someone that did not display the hospitality that I expect from each of our associates. I will definitely have a conversation with this associate. Thanks for staying with us.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 28, 2024
Molly,Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day.

2/10 Terrible

Charles

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property photographs well but is in need of a rehabilitation. The bathroom in the room had dirty grout and the light fixtures were covered in rust/dust.
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 27, 2024
Charles,Noted, we will make sure we take your critique and make the needed changes. Have an excellent day!

8/10 Good

Ivan, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on St. Charles Avenue. Great steak house on first floor and an excellent cafe a block away. Within walking distance of most downtown places, yet quiet.
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Feb 27, 2024
Ivan,Thanks for staying with us as we always appreciate the feedback of those that matters most-you. Have an excellent day.

8/10 Good

Ashley

Stayed 5 nights in Feb 2024
Response from Bobby Johnson General Manager on Mar 20, 2024
Ashley,Thanks for your review of our property as we always appreciate the feedback of those that matters most-you. Have an excellent day.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed being located right in the middle of the action!
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

4/10 Poor

Agnes

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The coffee pot dirty. The phone wasn't working. The room had poor lighting. Room had no view. I had to wash the coffee pot before I could use it. No coffee pods were left the next day. No parking space but had paid for it in advance. TV didn't work in one of the rooms I had paid for
Stayed 2 nights in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Agnes,So unfortunate that you experienced sub par service. Please forgive myself and my team as we are better than what you experienced. Have a great day and thanks for reviewing our property.

10/10 Excellent

Sean, Holbrook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
right on the parade route. Spacious room with high ceilings. Fitting for the area of old world style. Will stay again for madi gra
Stayed 3 nights in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Courtney

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, clean, quiet, pet friendly and convenient spot to stay! My husband and I came to town as usual and we decided to try out The Lafayette and we were not disappointed. Front desk reception ladies were exceptionally friendly and nice, the bell men were super helpful and friendly as well. Nice restaurant right within hotel which made it so convenient to eat just make sure you pack a blazer and nice outfit because it’s not casual dining. Big park next door less than 1 minute out the Iobby to walk our dog so made staying super simple. Definitely will only stay here when we come back.
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Lucrecia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome staff the staff was excellent
Stayed 1 night in Feb 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Mitchell

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
We apologize that we were not able to meet your expectations. Have an excellent day

8/10 Good

John, McKinney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly, helpful, and quick to act when needed.
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful especially for our time to New Orleans we’ll definitely come back especially for the awesome staff in the front desk
Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Heather, New Castle

Liked: Cleanliness, staff & service
The staff were great, the hotel restaurant looked nice. I didn’t partake as I didn’t pack for a fine dining experience. The heat didn’t seem to work well in my room and I heard a guest across the hall making the same comment as well. It was a cold snap in Nola so that may have had something to do with it, but the hallway and common areas were all very warm so not sure the issue with my room never being more that 67. The tv and phone in room also didn’t work, someone was sent to fix it but it only worked one night. I wasnt in the room much so fine, but being able to watch the news/weather would have been nice. My flight was delayed and the staff were nice enough to let me have a late check out, which I appreciated. Overall, for the cost of my trip (less than $400) it wasn’t a bad stay.
Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Leonard, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Lisa

Traveled with partner
Carpet in room felt dirty, the three pillows were tiny. Bathroom is old and toilet paper holders oddly placed.
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Declan

Disliked: Staff & service
Worst Experience Ever. DO NOT STAY HERE
This has been the worst hotel experience I have ever had. I prepaid my booking through hotels.com and upon check in I was mistakenly charged for the whole booking again. I went downstairs to the desk twice during my stay but the staff said only the manager could give me a refund. Since leaving I have called about 8 times. Multiple times I have been told my name and number would be left for the manager but I have been unable to get in contact with them. One front desk woman told me she could process my refund and email me a receipt. That was a lie and I received neither a refund or a receipt. Every time I call either the manager is in a meeting or has gone home for the day. I honestly don't know what to do at this point, the hotel is basically stealing from me.
Stayed 4 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for your review of our property. Have an excellent day!!!

6/10 Okay

Zachery

Stayed 3 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Rahed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room, close to French Quarter, not to close
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Sheldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Francisco J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

LaVerne, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful upscale hotel, love everything about it, will stay here again .
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

6/10 Okay

Ieisha

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Cortney Renee

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Mar 20, 2024
Karen,Thanks for your review of our property, have an excellent day.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in New Orleans
Prior to booking, I was not familiar with this hotel….however, I was pleasantly surprised especially for the insanely low rate on the night of the Sugar Bowl. The employees are incredibly nice, the property is incredibly clean and it was incredibly quiet….I highly recommend The Lafayette.
Stayed 1 night in Jan 2024
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Paul, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience staying at this property. Friendly staff and comfortable bed.
Stayed 1 night in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay. My room & bathroom was clean. They came and cleaned the room daily. Everything was close by grocery store, restaurants and shopping stores. Cable car runs 24/7 parades run right down town. Workers were very friendly. I would definitely recommend this place and I will come back and book another stay. Thank you Lafayette hotel
Stayed 5 nights in Dec 2023
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!

2/10 Terrible

Sam

Traveled with group
Disliked: Staff & service, amenities
I booked this hotel on Travelocity, and it was expensive. I arrived at the hotel, and the readers for the doors were not working, so we could not go in and out of the room/hotel since we would not be able to get back into our rooms. Somebody would have to let us in each time, accompanying us to our room. The manager apologized and said we will be deducting $50 from your bill. My friend I was traveling with witnessed the manager saying this. There was also another person at the front desk who heard this as well. In the end, Travelocity still made me pay the full price, and they contacted the hotel to refund me $50 which they refused. You cannot trust the management at this hotel, plus you never know if you will be able to get into your room on your own. I advise you to find some place else to stay in New Orleans.
Response from Bobby Johnson General Manager on Feb 21, 2024
Thanks for staying with us as we always appreciate the opinions of those that matters most-you. Please have an excellent day!!!!