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Reviews of Le Pavillon New Orleans

4 out of 5
Le Pavillon New Orleans
833 Poydras St, New Orleans, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 582 out of 1025 reviews" "
Rating 8 - Good. 219 out of 1025 reviews" "
Rating 6 - Okay. 111 out of 1025 reviews" "
Rating 4 - Poor. 59 out of 1025 reviews" "
Rating 2 - Terrible. 54 out of 1025 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although going through some light remodeling and a merger, everything was still clean and staff was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

Hailey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 3 nights in Apr 2024

6/10 Okay

Doreen

Traveled with partner
Liked: Amenities
When housekeeping came they didn’t change the sheets when they made the bed up and my phone didn’t work the whole stay so I had to go down to the front desk whenever I needed something I got stuck on the elevator nobody was aware of it after 20 mins the door opened
Stayed 4 nights in Apr 2024

8/10 Good

Mark, Raleigh

Liked: Cleanliness, staff & service
I visited the hotel when it wasn't exactly at its best. The kitchen was being refurbished, making restaurants mandatory; the gym was being refurbished, so that option was out; the water in the entire hotel was turned off at 11am on Tuesday for a maintenance issue potentially for up to 4 hours but fortunately less; and the provided hair dryer didn't work in the bathroom outlet and had to be used in the main room area (test/reset buttons had no effect on the outlet). Under normal circumstances, I would have rated the hotel highly in all categories, but happened to show up when the warp drive was down and there were some gaping holes in the hull.
Stayed 3 nights in Apr 2024

6/10 Okay

Reginald Allen

Traveled with partner
Liked: Cleanliness
The male staff were unfriendly and rude at check in. I wouldn’t stay there again
Stayed 1 night in Mar 2024

8/10 Good

Trudie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 3rd stay at Le Pavilion. Our first was pre Katrina and the second several years later. Returning this time we saw many changes, some in progress. One of the things we loved previously was the decor and appointments from years gone by. There had been a beautiful historic bar which is now gone, and the room furnishings are glass and chrome. Apparently our lovely boutique hotel is becoming a Marriott. While I understand that furnishings need to be replaced or refurbished, why must they be 20th century modern? The desk staff is great. The hotel is very clean, but housekeeping neglected to make up the room and give us clean towels one day. We did get some money refunded. We didn’t use the dining room; it opened while we were there. There was drywall work being done which didn’t seem to interfere with our stay
Stayed 5 nights in Apr 2024

6/10 Okay

Gary

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Staff & service
Housekeeping staff terrible. 2 out of 4 nights they failed to clean the room, throw out trash and replace towels. Do not stay here unless they restaff housekeeping personnel
Stayed 4 nights in Apr 2024

10/10 Excellent

JESSICA, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a nice stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Marquita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Beautiful hotel. I would definitely stay at this property again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean space. Staff was kind, professional. Room was larger than expected. Bed was very comfortable. Minor street noise. Strong water pressure in shower. Overall top notch. I will stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Christina, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for access to dining and walkable to Bourbon street.
Stayed 3 nights in Feb 2024

10/10 Excellent

Grant

Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend Le Pavillon enough. Gorgeous hotel, very clean rooms, fantastic location. Front desk staff were very nice. Would stay here again!
Stayed 3 nights in Mar 2024

4/10 Poor

James

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation was not correct, and we had to move rooms to try and get something that would accommodate our group. Yes, they worked with us, and I was happy about that, but the errors were not good. Thanks to CeCe for doing all she could! Still, I do not know if the charges are correct and have not been pleased with the communication from the hotel. The hotel is also under renovation right now! Entire halls were closed off while they do the renovation, and we would regularly hear saws and hammering during our stay. The hotel is also located on a main street and traffic noise was rather bad. We also noticed things being dirty, with used towels in "clean" rooms, and leaking toilets. We actually moved a trash can under the side of the toilet to catch the water from of the tank each time we flushed it! It was a neat and historic hotel, but I don't think I would recommend it to others.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jesse, Bradenton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and convenient for getting to everything.
Stayed 3 nights in Mar 2024

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely professional, flexible, thoughtful, polite, and competent. Disappointed in lack of signage in the bathroom encouraging towel reuse. Otherwise excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeanarsy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, helpful and kind. They kept the hotel clean and there was always someone available.
Stayed 4 nights in Mar 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

JASON

Stayed 1 night in Mar 2024

6/10 Okay

Karen

Traveled with group, Traveled with family
Liked: Cleanliness
Not what it used to be. Change in ownership. Will not stay there again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property several times. I absolutely love this place! It is always clean and they are always making improvements. This is one of my favorite places to stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is Historic and elegant with PBJ's in lobby for quests coming in from a long day. The breakfast has healthy choices.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great accomodation and convenient to everything. Staff friendly and breakfast excellent at reasonable price. Would stay again for sure. Only slight negative the pricing for parking $51 a bit steep compared to other hotels in the area. However that would not deter me from staying again.
Stayed 3 nights in Mar 2024

6/10 Okay

Jenna

Disliked: Staff & service, property conditions & facilities
The pictures are very deceiving in the hotel is very run down the bar looks nothing like the picture bar there's no study or book room like it shows there's no pool like it shows online it was shut down five years ago

8/10 Good

Carlos

Stayed 2 nights in Mar 2024

6/10 Okay

Elias

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful esthetics! Staff was very accommodating and friendly. Great to have a place that keeps with tradition serving PB and J sandwiches! Definitely will be back.
Stayed 3 nights in Mar 2024

2/10 Terrible

Leonard

Traveled with family
Awake all night because college age kids were allowed to misbehave and shout all night in the hallways
Stayed 2 nights in Mar 2024

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Renovation going on in the bar. Endlessly! Needs to be done!!!!
Stayed 1 night in Feb 2024

8/10 Good

Jessie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff was super friendly we did have an issue with our sink draining but other than that it was good. The pizza downstairs is awesome!
Stayed 2 nights in Feb 2024

10/10 Excellent

Hansel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Cliff

Business traveler, Traveled with family
Great place good location
Stayed 2 nights in Feb 2024

8/10 Good

LAURA, Fresno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay during Mardi Gras. Room was comfortable. Close to street cars and parade routes. Staff was friendly and helpful. Overall good stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always wanted to stay here and it did not disappoint.
Stayed 1 night in Feb 2024

6/10 Okay

Erin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was facing the parking lot and Saturday night and Sunday morning we constantly heard horns honking which we came to realize was valet hitting the panic button to find where a car was parked so they could retrieve them for guests. Ridiculous because the lot is small enough to find cars without disrupting the whole block with all the horns blowing and waking us up. Also, the kitchen was closed for renovations and that information was not shared through the booking. We specifically wanted a hotel with a restaurant since we were going to a concert and didn't have much time to eat before. We had to overpay for a nearby restaurant nearby for a to go order so we could make the concert in time. This hotel is not what is used to be!
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,
Stayed 1 night in Feb 2024

10/10 Excellent

mary mccaffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Feb 2024

10/10 Excellent

pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and close to everything
Stayed 1 night in Feb 2024

10/10 Excellent

Shaki

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property was absolutely amazing and besides the fact that Beyoncé stayed here, I felt like royalty throughout my stay. I have one minor issue with my sink being stuffed up, but other than that it was cool.
Stayed 2 nights in Feb 2024

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Tyashia

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Overpriced . Water leaking from ceiling. Carpets wet. Gym and pool is closed . No free breakfast although it’s advertised. The ONLY thing nice about this place is the staff . NEVER will I come stay here again friends and family as well .
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

4/10 Poor

Chelsea

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It’s under construction so maybe there will be improvements to come.
Stayed 1 night in Feb 2024

4/10 Poor

Ray

Traveled with family
Excellent hotel amenities seriously lacking!
Stayed 4 nights in Feb 2024

2/10 Terrible

Jeff, Langley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have an allergy to down (feathers) make sure to book a pure room only as they will not give you regular non-feather pillows if you are not in a pure room. Front desk manager was rude and condescending and did not care about our allergy. Will never stay here again and do not recommend. Garbage in the halls, drinks spilled all over the place and loud parties at all hours.
Stayed 1 night in Feb 2024