Ratings based on 794 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2015
Family vacations, at the beginning we saw homeless aroud but finally were safe.
3 out of 5
by A verified traveler from Alabama

Disappointed

Posted Jun 8, 2015
The location was excellent. It was close to all attractions and safely away from as well. The outside of the hotel is very nice and appealing. The room was very small, dark, and outdated. When we arrived I had to immediately go find toilet paper, there was none in the room. After room service on the second day, we did not have any washcloths. I went to find some and was told they were out. I finally found some on a cart sitting outside of a room. My step son swears he saw a mouse run under my bed. The room had coffee pots but the hotel was out of coffee with caffeine. The staff was friendly and the security guard was always on duty and very helpful.
2 out of 5
by A verified traveler

Maison St. Charles

Posted Jun 4, 2015
Pros: The location
Cons: It needs to be more organized.
Location: Great location to all Garden district restaurants and beautiful homes. Also close to street cars.
Came at 3:30 pm to check in and they didn't check us in until 6:30 pm. They did upgrade us to a Deluxe Suite because of this problem. Facilities had to break the safe to get my money out. Out of breakfast juice in the morning. Hot tub breaks down and was out for a couple of days. Maid leaves dirty sheets and garbage in front of our door. I called twice about it. Not taken care of until the following day.
3 out of 5
by A verified traveler from houston

Unhappy experience

Posted Jun 4, 2015
My family and I were there for a bachelorette party, and not a wild one but a family type. We were told to hush from laughing while sitting by the pool at 4pm and in our room at 7 pm. I would understand if we were loud, drinking and being crazy but we were exchanging gifts and playing games. Also, pool was dirty, could not swim in it. And my yogurt I got at breakfast was a month expired.
3 out of 5
by A verified traveler from Georgia

OK stay but not great

Posted Jun 3, 2015
Pros: Mostly access.
Cons: Hotel management can do a lot better job of overseeing maintenance and cleaning staff.
Location: Delmonico Emeril's across street overpriced for food, albeit nice ambiance and access, good wait staffing. Close to WWII museum and art museum.
Good features: close to convention center, access to St. Charles Street cable car, breakfast was decent and the breakfast room and patios were nice. Room: Maintenance and cleaning issues: Could not get the hair dryer fixed or replaced in 4 days. Beds made up OK but no wash clothes, towels had to be requested, and did not look new. Did not appear to vacuum the room at all. Shower worked well but has a 50% glass 50% open design and a shallow drainboard so it constantly leaked to floor requiring towels to soak it up. For the price, even for a city hotel, this left a lot to be desired. A/C is window units that worked fortunately but with usual noise level. Hard to exclude all external light from window with shades. Door access/card issues (getting in, not security).
3 out of 5
by A verified traveler from Seattle, WA

convenient access to main street care line

Posted Jun 3, 2015
Pros: convenient access to main street care line.
Cons: housekeeping- dirty towels/pizza box outside nearby room for multiple days. housekeeper left bottle of Gatorade in room.
Location: very convenient access to main streetcar line- easy to get to either French Quarter or Garden District.
Took a long time 45 mins+ to check in because computer systems down. Initially put in first floor room. Curtains did not fully close making room bright at night with people walking by right outside window. Moved to room on top floor- very lovely much nicer. Multiple broken items- frigde, hair dryer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mo

Very nice clean and the staff was very friendly!!!

Posted Jun 2, 2015
Absolutely a very great visit. Great location. Hotel staff were Amazing!!!
2 out of 5
by A verified traveler from Texas

Close to Emerils Delmonico

Posted Jun 1, 2015
Room was damp, guest services book was damp, mold in the coffee pot, countertops streaked with something, refrigerator falling apart and missing pictures from wall but nails still in the wall, pillows were horrendous, stains on the bedspread. Would not recommend this place to anyone. If we hadn't been so exhausted we would have gone someplace else! Expedia said room rate nonrefundable-won't ever book that way again. Very disappointed. Staff, however, was courteous and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Good location for a budget priced hotel in New Orleans. Trolleys run right out front and there are several places easy to walk to. Cabs are economical and prompt, about $13 with tip to get to the French Quarter. The front desk is helpful with tours, many of which will pick you up at the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

stay

Posted May 21, 2015
Pros: Convenience to everything.
Cons: the pool was very dirty and needed cleaning. Bugs were floating on top of water.
Location: excellent. Near food and transportation.
I was given a room with a filthy bathroom. Requested a new room and to my surprise was given a suite. The room was beautiful and very comfortable.