Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
for Everyone
by A verified traveler

Posted Aug 25, 2014
It was ok for the cost but the photos sure made it look better than it was.
2 out of 5
by A verified traveler

A once nice hotel, now in need of a major overhaul

Posted Aug 22, 2014
Pros: Although the price was nice, it's not worth the compromise in comfort.
Cons: Entire property needs painting, the layout is quite odd, and the parking does not feel safe.
Obviously, the Maison St. Charles was once a lovely place to stay while visiting the New Orleans garden district. While some updates are obvious, the need for further work is evident everywhere. The mattresses were old and lumpy, the bathtub did not drain at all and the water ran rather tepid. Parking across the street was a bit out of the way, especially at night when safety is always a concern.
2 out of 5
by A verified traveler

The hotel was a disappointment.

Posted Jul 13, 2014
Pros: It was nasty and a disappointment. We will not stay there again.
Cons: The rooms need to be cleaned!!!!
While the staff was courteous and helpful, the room was dirty. There were crumbs in one of the beds and the bed was made up. The front fell off the air conditioner and could not be put back. There was mold in the ice bucket, but that was not a problem because none of the ice machines worked. The coffee maker had left over molded coffee in it. A real disappointment to the coffee drinker in our family. Just nasty. The general appearance of the grounds were run down. The pool area was ok, but there were no towels. The towels in the room were clean, but there were no bath cloths. While we were not expecting luxury, we were expecting it to be clean.
4 out of 5
for Everyone
by A verified traveler from Wisconsin

Very nice hotel

Posted Jun 26, 2014
Pros: Good room size, nice updates and pretty furnishings. Right on the streetcar line.
Location: The streetcar ride is pretty short to get down to Canal street. Two fast food restaurants next door, and a great corner tavern right down the block.
While it is obviously an older building that was renovated, they did a wonderful job and it is very pretty. A little difficult to get the bags to the room, but they have luggage carts available. Unfortunately the parking is across the street. Excellent corner pub just up the street that the staff recommended, and it was great. Very good experience and would stay here again for sure.
5 out of 5
for Everyone
by A verified traveler

Relaxing stay in New Orleans

Posted Jun 13, 2014
Pros: The location, pool, and cleanliness.
Location: Street cars, dining, pubs.
My husband, two kids, and I went to New Orleans for a quick get away. The hotel was in a location conveniently located right by the street cars and restaurants. Our room was right by the pool, so our youngest was in heaven. The courtyards offer a nice place to relax outside.
2 out of 5
by JL from M

Decent location

Posted Jun 12, 2014
The hotel was conveniently located in the st Charles street and magazine st area. But it was not particularly clean. Also the shower curtain fell the night we arrived and in spite of our requests that it be repaired, it was never fixed in our 3 night stay.
5 out of 5
for Everyone
by Nykki from Ottawa, Ontario

Loved the patios!

Posted Jun 7, 2014
Pros: Everything! Great staff, friendly and helpful.
Cons: The St Charles street car is right across from the hotel that takes you right to Canal street.
Location: Only 1 mile from the French Quarter or the Garden District. WWII museum, Riverwalk all within walking distance.
We stayed a week. It was great! Room was nice, big enough and clean. Staff were very friendly and helpful anytime we had questions. Loved our stay!!
5 out of 5
for Families
by Christopher from Memphis


Posted Jun 4, 2014 on Hotels.com
Hotel was good, not fantastic but good. Decent pool, room was okay but perfect location for our family as we could take the streetcar to the french quarter but also drive around the garden district and drive to where we used to live in uptown. tracks are all under construction on st. Charles so you had to transfer to a bus at erato st. which happened to be right in front of the hotel, so we could walk to our room. worked out good for us.
4 out of 5
by Be Traveled from Wichita, KS

Good Value

Posted Jun 2, 2014 on Hotels.com
charming hotel with touches of southern charm, perfect location, good breakfast options. condition of hotel needs some work but for the price, location and amenities you can't beat it.
3 out of 5
for Everyone
by Wande

Fairly central hotel

Posted May 20, 2014
Pros: Complimentary breakfast, good internet access and proximity to eating places and the street cars.
Cons: Providing covered walkways between the lobby and the rooms.
Location: Wendy's and Popeyes are nearby, as well as authentic Louisianna restaurants.
The hotel staff was pleasant and helpful. The hotel is located very near to the street cars, fast food chains and restaurants. The room was spacious, with good internet access, and complimentary breakfast. My major problem is that there is no covered walkway between the lobby and the rooms. So, if it rains, you will get soaked.