Ratings based on 616 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location-Not so clean room

Posted Oct 28, 2014
Pros: Great location
Cons: Need cleaner rooms
This hotel would be 4 stars if the rooms were cleaner. The location is excellent-the outside areas are very pretty. The room just needed a really good cleaning. The carpet and the tile floors were very dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego County

Convenient, on St. Charles

Posted Oct 22, 2014
Pros: It was relatively close to the Warehouse District and downtown, and on the streetcar line. No need for a car.
Location: Walking distance to the WWII museum. A streetcar stop is right outside for a fun ride uptown or downtown. Emeril's Delmonico right across the street.
This hotel is about what one would expect from a Quality Inn. The comfort is adequate, the price reasonable and the location convenient to a transportation line. The staff was friendly and the room, although containing a few quirky things such as backward cold and hot water plumbing, was kept clean. It is within walking distance of the WWII museum. A streetcar stop is right outside, and although quaint and fun, be aware it is not fast or reliable. If you need to get somewhere quickly, take a cab. I stayed for five days as a tourist and yes, I would recommend it to other tourists.
3 out of 5
by A verified traveler from Alabama

OK but not again

Posted Oct 2, 2014
Pros: Convenient. Pricing was good but there's a reason.
Cons: See experience.
Room was musty smelling. Shower only partially enclosed. Water got out on floor. Shower floor slippery. When asked for a non-slip mat received a towel. On Sunday the room was not cleaned when we got back. Had to ask front desk twice for clean towels. Phone in room didn't work.
5 out of 5
Recommended
for Everyone
by A verified traveler from Western New York

Posted Sep 8, 2014
Very comfortable, quiet and affordable hotel in the Garden District. Right on St Charles Ave trolley line. French Quarter a short ride away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Excellent hotel

Posted Sep 3, 2014
Pros: We liked the friendliness of the staff, the breakfast, and the proximity to the street car
Cons: Could add more healthy choices to the breakfast, such as more fat free yogurt and a variety of fresh fruit
Location: The location is excellent, on the St Charles street car line and in the beautiful garden district
We spent a weekend in New Orleans and found this hotel to be super conveniently located, very reasonably priced and overall a very nice place.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
It was ok for the cost but the photos sure made it look better than it was.
2 out of 5
by A verified traveler

A once nice hotel, now in need of a major overhaul

Posted Aug 22, 2014
Pros: Although the price was nice, it's not worth the compromise in comfort.
Cons: Entire property needs painting, the layout is quite odd, and the parking does not feel safe.
Obviously, the Maison St. Charles was once a lovely place to stay while visiting the New Orleans garden district. While some updates are obvious, the need for further work is evident everywhere. The mattresses were old and lumpy, the bathtub did not drain at all and the water ran rather tepid. Parking across the street was a bit out of the way, especially at night when safety is always a concern.
4 out of 5
Recommended
for Families
by Kelly from Kemah, Texas

Great location!

Posted Jul 31, 2014 on Hotels.com
Over all it was a very nice hotel. The pool needed work and they had issues getting the rooms wash cloths and had towels due to laundry issues??? But staff was very polite and the place was nice. The parking was extra. But you just can't beat the location!
4 out of 5
Recommended
by MS from Santa Cruz

Nice place and good service

Posted Jul 30, 2014 on Hotels.com
We had a pleasant stay. It was not the best location, but suitable.
4 out of 5
Recommended
for Overnight Stay Before Destination
by John from Arizona

Posted Jul 25, 2014 on Hotels.com
Great place for an overnight stay on a train trip.