Ratings based on 982 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 6, 2024 on Expedia
Great to return to a property our family stayed at many years ago, when our children were little
by A verified traveler
Posted Jun 6, 2024 on Expedia
They checked my room out 2 hours early. checkout was for 12pm and I left for breakfast and came back at 10 am and my room was already being cleaned I was to the front desk to ask them why was my room being cleaned and talked to a manager he said "it's they policy to knock and when no one answers they go in". the problem is that I left a 1000 cash In my room because I didn't want to have all that cash on my person and now they said that they didn't see anything and also lied and said my check out was at 11am but it was 10:30am when I talked to him I will be emailing there Head office about this.
Comment from Hotel Management
Jun 6, 2024 by Hotel Management, Hotel Management
Sir, this is absolutely not true. Our checkout time is 11am, our staff came and knocked on your door at 10:40am on your date of departure. No one answered, and they accessed the room where NO personal items were left, so they did their job and started to clean the room and make it available for our next guest. You did not mention any missing money when you spoke with the Front Desk Manager and the General Manager when you came to lobby reeking of weed. I am sorry that we assumed you had left without notifying us shorted you the last 20 minutes of your stay, but you don't need to make up stories.
by A verified traveler
Posted Jun 6, 2024 on Expedia
Great place to stay, the rooms were clean and the staff was available and helpful. The streetcar is conveniently right outside the front and easy to access.
by A verified traveler
Posted Jun 1, 2024 on Expedia
Awesome get away near downtown and lees circle. Walking distance to many restaurants and bars. Definitely need to check out Mr Ed’s next door
Comment from Hotel Management
Jun 3, 2024 by The Maison St. Charles Team, Hotel Management
Hello Barney, thank you for your feedback. We're glad you had an awesome getaway at our hotel! The location near downtown is perfect for exploring the area on foot. We love that you found so many restaurants and bars within walking distance. Thanks for the tip about Mr. Ed's next door. We look forward to welcoming you back for another awesome getaway soon!
by A verified traveler
Posted May 30, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by The Maison St. Charles Team, Hotel Management
Hello Rama, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. We're looking forward to welcoming you again soon!
by A verified traveler
Posted May 30, 2024 on Expedia
This property is a small boutique hotel with separate buildings like apartments. Doors open to an outside courtyard. This place is very old and has not been well kept. All furnishings are super worn & should have been replaced years ago. This place is extremely dated & repairs are overdue. Upon arrival there was no phone in the room, they add one 2 days later. Due to local storms we had no cable or internet most of our 4 day stay. Even after storms it took a long time for them to get services back on. We also lost power for that block for 1/2 a day. This is the worst hotel I have ever stayed. Also they have about 7 to 8 cats on property. I assume they have or had a rodent problem. The lamps were rusting, the chair was peeling the chest & desk had several nicks & cuts in the wood. The pictures on the website are from years ago.
Comment from Hotel Management
Jun 3, 2024 by The Maison St. Charles Team, Hotel Management
Hello Nevette, thank you for your detailed feedback. We understand your disappointment with the worn furnishings, lack of a phone initially, and the extended cable/internet outage due to the storm. While we strive to provide a great experience for every guest, we understand that your recent stay fell short. We appreciate your feedback. It helps us identify areas for improvement. We hope to welcome you back again in the future and provide a more positive experience!
by A verified traveler
Posted May 28, 2024 on Expedia
Everything wonderful
Comment from Hotel Management
Jun 3, 2024 by The Maison St. Charles Team, Hotel Management
Hello Tammy, thank you for your feedback! We are delighted you had a very happy stay with us! It sounds like everything came together for a perfect experience. We hope to see you again soon!
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
Jun 3, 2024 by The Maison St. Charles Team, Hotel Management
Hello Lynsey, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. We're looking forward to welcoming you again soon!
by A verified traveler
Posted May 23, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by The Maison St. Charles Team, Hotel Management
Hello Navarro, thank you for your perfect rating! We're delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back, and if you have any more insights, please don't hesitate to share. We're here to make every visit special.
by A verified traveler
Posted May 20, 2024 on Expedia
The locations is good, and the room is small but clean. They did have TV and phone services in the room because of storm.
Comment from Hotel Management
May 21, 2024 by The Maison St. Charles Team, Hotel Management
Hello Tao, Thank you for your feedback. We're glad you enjoyed the location and appreciate you mentioning the cleanliness of the room. We sincerely apologize for the inconvenience caused by the lack of TV, internet, and phone during the storm. We're confident your next visit will showcase the full potential of our beautiful property, with everything running smoothly. We look forward to welcoming you back soon!
