Superior Room, 1 King Bed, Non Smoking | Desk, free cribs/infant beds, rollaway beds, free WiFi

Reviews of Red Roof Inn New Orleans - Westbank

2 out of 5
Red Roof Inn New Orleans - Westbank
3750 Westbank Expy, Harvey, LA

Reviews

4.8
Rating 10 - Excellent. 80 out of 493 reviews" "
Rating 8 - Good. 53 out of 493 reviews" "
Rating 6 - Okay. 65 out of 493 reviews" "
Rating 4 - Poor. 71 out of 493 reviews" "
Rating 2 - Terrible. 224 out of 493 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrien

Liked: Amenities
Couldn’t of asked for better
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 24, 2024
Hello Adrien, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Lucelis

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Dannielle Rediresponse Specialist on Mar 24, 2024
Hello Lucelis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Royce

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location is not great and the property has not been well maintained. The building is old the beds and the TV are too small and the pool looks like it hasn't been cleaned in years. This property needs plenty of improvements. Also there was no soap or toilet paper in the room.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 23, 2024
Hello Royce, Thank you for taking the time to tell us about your stay at the Red Roof Inn New Orleans - Westbank. I am disappointed that your experience did not meet your full expectations, as you indicated that you were unsatisfied with the dissatisfaction appearance of the property, the beds and the TV not being to your liking and all the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be shared with staff as a coaching opportunity moving forward and to ensure your experience is not repeated. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should have their ability to be called a Red Roof Inn revoked. Sheets on beds are stained. Air conditioner is old with dirty filter. Tub and sink vanities are cracked. Do not stay here for any reason.
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 16, 2024
Thank you, Brian, for telling us about your stay at the Red Roof Inn New Orleans - Westbank. The situation you described regarding the stained sheets, the air conditioner you found to be old and dirty along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Bianca

Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 17, 2024
Hello Bianca, Thank you for taking a moment to complete our survey. At the Red Roof Inn New Orleans - Westbank we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Denise

I didn’t stay in there 30 min, it was horrible the room was dirty and the bed spreads was not clean
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 12, 2024
Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, of the bedspreads and any other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Bulent

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 12, 2024
Hello Bulent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service at desk. Had booked a 2 bed room in advance but when i got there they said the 2 bed room didnt have refrigerator or microwave. That was unacceptable. Ended up having to get a 1 bed room. Got to the room and it was dirty, floors havent been swept, no counters wiped, toilet wasnt cleaned. Then the air conditioner also didnt work. Asked to change room and was told no that maintenance was going to come by. He did, air was not fixable and the maintenance man had to tell him to switch my room because he didnt believe me. Room ended up getting switched to another single bed room. It also was not clean. Only had have a roll of toilet paper. At that point i had to wake up in 4hrs amd the air worked so i didnt complain anymore. Im all about a cheap room and i dont expect much because of that. But i expect cleanliness at the very least for $87 per night. This the by far the worst rooms ive stayed in.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 10, 2024
Dear Austin,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the room, the heater that didn't work and the other concerns you described. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Ramon, Tucson

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The hotel provided a decent stay for the price. The room was clean and comfortable, although a bit outdated. The service was satisfactory, but nothing extraordinary. The amenities were basic, but met my needs for a short stay. Overall, it was an average experience for a budget-friendly option.
Stayed 2 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 8, 2024
Dear Ramon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NEW ORLEANS - WESTBANK. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that your room was comfortable, the service was satisfactory along with all the positives that you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 5, 2024
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Amber

Its was noisey and the floor was dirty
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 4, 2024
Dear Amber,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise and the cleanliness of the floor. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good space
Stayed 2 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 23, 2024
Dear Robert,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. I am happy you found our hotel to be a good space to visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 5/5 score. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

amber

Liked: Staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 23, 2024
Dear Amber,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. I am happy to hear that everything went well during your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management

2/10 Terrible

SEAN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv never worked. Key card stopped working, every day. Staff was rude. Property is a dump.
Stayed 6 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 23, 2024
Dear Sean,Thank you for taking the time to tell us about your experience at the Red Roof Inn New Orleans - Westbank. You indicated that the television wasn't working, your key card stop working and the less than ideal encounter you had with the staff hindered your experience. Please accept our sincerest apologies. I will be sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Murphy

Business traveler
Disliked: Staff & service
The stay was good the only thing is the mattress need to be change it had some big dent hole in the mattress on both side
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 23, 2024
Dear Murphy,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. It's great to hear that you had a good stay. However, you indicated that there were big dent holes in the mattress, resulting in your experience being hindered. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely,Red Roof Management

4/10 Poor

April

Disliked: Cleanliness, property conditions & facilities
The hotel was patched up. The toilet seat didn’t even belong to the toilet. The tube was dirty even after cleaning it still dirty. The water only got hot during the day and barely lukewarm at night and it was cold outside.
Stayed 3 nights in Feb 2024
Response from Carla RediResponse Specialist on Feb 21, 2024
Dear April,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn New Orleans - Westbank. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the the tub lacked cleanliness, the water only getting hot during the day and the other concerns you listed is truly regrettable. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Pablo, Charleston

Disliked: Cleanliness, staff & service, property conditions & facilities
To expensive for a bad a poor service.
Stayed 3 nights in Feb 2024
Response from Carla RediResponse Specialist on Feb 21, 2024
Dear Pablo,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn New Orleans - Westbank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the value to price ratio did not meet your expectations as well as the service provided. We understand that your overall experience fell below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ann, CLARKSTON

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023
Response from Samantha Rediresponse Specialist on Feb 18, 2024
Thank you for your review, Ann. The staff at the Red Roof Inn New Orleans - Westbank and I were over the moon when we saw your 5/5 score. It's also great to hear that you had a nice stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Rorie

Traveled with group
Liked: Cleanliness, staff & service, amenities
This place was really not bad at all and we stayed for mardi gras. first night we noticed some water damage in the bathroom and after our nap the ceiling caved. the next morning they moved us into a better room with no issues. Enjoy hot showers in the morning. This place isn’t luxury but it accommodated our stay, we felt safe and had no issues with check in or check out. also we did not experience dirty sheets and pillow cases as some reviews said but we did bring our own sheets just in case.
Stayed 5 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 18, 2024
Thank you for your review, Rorie. The staff at the Red Roof Inn New Orleans - Westbank and I were so glad we earned your 4/5 score following your stay. You mentioned that you experienced some water damage and the ceiling cave in the first room. However, it was great to hear that the front desk was able to move you to a different room with no issues. It's also rewarding to hear that you felt safe at our property and you had no issues during check in or check out. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

2/10 Terrible

Clarissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Beyond horrible and unsafe
Stayed 4 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on Feb 17, 2024
Dear Clarissa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the overall encounter you had at the property. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely, Red Roof Management

8/10 Good

AMBER

Liked: Staff & service, amenities, property conditions & facilities
The floors were dirty
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 16, 2024
Hi Amber,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the floors. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Poor

Kyla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 16, 2024
Dear Kyla,We at the RED ROOF INN NEW ORLEANS - WESTBANK are saddened by your low scoring of 2/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

6/10 Okay

Charles

Disliked: Cleanliness, property conditions & facilities
No towel short linen too many animal plus my room smelled like cigarettes.
Stayed 4 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 15, 2024
Thank you for taking a moment to leave a review, Charles. The staff and I at the Red Roof Inn New Orleans - Westbank appreciate your 3/5 score following your stay. You stated that the lack of towels, the smell mentioned and the other listed issues hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
They sold my room because I couldn’t make it Friday. I paid in advance for two nights you guys charged my card and everything. I get there Saturday morning and they said they sold my room and couldn’t do anything for me. I need a refund it was a huge waste of time getting there and got nothing in return.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 13, 2024
Dear Matthew,Thank you for your feedback following your recent experience with the RED ROOF INN NEW ORLEANS - WESTBANK. The situation you described is truly regrettable to read. Please reach out to your original booking source in regard to your refund. Feedback from our guest at Red Roof is always welcomed as we seek to improve.Thank you again for your comments.Sincerely,Red Roof Management

6/10 Okay

Jermaine

Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Mar 21, 2024
Hello Jermaine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Maribel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 29, 2024
Hello Maribel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Cheryl, Baton Rouge

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Need to be closed or upgraded
Response from LaTunde, Rediresponse Specialist on Jan 22, 2024
Dear Cheryl,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Malori

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 15, 2024
Hello Malori, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Rashone

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets were very dirty and the bathroom as well but the worst thing was the service the phone was off the line and I had to call from my phone to make a report and housekeeping didn’t come until it was time for me to leave.
Stayed 2 nights in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 10, 2024
Dear Rashone,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn New Orleans - Westbank. The indicated unclean conditions and issues with our phone was truly disheartening to read. Please know that this isn't the level of service that Red Roof stands for and will be taken into consideration. Red Roof apologize and hope that you will give us the opportunity to provide you with a better experience. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Andrew

Stayed 3 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 8, 2024
Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Jan 1, 2024
Hello Gabrielle,The staff at the Red Roof Inn New Orleans - Westbank and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Linda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked like the room was not cleaned, the mirror had smudges all over it, the bathroom door knob was broken off.
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 26, 2023
Dear Linda, Thank you for taking the time to tell us about your experience at the RED ROOF INN NEW ORLEANS - WESTBANK. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the broken doorknob. Your feedback is taken very seriously at Red Roof, and rest assured that we will be taking the appropriate measures to address this issue and prevent any future occurrence. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

10/10 Excellent

Markia

Stayed 1 night in Dec 2023
Response from LaTunde RediResponse Specialist on Jan 15, 2024
Hello Markia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Jordan

Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on Dec 18, 2023
Hello Jordan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Sincerely,Red Roof Management

2/10 Terrible

Shadiamond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 15, 2023
Hello Shadiamond, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn New Orleans - Westbank. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roberick

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 15, 2023
Hello Roberick, The staff at the Red Roof Inn New Orleans - Westbank and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 11, 2023
Hello Annette,Thank you for sharing your review. Your review of the Red Roof Inn New Orleans - Westbank was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management

2/10 Terrible

Kerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
Rooms nasty, checked out early and moved to better hotel. Not recommended. No security devices on room doors. Weekly renters walking around and heavy smell of marijuana. Was given a smoking room and we do not smoke. Room smelled so bad we had to air it out.
No internal door lock. Busted off. Door lock area has NUMEROUS places where it has been busted into with pry bars.
Stayed 3 nights in Dec 2023
Response from OnielRedRoof Management on Dec 6, 2023
Hi Kerry,Thank you for taking the time to write a review of your stay at the Red Roof Inn New Orleans - Westbank. Please accept our most sincere apologies for the concerns you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

2/10 Terrible

Tiereney

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oniel RedRoof Management on Dec 6, 2023
Hi Tiereney,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn New Orleans - Westbank. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

10/10 Excellent

Roberick

Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 5, 2023
Thank you for sharing your perfect rating with us, Roberick. Our staff at the Red Roof Inn New Orleans - Westbank was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

2/10 Terrible

Sharmeen

Disliked: Amenities
Nothing
Stayed 1 night in Nov 2023

2/10 Terrible

Don

I did not stay here.
Stayed 7 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Hello Don, Thank you for sharing with us. Our team at the Red Roof Inn New Orleans - Westbank was saddened to see your 1/5 score. However, you stated that you did not stay with us.On behalf of Red Roof, we would like to thank you for sharing with us. We look forward to hosting you in the future so that we can provide you with a better stay.With thanks,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Catherine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to a man with a clipboard standing over my bed telling my partner that we werent allowed to stay there because we didnt have a reservation. This was after we confirmed our reservation and paid for it the night before. I asked the front desk about it and he obviously was unconcerned with it, was extremely patronizing and offered a BIG discount for the next stay which we never even received. Towels , bathroom, microwave, fridge, and floors were all dirty upon arrival. They knocked on the door 10 minutes before checkout to kick us out. Worst experience of my life.
Stayed 2 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn New Orleans - Westbank, Catherine. I am sorry that your experience did not meet your expectations. You stated that the reservation issue and the dirty items mentioned, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Liton, Lynn

Disliked: Cleanliness, property conditions & facilities
The room was so dirty..Towel was not clean..we found so many hair in the towel..Nobody cleaned the sink…we’re not satisfied with their room condition…Fully disappointed 😩
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Thanks for sharing your feedback with us, Liton. The team at our Red Roof Inn New Orleans - Westbank was saddened to see that we failed to provide you with a satisfactory stay. You stated that the dirty room and the the unclean sink, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Taylor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not even get to check in. The front desk person said he did not have a reservation under my name when I went to check in. I immediately contacted hotels.com and tried to cancel my trip but there was some error right at the end and the refund could not be finalized. I had a terrible time and will not be using hotels.com or the red roof inn in the near future unless this is fixed.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Thanks for sharing your feedback with us, Taylor. The team at our Red Roof Inn New Orleans - Westbank was saddened to see that we failed to provide you with a satisfactory stay. You stated that the reservation issue with your reservation and your booking source hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Fawn

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 19, 2023
Hello Fawn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 13, 2023
Hello Lewis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Breigh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t get me wrong for the price through the app I cannot complain, but as a for warning to any future travelers trying to save that few extra bucks let me tell you something. 1. The owner was an amazing person very friendly,helpful & always happy to help! End of pros Cons All cords in the room (Nightstands/ room phone / thankfully our refrigerator worked but a few other people I met along travels said theirs did not so toss a coin) Room was dirty (Bed sheets had stains , blood? Couldn’t really tell a lot of colors are burgundy, stains on tub, in tub from lord knows what) The bed was pretty much spring based & we all know how those end up after a few good nights. I looked under the bed as precaution no signs of bed bugs so a plus but underneath was dirty in Ex. Cigarette butts , some food , trash etc. The toilet seat was about 1 1/2” - 1 3/4” too small so it didn’t cover the toilet fully & for the fellas you’re gonna wanna hold that tree trunk or it’s gonna do some drinking. It’s located along side with a seafood restaurant (smell of oysters was unbelievable as piles of old ones thrown in little plastic boxes were over flowing, not to mention first day they did a raw sewage suck up at the manhole right outside our room so mhmmmm reused corn smell) Again the owner was an amazing guy but from what me & him had discussed he is understaffed & has been with no avail so I cannot hold him fully at fault at the higher ups / District manager should have heard these issues.
Response from Xao Red Roof Management RediResponse Specialist on Nov 15, 2023
Thanks for sharing your feedback with us, Breigh. The team at our Red Roof Inn New Orleans - Westbank was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the owner was amazing and that your room was pest-free, it was displeasing to read that this was the impression left with you. You stated that there were many downsides which hindered your stay, such as the dirty room and the missing cords. As such, your feedback has been shared with the property and their management team as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future. Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 13, 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 9, 2023
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEW ORLEANS - WESTBANK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist