Terrace/patio

Reviews of Country Inn & Suites by Radisson, Metairie (New Orleans), LA

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 547 out of 1109 reviews" "
Rating 8 - Good. 298 out of 1109 reviews" "
Rating 6 - Okay. 114 out of 1109 reviews" "
Rating 4 - Poor. 70 out of 1109 reviews" "
Rating 2 - Terrible. 80 out of 1109 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lebaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 26, 2024
Dear Stephen,We are excited to see you enjoyed the hotel and hope you stay with us again when you come back to New Orleans area.

8/10 Good

Veola

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
1 night stay it was nice.
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 26, 2024
Dear Veola,We are always happy to see a satisfied guest and hope you come back soon.

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If it really nice in the suites fenced in parking too
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 25, 2024
Dear Alexander,We are excited to see you enjoyed your stay with us and look forward to having you back with us.

10/10 Excellent

Jamey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close enough to French quarter but far enough away that it was quiet enough that you could relax at the end of the evening. Hotel was clean, staff was so polite and accommodating. Definitely would give 5 STARS and stay again. Family friendly or appropriate if you travel alone.
Stayed 3 nights in Mar 2024
Response from Gregory Rose on Mar 25, 2024
Dear Jamey,We are happy to see you enjoyed your stay with us and can't wait to have you back.

4/10 Poor

James, Kilgore

Traveled with family
Disliked: Property conditions & facilities
We reserved a room at a hotel but what we got was an older motel. Was put on the third floor and only one of the two small elevators worked. Rooms were clean and the breakfast staff were friendly
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 25, 2024
Dear James,WE apologize that the hotel did not meet the standard you are looking for. Also we are happy to see you enjoyed the breakfast.

10/10 Excellent

JINZHONG, Saint Rose

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is at good location. The hotel is close to the airport and French Quarter, it is also near the lake you can visit the scenery. Breakfast is available and good.
Stayed 4 nights in Mar 2024
Response from Gregory Rose on Mar 25, 2024
Dear Jinzhong,WE are happy to see you had a wonderful time with us and hope to see you again soon.

10/10 Excellent

Michele

Traveled with family
Nice location, and friendly service. Room was quiet for peaceful sleep.
Stayed 2 nights in Mar 2024
Response from Gregory Rose on Mar 25, 2024
Dear Michele,WE are glad to see you enjoyed the property and the staff and would love to have you back with us.

8/10 Good

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. The room is clean, but lack soundproof.
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 26, 2024
Dear Jie,We are happy to see you enjoyed your stay and look forward to having you back with us soon.

6/10 Okay

Astrid

Traveled with family
Disliked: Amenities
The tv is not working
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 23, 2024
Dear Astrid,We apologize for the TV not working and will look into the issue.

10/10 Excellent

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, although we arrived late in the evening parking was very limited.
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 20, 2024
Dear Frank,We are glad you had a great stay and hope to have you back for another great stay again soon.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel staff is very nice and makes you feel welcome.
Stayed 2 nights in Feb 2024
Response from Gregory Rose on Mar 20, 2024
Dear Frances,WE are glad the staff made you feel welcome and we are looking forward to having you back with us again soon.

10/10 Excellent

Latasha

Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 20, 2024
Dear Latasha,We are glad to see you had a good time with us and hope to have you back again soon.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gregory Rose on Mar 20, 2024
Dear Malcolm,always happy to see a guest enjoy their stay and hope to have you visit us again soon.

8/10 Good

Todd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and nice
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 20, 2024
Dear Todd,We are happy to see you enjoyed the property and hope to have you back with us soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 17, 2024
Dear Richard,we are glad to see you enjoyed your stay with us.

4/10 Poor

Tara, Islip

The hotel was dirty.
Stayed 2 nights in Mar 2024
Response from Gregory Rose on Mar 17, 2024
Dear Tara,We apologize that the hotel was not up to par during your stay and we are taking your feedback to improve and plan for a better stay.

6/10 Okay

Rebekka

Traveled with partner
Liked: Cleanliness, staff & service
Hotel entrance was very confusing and there are no signs. Also if you plan to arrive late you will have to walk all the way around the building to go the one main entrance, because all others are locked. Parking is confusing. The room was clean and smelled nice but the sink handle was leaking water on the counter and it was quite humid in the room even with the AC running.
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 17, 2024
Dear Rebekka,We apologize for ant confusion on how to get to the property and are happy to see you made it safely, the main building doors do lock at a certain time for security reasons but someone does always monitor the door to allow access when needed.

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a New Orleans vibe. The courtyard is perfect, people super kind.
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 23, 2024
Dear Sarah,Always happy to see a happy guest and look forward to seeing you again.

10/10 Excellent

Angela, Carrollton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean, great for a one night stop over on our trip from Dallas to Destin!
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 16, 2024
Dear Angela,We are happy to hear you enjoyed the property, hope you stop by again on your way home.

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn has two nice parking lots next to major roads and highways. The room is clean.
Stayed 3 nights in Mar 2024
Response from Gregory Rose on Mar 15, 2024
Dear Eric,We are glad to see you enjoyed your stay with us and hope to have you back with us soon.

2/10 Terrible

Liridona

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Gregory Rose on Mar 17, 2024
Dear Liridona,we apologize that you did not enjoy your stay with us and hope you would give us another chance in the future.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service
NOISY
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 14, 2024
Dear Donald,We are glad you enjoyed your stay and apologize for the noise issues, if you decide to stay with us again in the future keep in mind you comfort is always important to us and if noise is an issue we will try to fix it.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, and property, would stay again.
Stayed 2 nights in Mar 2024
Response from Gregory Rose on Mar 14, 2024
Dear Ted,We always like to see when a guest enjoyed the hotel and hope to have you back with us soon.

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. The place was clean and the staff was kind and courteous. My only issue was, there was no vent in the bathroom to filter out the heat from shower. Would come back, though!
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 14, 2024
Dear Vicki,Thank you for the wonderful feedback, we are looking into the room you stayed in to try and rectify the issue with the vent fan.

6/10 Okay

Kayla

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is 3-star, and that is what should be expected. Entering, it seems really nice and small. Once you receive your key, you realize you may be housed in the separate facility behind the main building. They look like efficiency apartments with external access to the rooms. The building is older, but it looks scary by the horrible carpeting and sitting, mosquito-infested plant water in the greenery that decorate the 3 floors. There is a small pool and a nice area with a fire pit. When you walk in the room, it is much better than expected. It was clean, fairly updated, and extremely quiet. The bathroom is spacious and you have an iron, microwave, and small fridge. We were comfortable and it was an affordable stay that fit the need of the visit. There was also an available business center for printing when I needed it.
Stayed 1 night in Mar 2024
Response from Gregory Rose on Mar 14, 2024
Dear Kayla,We are glad you enjoyed your stay and apologize for any issues you encountered. we are taking your feedback to improve the property for future stays.

6/10 Okay

Jill

Traveled with partner
Disliked: Amenities
Our room was updated and it was clean. The bathroom was spacious and had many towels and lobby itself was nice. That being said, we stayed in one of the courtyard rooms and the carpet along the walkway to our room was dirty and the lighting around the rooms wasn't good. Our room was tucked into a dark dingy corner, not nice and somewhat scary. The area right around the hotel is very average. I would not stay in this hotel on our next trip to New Orleans.
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 13, 2024
Dear Jill,We thank you for your feedback and are using it to improve future stays, we hope you will give us a chance to make a better impression.

2/10 Terrible

Obada

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Before booking I called the hotel and spoke with the manager Greg to make sure they had cribs available as I have a 1 yr old who can not sleep on a bed because he flips and moves the whole night and it’s a safety risk. He assured me they did. I then booked and called again to confirm my booking AND the crib situation with Deja. Me and my husband were set to arrive at 1:30 am and the services “closes” at 11:30 pm. I called a THIRD TIME and spoke to Deja at 9:30pm and asked to make sure there is a crib in our room. She reassured me that the maitenence staff was literally putting one in as we speak and she even gave me our room number and gave me her word that when we arrive exhausted at 1:30 am after a 4.5 hour drive everything would be ready. When we arrived there was NO crib and I called the front desk where Farrah answered. She was SO INCOMPETENT AND RUDE. Telling me and my husband to calm down and telling us it’s not her problem because there was a staff change and all cribs are locked and she “doesn’t even know where the cribs are in the hotel”!!!!! I asked for a solution and she literally told me it’s not her problem and that the most she can do is BRING US A CRIB IN THE MORNING. Me and me husband stayed up until 5 am with the baby because he could sleep on the bed with no railings and we were so scared he’s gonna fall on the hard floor. At 5 am we put the blankets on the floor and slept on the freaking floor!! NEXY DAY- NO refund or partial refund was given just apology!
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 12, 2024
Dear Obada,I apologize again for the experience you had at our property, we are still attempting to do some type of compensation at this point we are just waiting for Expedia to approve.

10/10 Excellent

Ashlee

Liked: Cleanliness, property conditions & facilities
Everything was great for our first time staying there. I will say that on of staff in the breakfast area made the experience be average due to her attitude and rudeness as of she wasn’t having a good day.
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 12, 2024
Dear Ashlee,We are glad you enjoyed your stay and will be using your feedback to make sure we correct the problems you encountered.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the hotel
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 11, 2024
Dear David,We are glad to see you loved the hotel and hope you pick us on your next visit.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place, the staff was very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 11, 2024
Dear Laura,We are glad to see you enjoyed your stay and look forward to having you back with us.

4/10 Poor

Leon

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The staff was so unorganized… came in the room after check in to dirty towels… called down didn’t get towels… next morning went to front desk to request towels… 3 hours later I walked to the laundry room and asked the maids for two sets of towels and finally got them myself … I would not recommend d this place
Stayed 2 nights in Mar 2024
Response from Gregory Rose on Mar 13, 2024
Dear Leon,We apologize for the miscommunication regarding your towels, we have taken your feedback to improve future stays with us.

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property staff were very friendly and helpful finding a lost bag.
Stayed 5 nights in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 8, 2024
Dear Lana,We are glad you enjoyed your stay but even happier to know you found your bag.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 7, 2024
Dear John, We are glad to see you enjoyed your stay hope to see you again soon.

10/10 Excellent

haylie

Liked: Staff & service, amenities, property conditions & facilities
I loved my stay here close to all the main attractions the room was very clean and big and the breakfast was really good! 10/10 stay
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Haylie,We are glad to see you enjoy the hotel and hope to see you again soon.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the free parking and breakfast
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Sandra,We are glad to see you enjoyed the the breakfast and parking, hope to see you again soon.

8/10 Good

Mitchell

Stayed 2 nights in Feb 2024
Response from Gregory Rose on Mar 25, 2024
Dear Mitchellwe are glad to see you enjoyed your stay with us and hope to see you again in the future.

6/10 Okay

Amanda

Traveled with family
Disliked: Cleanliness, amenities
tub did not drain well. people outside smoking in courtyard
Stayed 2 nights in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Amanda,We apologize we did not hit the standard we normally provide, if you decide to stay with us again we will use your feedback to ensure your stay is better.

10/10 Excellent

Michele, Montclair

Traveled with family
Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Michele,Always happy to see when a guest enjoys their stay look forward to having you back with us.

8/10 Good

greg, jersey shore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was out of the madness of New Orleans Our only complaint was , we got to hotel at 8:30 am out flight was early I ask if they could clean out room first but it was after 3 before we got in room.
Stayed 5 nights in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Greg,Glad to see you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

ximena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it!!!
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Ximena,Glad to see you loved the property and hope to see you again soon.

10/10 Excellent

Essence

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overnight staff they were friendly, and attentive to our needs. We would stay again! Thanks for everything.
Stayed 3 nights in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Essence,Glad to see the night crew made your stay welcoming, and look forward to having you back.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Lady and check in counter awesome! Thanks
Stayed 1 night in Mar 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Terry,We are glad the check in staff made your stay even better and we look forward to seeing you again soon.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 6, 2024
Dear Lois,Glad to see you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

M Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 2, 2024
Dear M Paige,We are glad to see you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Vanessa

Stayed 1 night in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 2, 2024
Dear Vanessa, It appears we did not meet our normal standards during your visit, if you would like to give more feedback so we can improve your next visit.

10/10 Excellent

Candie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient close to everything. Staff was nice and friendly. Love the walk in shower. Beautiful courtyard with a fire pit and pool. Location has a small parking lot.
Stayed 1 night in Feb 2024
Response from Gregory Rose Front Office Manager on Mar 1, 2024
Dear Candie,We are happy to see you enjoyed your stay with us and hope to and hope to see you again soon.