Ratings based on 1,018 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chattanooga, TN

3 night stay at the Royal St. Charles

Posted Apr 17, 2015
Pros: The location was great. We were close to the French Quarter and many excellent restaurants.
Cons: A continental breakfast or restaurant would have been nice since it poured rain the whole time we were there.
Location: The location was great. We were close to the French Quarter and many excellent restaurants.
We were not happy with the room we got since one of the other travelers with us had a totally different room with more room, a couch and a closet. Our room had no additional room, no couch, and a free standing closet which took up more room for the same price. We nicely complained to the front desk and they did not hesitate to give us a room like our friends had. I think our original room was supposed to be one of the better rooms because of the view but we would rather have the additional room as opposed to a better view especially since it was downtown New Orleans.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltimore

Outstanding

Posted Apr 15, 2015
Pros: Staff and location
Cons: none
Location: Bourbon Street, Bourbon Street!
What a friendly staff....Ralph and the front desk ladies were so polite, friendly, and accomodating. Would come back and recommend to anyone. This is how a hotel should be.
2 out of 5
by A verified traveler

Not the best place to stay.

Posted Apr 14, 2015
Room was super small. Outdated. Not clean. As usual, the pictures on the website looked phenomenol but that wasn't the case at all. Will definitely not stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

French Quarter music festival

Posted Apr 14, 2015
Close to the French Quarter. Easy check in and check out. Clean comfortable room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Very conviently located! Trolley stop right there

Posted Apr 14, 2015
Perfect location for all the sight seeing you would like to accomplish while down there! Very friendly hotel staff! Close to everything. Only noise is the trolley at times, but who cares that is part of the city life there!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Nice location close to french quarter Room was little too small
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Great location, clean, modern

Posted Apr 12, 2015
Pros: See above.
Cons: Clothes closet space is adequate for one person, but would be cramped for two or more. Only five clothes hangers were provided which is inadequate.
Location: Close to almost everything.
The hotel is located close to everything I wanted to see. Staff is friendly and helpful. Hotel décor is very nice and modern. Very clean and well kept. Fast elevator service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location was great!

Posted Apr 8, 2015
We've stayed at numerous hotels in the French quarter. Staff was very polite and helpful. The hotel doesn't offer many amenities that we are accustomed too but I would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Best customer service

Posted Apr 3, 2015
The staff was great, they were very attentive to the customers when they arrive to check in and when returning from activities. The room was clean and the bed was comfortable.
3 out of 5
Recommended
for Couples
by A verified traveler

Close to the French Quarter

Posted Apr 2, 2015
Pros: Staff and proximity to the French Quarter
Cons: Clearly stating the amount per day of the resort charge that needs to be paid on arrival, and that it is not included in the price of the hotel.
Polite staff and easy to walk to the major areas of New Orleans.