Ratings based on 1,811 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from San Antonio, TX

The Elevators system SUCKS!!!

Posted Jul 29, 2014
Pros: The lobby.
Cons: Elevators
Location: Great location
I received good service upon arrival and was told I was getting an excellent room but as it turns out the room was right next to the elevators which generate loud noise that kept me awake the entire night. Also a very weird elevator system that takes more that normal time of other hotel elevator - awaited as long as 15 minutes for an elevator.
3 out of 5
Recommended
for Everyone
by A verified traveler from L

Good view of New Orleans

Posted Jul 23, 2014
Some of the hotel staff was rude at times and they were in the hallway gossiping loudly.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great hotel in a perfect location

Posted Jul 22, 2014
Pros: The location was great, perfect distance between the quarter and business district. Clean with friendly staff.
Cons: We wanted to order food from the 24/7 room service at 3am only to find there was no menu and they wouldn't pickup to take our order.
Location: So much to do- french quarter, Harrah's casino, large shopping mall, Riverwalk and promenade. Perfect location and great view from room.
We had a great time staying at the Sheraton this past weekend. From beginning to end, the service was great and staff friendly. The room was large with great character and had an awesome view of the french quarter. Valet parking was quick and efficient. Loved the Rodrigue tribute throughout the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location and great staff

Posted Jul 21, 2014
Pros: Size
Cons: Pool could be bigger - room service after 11pm would be great.
Location: Right on the doorstep all all New Orleans offerings.
Great time, great hotel, excellent location. Staff were friendly and helpful when i needed them.
1 out of 5
by A verified traveler from MS

Okay hotel

Posted Jul 20, 2014
Extremely to crowded . The elevators were backed up I walked to my room which was on floor 25 because I waited for a elevator for 30 minutes which never came. The valet boys were good but the two ladies however were not . Worse attitude ever ! The room also smelt like smoke which was a non smoking room.
4 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

Great view!!

Posted Jul 20, 2014
The floor to ceiling windows are wonderful! The river view is great. The only problem is the a/c doesn't cool very well and the tub faucet leaked. I always enjoy my stay at Canal street Sheraton.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

My favorite place to stay Essence Weekend.

Posted Jul 15, 2014
I've been going to the Essence Music Festival for over 12 yrs, and the Sheraton is my favorite place to stay! I love the rooms, the pool, the staff, the lounge and the location. The Club floor access is well worth it. I will definitely make sure I always book access; breakfast every morning was great. My stays are always magical at the Sheraton New Orleans!
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel close to all the action

Posted Jul 13, 2014
The best part about the Sheraton is the location and the view over New Orleans from your hotel room- not to mention the bed. Staff is friendly. They only offer valet parking which is pretty expensive and the pool is pretty tiny for such a large hotel. Overall convenient location and nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from tampa, FL

Essence stay Club level

Posted Jul 8, 2014
I booked through expedia.com Everyone at this hotel are great staff, it has tremendous views of the city. I am a travel lover & the accommodations were wonderful for such a large scale event. Clean hotel. Bed slept wonderfully. Included in CLUB level was breakfast & "evening" dinner& snacks access all day. Pool was small for my taste, no hot tub, but the location of the New Orleans attractions more than compensated for the pool. I highly recommend the hotel. The event allowed the hotel to charge a great deal for the room overall I was satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler from STRONG ISLAND ,NEW YORK

SHERATON NEW ORLEANS IS NICE IN THE BIG EASY

Posted Jul 8, 2014
Pros: CLOSE TO ALL,,,,,,COMFY BEDS
Cons: LOWER THE PRICE OF THE BREAKFAST........WAY TO HIGH ,,,,,,COME ON SHERATON
Location: VERY CLOSE TO EATING AND DANCING AND MUSIC ALSO CASINO
CHECKED IN TO THE SHERATON NEW ORLEANS AND RIGHT FROM THE START TO FINISH IT WAS GREAT,,,,,,CLOSE TO EVERYTHING WALKING,,,,,BED WAS AMAZING AND VERY COMFORTABLE AND THE PEOPLE WERE VERY NICE AND PLEASING,,,,,,,,WILL STAY THERE AGAIN,,,,,THANKS SHERATON FROM BIGG EL NEW YORK