Ratings based on 2,307 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Monroeville, Pa
Posted Jun 30, 2015
Pros: the staff was wonderful very helpful
Cons: the first day they didn't clean our room till 4:30 when I called down about it.
very positive, location was great staff very helpful and rooms big and clean.
for Everyoneby A verified traveler from Houston, Tx
Vacation weekend...Posted Jun 27, 2015
Stayed here with my wife and my daughter. Overall the hotel was nice and clean. Walking distance to the quarter and river walk. Only bad thing was the noisy ice machine right outside the room. We would stay here again.
for Couplesby A verified traveler
Good choice to avoid French Quarter crazinessPosted Jun 26, 2015
Pros: The views from the Club Lounge rival any other Sheraton club lounge from Montreal to Waikiki Beach. Upgrade to club level if you can.
Cons: Housekeeping in public areas needs to be improved. Also, food safety and sanitation in the Club Lounge needs to be improved.
Location: What can I say? You're on the trolley line, which provides transportation to lots of places. Also, you're at the edge of the French Quarter.
This is definitely a conference-oriented hotel. This was my fourth stay at the Sheraton New Orleans Hotel since 2011. The first time, I was there for business. I used to work for a professional organization that planned an annual conference for our members. Therefore, they rolled out the red carpet for us as conference organizers. Since my business experience had been so good, I decided to make this my hotel of choice when I traveled subsequently to New Orleans for pleasure. It's on the very historic Canal Street, which is at the edge of the French Quarter. It's a beautiful setting, and you can come home at the end of the night and leave the craziness of Bourbon Street behind.
for Everyoneby A verified traveler from NY
The Sheraton NoLaPosted Jun 24, 2015
This hotel is located smack dab in the middle of everything that New Orleans has to offer. Minutes away from the French Quarters and only 2 blocks away from Bourbon St. where all the action is. I would recommend this facility to anyone who is looking for convenience and cmofortabilty.
by A verified traveler from Jackson, MS
Nickle and dimingPosted Jun 22, 2015
This hotel is all about charges, from WiFi usage to refrigator rental. The check in clerk made an offensive comment when we got there, housekeeping walked in on us mid afternoon with no knock and valet was rude when we tried to leave. Took nearly an hour to get coffee cups that should've been left during morning service but wasn't. Pool was still locked 2hrs after posted opening time. The bed was the only thing of comfort in the entire place. Central location was also decent. Will never go back to the hotel and will steer everyone I know away from it too. Complete disaster, and on our honeymoon no less.
for Everyoneby A verified traveler from Clearwater, Florida
Posted Jun 19, 2015
Great views! Nice rooms! Bar area is excellent! I would definitely stay here again!
for Everyoneby A verified traveler from Mobile, AL
Close to everything.Posted Jun 17, 2015
Pros: Starbucks in lobby, close to everything. Very up to date accomdations.
Location: Riverwalk, french quarter, great restaurants, trolley car etc.
Very relaxing, everything close to hotel. Enjoyed the great food and atmosphere that New Orleans has to offer.
for Everyoneby A verified traveler
Great locationPosted Jun 16, 2015
On canal street, close to burbon st. Hotel staff very friendly.
for Everyoneby A verified traveler
Birthday celebrationPosted Jun 15, 2015
Enjoyed our stay....wou ld stay again. The check in & out process to long. Some staff Was helpful while some wasne.
for Everyoneby A verified traveler from Pacific Northwest
Within walking distance to many attractions.Posted Jun 12, 2015
The charge for WiFi seems a little out of date. The AC was set way too low in the meeting rooms and public areas. People were going outside to "warm up."