Ratings based on 2,307 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroeville, Pa

Posted Jun 30, 2015
Pros: the staff was wonderful very helpful
Cons: the first day they didn't clean our room till 4:30 when I called down about it.
very positive, location was great staff very helpful and rooms big and clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Vacation weekend...

Posted Jun 27, 2015
Stayed here with my wife and my daughter. Overall the hotel was nice and clean. Walking distance to the quarter and river walk. Only bad thing was the noisy ice machine right outside the room. We would stay here again.
3 out of 5
Recommended
for Couples
by A verified traveler

Good choice to avoid French Quarter craziness

Posted Jun 26, 2015
Pros: The views from the Club Lounge rival any other Sheraton club lounge from Montreal to Waikiki Beach. Upgrade to club level if you can.
Cons: Housekeeping in public areas needs to be improved. Also, food safety and sanitation in the Club Lounge needs to be improved.
Location: What can I say? You're on the trolley line, which provides transportation to lots of places. Also, you're at the edge of the French Quarter.
This is definitely a conference-oriented hotel. This was my fourth stay at the Sheraton New Orleans Hotel since 2011. The first time, I was there for business. I used to work for a professional organization that planned an annual conference for our members. Therefore, they rolled out the red carpet for us as conference organizers. Since my business experience had been so good, I decided to make this my hotel of choice when I traveled subsequently to New Orleans for pleasure. It's on the very historic Canal Street, which is at the edge of the French Quarter. It's a beautiful setting, and you can come home at the end of the night and leave the craziness of Bourbon Street behind.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

The Sheraton NoLa

Posted Jun 24, 2015
This hotel is located smack dab in the middle of everything that New Orleans has to offer. Minutes away from the French Quarters and only 2 blocks away from Bourbon St. where all the action is. I would recommend this facility to anyone who is looking for convenience and cmofortabilty.
1 out of 5
by A verified traveler from Jackson, MS

Nickle and diming

Posted Jun 22, 2015
This hotel is all about charges, from WiFi usage to refrigator rental. The check in clerk made an offensive comment when we got there, housekeeping walked in on us mid afternoon with no knock and valet was rude when we tried to leave. Took nearly an hour to get coffee cups that should've been left during morning service but wasn't. Pool was still locked 2hrs after posted opening time. The bed was the only thing of comfort in the entire place. Central location was also decent. Will never go back to the hotel and will steer everyone I know away from it too. Complete disaster, and on our honeymoon no less.
5 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, Florida

Posted Jun 19, 2015
Great views! Nice rooms! Bar area is excellent! I would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, AL

Close to everything.

Posted Jun 17, 2015
Pros: Starbucks in lobby, close to everything. Very up to date accomdations.
Cons: N/A
Location: Riverwalk, french quarter, great restaurants, trolley car etc.
Very relaxing, everything close to hotel. Enjoyed the great food and atmosphere that New Orleans has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 16, 2015
On canal street, close to burbon st. Hotel staff very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday celebration

Posted Jun 15, 2015
Enjoyed our stay....wou ld stay again. The check in & out process to long. Some staff Was helpful while some wasne.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pacific Northwest

Within walking distance to many attractions.

Posted Jun 12, 2015
The charge for WiFi seems a little out of date. The AC was set way too low in the meeting rooms and public areas. People were going outside to "warm up."