Suite, Non Smoking (2 Queen beds with 2 Person Sofa bed) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews of Sleep Inn & Suites Metairie

2.5 out of 5
Sleep Inn & Suites Metairie
4601 North I-10 Service Road, GPS: 4601 Utica St, Metairie, LA

Reviews

7.4

Good

Rating 10 - Excellent. 398 out of 1009 reviews" "
Rating 8 - Good. 261 out of 1009 reviews" "
Rating 6 - Okay. 113 out of 1009 reviews" "
Rating 4 - Poor. 105 out of 1009 reviews" "
Rating 2 - Terrible. 132 out of 1009 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chloe'

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kind staff members, grateful for them. However, the elevator was broken, room was dirtly and the property smelled like cigarette smoke. This was challenging, as i am allergic.
Stayed 1 night in Mar 2024

2/10 Terrible

Theresa

Traveled with family
There was nothing to like !
Stayed 2 nights in Mar 2024

10/10 Excellent

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have to elevator working! Shower didn't work!
Stayed 2 nights in Mar 2024

10/10 Excellent

TONI

Traveled with family and small children
Liked: Amenities
The elevator was out. There was not enough parking spots on property. The bathroom needs to be updated! I can say the property is very convenient to everything
Stayed 1 night in Mar 2024

2/10 Terrible

Nicolette

Business traveler
Disliked: Staff & service, property conditions & facilities
The elevator was broken and the sheets looked as if they had not been washed. The air conditioner was full of dust and dirt. I’m not one to complain about my stay but I was very displeased. I had to leave!
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Business traveler
Disliked: Amenities, property conditions & facilities
Elevator was not working, maid service spotty, and the property was dirty.
Stayed 4 nights in Mar 2024

4/10 Poor

Sandra

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator broken. Put us on bottom floor, husband can't walk up stairs, v small room, 1 metal chair. Had to ho buy lounge chair for husband to sleep in. Csnt sleep laying down..we booked a room with a big conformable chair or couch for him. Had neither one!!! Terrible 2 nights. The clerk did mot care. WIll never stay there again!!!!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Richard S.

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book a room here, stay at another discount hotel. The elevator has not worked in 4 months so the the first two floors are frequently used, and everything is completely worn out. Your room will basically smell like a rest stop bathroom that got sprayed by a skunk. Enjoy....or don't...up to you.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator did not work during our stay. Thank God that a room on the first floor was available or we would have been on the 5th floor. Had a second parking lot for extra parking. Would have preferred to park at the hotel. The staff was very friendly and accommodating. Room was nice just smelled of smoke.
Stayed 1 night in Mar 2024

2/10 Terrible

Kendrick

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a disability and I was no notied that there where no 1st floor rooms available and the elevator had been not eorking for weeks. I made a late check in call to the property and was not told of the issue during the call.
Stayed 1 night in Mar 2024

4/10 Poor

Evan

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Although we were thankfully on the first floor but the elevator was broken. So was the back door that was suppose to be locked, key entry only. Room was over all clean, but there were areas not cleaned at all. The pull out bed in the couch was so awful we had to put it up in the middle of the night and our daughter chose to just sleep on the floor.
Stayed 1 night in Mar 2024

8/10 Good

Cilia

Every was good , but elevator is broke 😪😪
Stayed 1 night in Mar 2024

2/10 Terrible

Masood

Disliked: Amenities
Elevator out of service since last 1 month and 3 more weeks to repair and no cleanliness.
Stayed 2 nights in Feb 2024

2/10 Terrible

My

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
the elevator is not working. they wanted to put me on the 5th floor. I reserved the room 8 months ago my room should have been on a lower level. we ask for a king and got two double beds.
Stayed 1 night in Mar 2024

2/10 Terrible

Massie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator out of service no coffee and breakfast is a joke my door room didn't close properly tv turns on bu no signal that means no tv as well bathtub dirty
Stayed 1 night in Feb 2024

4/10 Poor

Kiwanda, laplace

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is run down. The elevator was broken. I was located on the third floor.But the room was clean. I would not stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Doreen

Traveled with family and small children
Disliked: Property conditions & facilities
We went for cheer competition. I loved the suites spacious room The elevator was broke we were on the 5th floor. That was hard for a 62 year old. The place needs a good overall cleaning and a little TLC. The beds were ok a little hard but tolerable. The bathtub needed refinishing. The waffle machine was broke. Overall not sure I’d pick this hotel unless they update and clean it up.
Stayed 1 night in Feb 2024

4/10 Poor

Hong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

krystalyn

Liked: Staff & service
Elevators was out I paid alot for a property that need alot of remodeling...my pull out bed was disgusting and I had to take the kids somewhere else to sleep The soda machines didn't work, ask for water, they didn't have that..I took showers at friends because I didn't want to get in that tub... Decorations for madi gras was pretty
Stayed 3 nights in Feb 2024

2/10 Terrible

raven

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the elevator is not working and they put me on the 3rd floor.
Stayed 1 night in Feb 2024

2/10 Terrible

Terri

Disliked: Cleanliness, property conditions & facilities
An absolute hole, dirty, roach infested mess. Should be demolished.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff LaLa . Elevator not working
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Hotel was good. The elevator wasn’t working, but staff told us quicker way to room!
Stayed 1 night in Feb 2024

4/10 Poor

Hazel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Jasmine

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
Rooms are literally so gross.
Stayed 1 night in Feb 2024

10/10 Excellent

Erik

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Marleen

Liked: Cleanliness, staff & service, property conditions & facilities
No big bells and whistles.. comfortable.. fairly clean.. convenient
Stayed 1 night in Jan 2024

8/10 Good

Kyeong

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff La La
Stayed 1 night in Dec 2023

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, property conditions & facilities
The water was out the whole night stay so no ability to shower or flush toilet and no offer of a discount or refund. Room smelled smoky. Terrible experience
Stayed 1 night in Jan 2024

10/10 Excellent

Kerne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Good location. Would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

asia

Stayed 1 night in Dec 2023

4/10 Poor

Zoe

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was out. Our room was on the 3rd floor which wasnt that bad by the stairwell. There was no blow dryer in the bathroom. And the smoke detector had been removed. The breakfast was surprisingly pretty good. The ladies at the counter last night and this morning were very friendly and nice. The place needs an overhaul. The rooms were clean, just everything worn out and in need of being replaced. Room was a good size. TV a bit small.Temperature levels in the room were comfortable and performed as it should have. The entry door to the room didnt fit right but it would close well enough to lock. We booked through Expedia who had rated the place as 7.9 and "good" rating to find it again on Booking at a 2 star hotel which was more accurate. I would not stay here again and not because of the things mentioned, but because of the location...im sure we were closer to downtown French Quarter than it seemed but finding our accommodations was difficult. GPS was totally useless.
Stayed 1 night in Jan 2024

2/10 Terrible

Connie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Connie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their elevator is broken and I had a broken leg and kee and had to climb three flights of stairs without any help
Stayed 1 night in Jan 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

William, San Carlos

Stayed 1 night in Jan 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Anderson

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Jan 2024

6/10 Okay

Larry, West Monroe

2nd time in 3 months I’ve stayed here and the elevator still doesn’t work will not be back
Stayed 2 nights in Jan 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hallways, dirty rooms with filthy carpet and worn and soiled furniture and fixtures, mysterious and disgusting smells throughout, and serious maintenance issues abound. Severe water leaks during rain and likely mold and mildew issues throughout. Elevator out of order requiring use of stairs. Exterior door latches broken allowing anyone to enter hotel and access to rooms. This place has gone WAY down hill. Do not stay here.
Stayed 5 nights in Dec 2023

8/10 Good

Nuvia

Liked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally clean but the elevator was not working so we have to go to 3rd floor with bags. toilet was clogged so I had to go down stairs and bring a plunger and I open it coz no maintenance available on new year. issues with card opening the door that I need to bring front desk lady to come and open the door few times. And I asked cleaning staff to clean the room after 3rd day but they missed it but front desk girl was nice to offer a new room. breakfast was ok not many choices coffee was available 24 hours, So, the girl in front desk name K. was awesome she helped me a lot.
Stayed 3 nights in Dec 2023

4/10 Poor

Debbie Griffith

Traveled with group
Disliked: Staff & service, property conditions & facilities
Totally felt unsafe. The side “key only” entrance lock was broken! Door stayed ajar allowing ANYBODY to walk in off the street/parking lot. When information was shared with front desk. He seemed very unconcerned!also when the waffle batter had run out the lady in charge was rude and didn’t offer more or an apology.
Stayed 1 night in Jan 2024

4/10 Poor

Marc

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down bathroom and hair on bed and sheets.
Stayed 1 night in Jan 2024